At a Glance
- Tasks: Manage the customer journey for Cyber Essentials Plus audits and provide top-notch support.
- Company: Join a vibrant team in a leading cybersecurity firm focused on client success.
- Benefits: Enjoy flexible hours, remote work, generous leave, and a £2,500 learning grant.
- Other info: Work in a beautiful Shoreditch office with a supportive team culture.
- Why this job: Make a real impact by helping clients achieve audit success and enhance their cybersecurity.
- Qualifications: Strong communication skills and basic IT knowledge; customer service experience is a plus.
The predicted salary is between 36000 - 60000 £ per year.
Overview
We\'re looking for an organised, customer-focused individual to join our Audit Operations team as a Cyber Audit Administration Specialist. You\'ll own the end-to-end customer journey for Cyber Essentials Plus (CEP) audit readiness and follow-up, acting as the first line for audit support. Working closely with auditors, support, and customer success teams, you\'ll triage and resolve most queries, coordinate scheduling, and prepare clients for Cyber Essentials Plus audit success. Your mission: reduce the load on the audit team, accelerate time to certification, and deliver a first-class client experience.
Responsibilities
- Pre-Audit Engagement and Information Provision: Action all CEP preparation requests; provide clients with the relevant audit preparation documentation, process outlines, and technical prerequisites; surface likely gaps using readiness checklists, guide clients on expected sampling, and share supporting information to help them remediate issues; offer clarification to support client understanding of CEP compliance requirements
- Driving Customer Engagement and Support: Proactively manage audit scheduling to reduce last-minute changes or missed deadlines; monitor client progress through the pre-audit phase and ensure all audits are ready to sit at least 3 business days before the audit date; deliver regular follow-up communications (via email, phone, or video) to maintain momentum toward audit readiness; educate client personnel on key CEP certification elements and expectations; facilitate smooth communication between clients and auditors, ensuring logistics and expectations are aligned; help streamline the audit process by coordinating exchanges between auditing and support teams
- Technical Advice, Documentation Support and Evidence Preparation: Provide guidance on implementing fixes for identified technical vulnerabilities or control failures (based on guidance from the auditor); assist with software setup tasks such as installing vulnerability scanner agents (e.g. Nessus, Qualys), initiating scan requests, and managing consent documentation; support clients in gathering and compiling appropriate audit evidence; collaborate with Customer Support to coordinate any required technical assistance appointments
- Post-Audit Administration: Manage post-audit actions, including requests for additional evidence and validation of vulnerability remediation; track and close out audit follow-ups promptly to reduce the time to certification
Requirements
Must Have
- Excellent time and task management skills; comfortable managing multiple client cases simultaneously
- Strong written and verbal communication, including confidence handling video and phone calls
- Customer service orientation with curiosity and ownership mindset
- Basic IT and compliance literacy (operating systems, patching, antivirus, MDM, MFA, network basics)
- Proficiency in CRM/ticketing tools (ideally Salesforce)
- Calm, reliable, and accountable under pressure
- Strong cross-team collaboration and escalation judgement — knowing when to involve an auditor, manager, or technical expert
- Analytical and problem-solving approach with a continuous improvement mindset
Nice to Have
- Working knowledge of Cyber Essentials, ISO 27001, or SOC 2 frameworks
- Experience with vulnerability scanning tools (e.g. Qualys, Nessus)
- Experience working with MSPs or SME customers in a cybersecurity or compliance environment
Benefits
- A competitive salary
- Flexible working hours and a remote-first working environment (in-person collaboration sessions will be required from time to time and will be fully expensed)
- 25 days of annual leave plus public holidays
- 1-day additional leave for every full year of employment to a maximum of 5 additional days
- Your birthday as a free holiday day
- Access to our Employee Equity Scheme
- Private health care upon successful completion of probation
- Annual learning and development grant of £2,500
- £500 Personal Growth grant to spend at your discretion
- Access to Spill, our mental health and wellbeing support network
- Regular team breakfasts and lunches
- A vibrant and supportive team culture
- A beautiful workspace in Shoreditch, designed with natural light, lush plants, and complimentary high-quality tea and coffee
- The necessary technology, including a MacBook and additional equipment, to create an optimal home working environment and enable you to excel in your role, including a £250 yearly office equipment/maintenance grant
Cyber Audit Administration Specialist in City of London employer: CyberSmart
Join our dynamic team as a Cyber Audit Administration Specialist, where you'll thrive in a vibrant and supportive culture that prioritises employee well-being and growth. With flexible working hours, a competitive salary, and generous benefits including an annual learning grant and private healthcare, we empower you to excel in your role while enjoying a beautiful workspace in Shoreditch. Our commitment to a first-class client experience ensures that you will play a crucial role in driving success for both our clients and your career.
StudySmarter Expert Advice🤫
We think this is how you could land Cyber Audit Administration Specialist in City of London
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling client interactions, being clear and confident on calls or video chats is key. Try role-playing with a friend to get comfortable with common questions and scenarios.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don't forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Cyber Audit Administration Specialist in City of London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Cyber Audit Administration Specialist role. Highlight your relevant experience and skills that match the job description, especially your customer service orientation and technical knowledge.
Showcase Your Communication Skills:Since strong written and verbal communication is key for this role, use clear and concise language in your application. Don’t forget to mention any experience you have with client interactions or handling queries, as this will show us you’re a great fit!
Demonstrate Your Organisational Skills:We love organised individuals! In your application, provide examples of how you've managed multiple tasks or projects simultaneously. This will help us see your time management skills in action, which are crucial for the role.
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can consider you for the Cyber Audit Administration Specialist position!
How to prepare for a job interview at CyberSmart
✨Know Your Cyber Essentials
Familiarise yourself with the Cyber Essentials Plus framework and its requirements. Being able to discuss how you can help clients prepare for audits will show your understanding of the role and impress the interviewers.
✨Showcase Your Communication Skills
Since this role involves a lot of client interaction, practice articulating your thoughts clearly. Prepare examples of how you've successfully communicated complex information in the past, especially in high-pressure situations.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage multiple tasks and deadlines. Share specific strategies or tools you use to keep track of client cases and ensure timely follow-ups, as this is crucial for the role.
✨Prepare for Technical Questions
Brush up on basic IT and compliance concepts, especially around vulnerability scanning tools like Nessus or Qualys. Be prepared to explain how you would assist clients in addressing technical vulnerabilities during the audit process.
