At a Glance
- Tasks: Lead customer success initiatives and drive retention and expansion strategies.
- Company: Fast-growing cybersecurity firm backed by private equity, aiming for $100M ARR.
- Benefits: Competitive salary, equity options, and the chance to shape a new role.
- Other info: Opportunity to work closely with the CEO and influence company direction.
- Why this job: Be a key player in building a customer-centric culture from the ground up.
- Qualifications: Proven experience in C-suite customer success roles within SaaS and cybersecurity.
The predicted salary is between 80000 - 100000 £ per year.
We're PE-backed, scaling toward $100M ARR, and we have a brand-new seat on the Executive Leadership Team.
Cyber Sentriq has proven product-market fit; now we need someone to build the customer-centric machine that turns retention and expansion into our most valuable, defensible asset and to do it in a cybersecurity business where trust is the product.
If you want to build something from the ground up, not maintain something already built, this is your role.
WHY THIS ROLE, WHY NOW Our next phase demands that retention and expansion scale as fast as new logo acquisition and that we're investor-ready with the metrics, forecasting and governance to prove it.
This role is the architect of that capability, reporting directly to the CEO.
WHAT YOU'LL OWN GRR and NRR as board-level KPIs - full commercial accountability for retention and expansion revenue across the entire customer base.
The end-to-end customer lifecycle: MSP onboarding, adoption, value realisation, renewal and expansion -every stage measurable, every stage commercially optimised.
AI-enabled health scoring and churn-risk models - built and adopted by the full CX team, not just discussed in a deck.
A high-performing CX leadership team, hired, onboarded and building momentum inside your first 120 days.
The Board and investor narrative on customer health - quarterly, credible, data-backed, defensible under scrutiny.
Customer trust as a competitive weapon - partnering with the CISO and Product on security posture, compliance, and incident response.
The Voice of the Customer programme - feeding insight straight into product prioritisation and commercial decisions WHAT YOU BRING C-suite or senior VP-level CX/Customer Success leadership in Saa S, with proven ownership of GRR/NRR targets at scale.
PE-backed or investor-scrutinised experience - you're fluent in board reporting and comfortable under diligence.
Real cybersecurity domain credibility — you can hold your own with a CISO, not just a Customer Success Manager.
A track record of building post-sale motions in an MSP or channel-led Saa S model.
Executive presence at board level, with PE investors, and with technically sophisticated customers at CISO or IT Director level.
Strong commercial and financial literacy — able to build and defend a business case and own a P
Chief Customer Officer employer: CyberSentriq
CyberSentriq is an exceptional employer, offering a dynamic and collaborative work environment where innovation thrives. With a strong focus on professional growth and recognition, employees are empowered to influence product direction and contribute to the company's rapid scaling in the AI-enhanced cyber security sector. Located in the UK, Ireland, or South Africa, this role provides unique opportunities to lead cross-functional teams and drive impactful outcomes in a high-growth setting.
