At a Glance
- Tasks: Build strong relationships with key clients and drive revenue growth through exceptional service.
- Company: Join a leading cloud-based retail software company with a passion for innovation.
- Benefits: Competitive salary, flexible working options, and opportunities for professional development.
- Other info: Dynamic team environment with a focus on growth and collaboration.
- Why this job: Make a real impact by helping clients enhance their operations and customer experiences.
- Qualifications: Strong communication skills and a knack for building relationships are essential.
The predicted salary is between 40000 - 50000 € per year.
We are passionate about delivering innovative cloud‑based retail software and payment technology to charities, retailers and visitor attractions across the UK, US and Australia. Our Insight Driven platform provides real‑time processing and complete end‑to‑end retail and payment management, helping organisations operate smoothly, enhance customer experience and grow with confidence. With over £1 billion in sales processed through our systems in the last year, customers trust Cybertill for reliability, security and exceptional support. With nearly 25 years’ experience and more than 7,000 retail locations using our software, hardware, payments, services and telecoms, we know what it takes to make a difference. We live our values every day, staying passionate, agile, supportive and professional in everything we do.
The Role
Our customers and their consumers deserve the best experience. Cybertill operates a customer‑centric product and services model which needs people to go above and beyond when sharing our product with the world. We are looking for an inspiring Key Account Manager to join our team in Liverpool. As a Key Account Manager, you will play a critical role in nurturing and growing our key client relationships. You will work closely with our clients to understand their business needs, provide exceptional customer service, and drive revenue growth.
What you will do
- Develop and maintain strong relationships with key clients, acting as their primary point of contact within Cybertill.
- Understand clients’ business objectives and develop strategies to align our products and services with their goals.
- Conduct regular meetings and check‑ins with clients to assess satisfaction levels, identify opportunities, and address any concerns or issues.
- Collaborate with internal teams, including sales, marketing, and product development, to ensure client needs are met and exceeded.
- Upsell and cross‑sell Cybertill’s products and services to existing clients, aiming to maximize revenue and account growth.
- Stay up to date with industry trends and market developments, ensuring that clients receive the most relevant and valuable insights and recommendations.
- Act as a trusted advisor to clients, providing guidance on how to leverage Cybertill’s solutions to drive operational efficiency, customer engagement and profitability.
- Monitor and analyse key metrics and performance indicators for assigned accounts, providing regular reports and updates to clients and internal stakeholders.
- Identify and pursue new business opportunities within existing client accounts, fostering organic growth.
- Collaborate with the implementation team to ensure smooth onboarding and successful adoption of Cybertill’s solutions.
Who we are looking for
- Excellent communication and interpersonal skills, with the ability to build strong relationships and effectively navigate client organizations.
- Strong negotiation and persuasion skills, with a track record of successfully upselling and cross‑selling products or services.
- Strategic thinking and problem‑solving abilities, with a focus on delivering innovative solutions to clients.
- Results‑driven mindset, with a demonstrated ability to meet and exceed sales targets and revenue goals.
- Familiarity with retail industry trends and challenges is highly desirable.
- Proficiency in CRM software and Microsoft Office Suite.
- Willingness to travel to client locations as required.
Key Account Manager employer: Cybertill
At Cybertill, we pride ourselves on being an exceptional employer, offering a dynamic work environment in Liverpool where innovation and customer satisfaction are at the forefront of our mission. Our supportive culture fosters professional growth, with ample opportunities for career advancement and skill development, all while working with cutting-edge cloud-based retail software that makes a real difference for our clients. Join us to be part of a passionate team that values agility, collaboration, and excellence in delivering top-notch solutions to our diverse clientele across the UK, US, and Australia.
StudySmarter Expert Advice🤫
We think this is how you could land Key Account Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their values and how they align with your own. This will help you show that you’re not just another candidate, but someone who genuinely cares about what they do and can contribute to their mission.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills and experiences make you the perfect fit for the Key Account Manager role. Tailor your examples to highlight your ability to build relationships and drive revenue growth, just like Cybertill does.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and contributing to our success.
We think you need these skills to ace Key Account Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Key Account Manager role. Highlight your experience in building client relationships and any relevant achievements that showcase your ability to drive revenue growth.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about working with Cybertill. Share specific examples of how you've gone above and beyond for clients in the past, and how you can bring that same energy to our team.
Showcase Your Industry Knowledge:Demonstrate your understanding of the retail industry and its challenges. Mention any trends or insights you’ve picked up that could benefit our clients, showing us you’re not just a fit for the role but also for our mission.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Cybertill
✨Know Your Clients
Before the interview, research the company’s key clients and their industries. Understanding their business objectives will help you demonstrate how you can align Cybertill’s products and services with their goals.
✨Showcase Your Communication Skills
As a Key Account Manager, strong communication is crucial. Prepare examples of how you've built relationships and navigated client organisations in the past. Be ready to discuss your approach to maintaining client satisfaction and addressing concerns.
✨Demonstrate Strategic Thinking
Think about how you can provide innovative solutions to clients. During the interview, share specific strategies you've used to upsell or cross-sell products, and how these have led to revenue growth in previous roles.
✨Stay Updated on Industry Trends
Familiarise yourself with current retail industry trends and challenges. Being able to discuss these topics will show that you’re proactive and knowledgeable, positioning you as a trusted advisor who can provide valuable insights to clients.
