At a Glance
- Tasks: Build strong relationships with key clients and drive revenue growth through exceptional service.
- Company: Join a leading cloud-based retail software company with a passion for innovation.
- Benefits: Competitive salary, flexible working options, and opportunities for professional development.
- Other info: Dynamic team environment with a focus on growth and collaboration.
- Why this job: Make a real impact by helping clients enhance their operations and customer experiences.
- Qualifications: Strong communication skills and a knack for building relationships; sales experience is a plus.
The predicted salary is between 40000 - 50000 € per year.
We are passionate about delivering innovative cloud‑based retail software and payment technology to charities, retailers and visitor attractions across the UK, US and Australia. Our Insight Driven platform provides real‑time processing and complete end‑to‑end retail and payment management, helping organisations operate smoothly, enhance customer experience and grow with confidence. With over £1 billion in sales processed through our systems in the last year, customers trust Cybertill for reliability, security and exceptional support. With nearly 25 years’ experience and more than 7,000 retail locations using our software, hardware, payments, services and telecoms, we know what it takes to make a difference. We live our values every day, staying passionate, agile, supportive and professional in everything we do.
The Role
Our customers and their consumers deserve the best experience. Cybertill operates a customer‑centric product and services model which needs people to go above and beyond when sharing our product with the world. We are looking for an inspiring Key Account Manager to join our team in Liverpool. As a Key Account Manager, you will play a critical role in nurturing and growing our key client relationships. You will work closely with our clients to understand their business needs, provide exceptional customer service, and drive revenue growth.
What you will do:
- Develop and maintain strong relationships with key clients, acting as their primary point of contact within Cybertill.
- Understand clients’ business objectives and develop strategies to align our products and services with their goals.
- Conduct regular meetings and check‑ins with clients to assess satisfaction levels, identify opportunities, and address any concerns or issues.
- Collaborate with internal teams, including sales, marketing, and product development, to ensure client needs are met and exceeded.
- Upsell and cross‑sell Cybertill’s products and services to existing clients, aiming to maximize revenue and account growth.
- Stay up to date with industry trends and market developments, ensuring that clients receive the most relevant and valuable insights and recommendations.
- Act as a trusted advisor to clients, providing guidance on how to leverage Cybertill’s solutions to drive operational efficiency, customer engagement and profitability.
- Monitor and analyse key metrics and performance indicators for assigned accounts, providing regular reports and updates to clients and internal stakeholders.
- Identify and pursue new business opportunities within existing client accounts, fostering organic growth.
- Collaborate with the implementation team to ensure smooth onboarding and successful adoption of Cybertill’s solutions.
Who we are looking for:
- Excellent communication and interpersonal skills, with the ability to build strong relationships and effectively navigate client organizations.
- Strong negotiation and persuasion skills, with a track record of successfully upselling and cross‑selling products or services.
- Strategic thinking and problem‑solving abilities, with a focus on delivering innovative solutions to clients.
- Results‑driven mindset, with a demonstrated ability to meet and exceed sales targets and revenue goals.
- Familiarity with retail industry trends and challenges is highly desirable.
- Proficiency in CRM software and Microsoft Office Suite.
- Willingness to travel to client locations as required.
Key Account Manager in Liverpool employer: Cybertill
Cybertill is an exceptional employer that fosters a dynamic and supportive work culture, where innovation and customer satisfaction are at the forefront. As a Key Account Manager in Liverpool, you will benefit from a collaborative environment that encourages professional growth and offers opportunities to engage with leading retail technology. With a commitment to employee development and a focus on delivering outstanding service, Cybertill provides a rewarding career path for those looking to make a meaningful impact in the retail sector.
StudySmarter Expert Advice🤫
We think this is how you could land Key Account Manager in Liverpool
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company and its products thoroughly. Understand their values and how they align with your own. This will help you show them that you're not just another candidate, but the perfect fit for their team.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’re the best choice for the position.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It shows initiative and gives you a better chance of standing out in the crowd.
We think you need these skills to ace Key Account Manager in Liverpool
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how passionate you are about delivering exceptional customer experiences and driving growth. Share specific examples of how you've gone above and beyond in previous roles.
Tailor Your Application:Make sure to customise your application to align with our values and the job description. Highlight your experience in building strong client relationships and any relevant achievements in upselling or cross-selling. This will show us that you understand what we're looking for!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon where possible. We appreciate a well-structured application that makes it easy for us to see your skills and experience at a glance.
Apply Through Our Website:We encourage you to apply directly through our website. This ensures that your application gets to the right people quickly. Plus, it’s a great way to explore more about us and what we do before you hit 'send'!
How to prepare for a job interview at Cybertill
✨Know Your Clients
Before the interview, research the company’s key clients and their industries. Understanding their business objectives will help you demonstrate how you can align Cybertill’s products with their needs, showing that you’re ready to hit the ground running.
✨Showcase Your Communication Skills
As a Key Account Manager, strong communication is crucial. Prepare examples of how you've built relationships and resolved client issues in the past. This will highlight your interpersonal skills and ability to navigate client organisations effectively.
✨Demonstrate Strategic Thinking
Be ready to discuss how you’ve developed strategies for upselling or cross-selling in previous roles. Think of specific instances where your strategic approach led to increased revenue or improved client satisfaction, as this aligns perfectly with what Cybertill is looking for.
✨Stay Updated on Industry Trends
Familiarise yourself with current retail industry trends and challenges. During the interview, share insights or recent developments that could impact Cybertill’s clients. This shows your proactive approach and commitment to providing valuable recommendations.
