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- Tasks: Deliver advanced IT support and ensure system security in a regulated engineering environment.
- Company: Join a leading engineering firm focused on innovation and compliance.
- Benefits: Permanent role with competitive salary, training opportunities, and occasional travel.
- Other info: Ideal for tech enthusiasts eager to grow in a dynamic, collaborative environment.
- Why this job: Make a real impact by enhancing IT systems and supporting critical business operations.
- Qualifications: Strong 2nd line experience and knowledge of Windows Server, Active Directory, and Microsoft 365.
The predicted salary is between 36000 - 60000 £ per year.
Location: UK (occasional travel required)
Clearance: Must be eligible for SC Clearance (UK nationals only)
Employment Type: Permanent
Environment: Highly regulated engineering / technical sector
Role Overview
The Senior IT Support Analyst will play a key role in delivering advanced technical support across a secure, highly regulated engineering environment. The role focuses on the security, resilience, and operational stability of IT systems, supported by strong expertise in infrastructure, Microsoft technologies, virtualisation, and cybersecurity best practice. You will be part of a dedicated IT function responsible for maintaining critical business systems, ensuring compliance with regulatory frameworks, and supporting ongoing improvement projects across the organisation's technical landscape.
Key Responsibilities
- Technical Support & Operations
- Provide advanced support for hardware, software, networking, and security incidents.
- Investigate, diagnose, and resolve complex technical issues across server, desktop, and infrastructure environments.
- Deliver high-level support to internal users and ensure service continuity.
- Infrastructure & Systems Administration
- Administer and maintain Windows Server environments.
- Manage Active Directory, Group Policy, and Entra ID.
- Support and administer Privileged Access Management (PAM) and Role-Based Access Control (RBAC).
- Maintain and optimise Microsoft 365 services, including Exchange Online, Teams, and Purview.
- Support VMware vSphere and VMware Horizon VDI platforms.
- Security, Governance & Compliance
- Ensure systems adhere to organisational security policies and regulatory standards.
- Support compliance with cybersecurity frameworks such as ISO 27001, Cyber Essentials Plus, and CAF 2.0.
- Deploy, monitor, and maintain endpoint security solutions.
- Contribute to audit readiness and documentation requirements.
- Backup, Recovery & Resilience
- Support backup and disaster recovery procedures to maintain system continuity.
- Assist in testing, validating, and maintaining DR plans and tooling.
- Networking Support
- Assist with troubleshooting network issues including TCP/IP, DNS, DHCP, and connectivity problems.
- Collaborate with network specialists to resolve escalated issues.
- Project Delivery & Continuous Improvement
- Participate in or lead IT projects aimed at system upgrades, security enhancements, and process improvements.
- Contribute to technology roadmaps, system enhancements, and infrastructure evolution.
- Maintain accurate technical documentation, asset inventories, and configuration records.
- Additional Duties
- Provide occasional out-of-hours support for maintenance windows or critical tasks.
- Travel to satellite UK office locations when required.
Essential Skills & Experience
- Strong 2nd line experience with exposure to 3rd line responsibilities in enterprise environments.
- Advanced knowledge of Windows Server, Active Directory, Entra ID, and Microsoft 365.
- Experience supporting VMware vSphere and Horizon VDI.
- Good understanding of networking fundamentals (TCP/IP, DNS, DHCP).
- Familiarity with backup solutions and business continuity processes.
- Awareness of IT security principles and governance frameworks.
- Excellent analytical and technical troubleshooting skills.
- Experience supporting Autodesk products.
- Full UK driving licence.
- Must be a UK national due to security clearance requirements.
Desirable Skills
- Exposure to Azure or AWS cloud environments.
- Experience with endpoint management tools such as Intune.
- Knowledge of alternative hypervisors (Nutanix AHV, Hyper-V).
- Experience with disaster recovery planning and testing.
- Familiarity with SAP S/4HANA.
Personal Attributes
- Strong technical curiosity and willingness to learn.
- Methodical, structured, and security-focused in approach.
- Able to translate complex technical issues to non-technical users.
- Comfortable working independently and taking ownership of outcomes.
- Effective communicator with strong stakeholder management abilities.
- Self-starter with high attention to detail and excellent documentation habits.
- Demonstrates integrity, professionalism, and a collaborative working style.
Senior IT Support Analyst in Wolverhampton employer: Cybersecurity
Contact Detail:
Cybersecurity Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Support Analyst in Wolverhampton
✨Tip Number 1
Network like a pro! Attend industry meetups, webinars, or local tech events. It's all about making connections and getting your name out there. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements. This is a great way to demonstrate your expertise in Windows Server, Active Directory, and all that good stuff.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios. Brush up on your troubleshooting skills and be ready to explain how you’d handle complex issues. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are eager to join our team. Plus, it shows you're genuinely interested in working with us at StudySmarter.
We think you need these skills to ace Senior IT Support Analyst in Wolverhampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior IT Support Analyst role. Highlight your experience with Windows Server, Active Directory, and any relevant projects you've led. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your background makes you a great fit for our team. Don't forget to mention your familiarity with cybersecurity frameworks and compliance standards.
Show Off Your Problem-Solving Skills: In your application, give examples of complex technical issues you've resolved in the past. We love seeing how you approach challenges, especially in a highly regulated environment like ours. It shows us you're ready for the role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about StudySmarter!
How to prepare for a job interview at Cybersecurity
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Server, Active Directory, and Microsoft 365. Be ready to discuss specific scenarios where you've resolved complex technical issues, as this will show your hands-on experience and problem-solving skills.
✨Understand Security Standards
Familiarise yourself with cybersecurity frameworks like ISO 27001 and Cyber Essentials Plus. Be prepared to explain how you've ensured compliance in previous roles, as this is crucial for the highly regulated environment you'll be working in.
✨Showcase Your Troubleshooting Skills
Prepare to walk through your troubleshooting process for network issues, especially with TCP/IP, DNS, and DHCP. Having a structured approach to problem-solving will impress interviewers and demonstrate your analytical abilities.
✨Communicate Effectively
Practice explaining complex technical concepts in simple terms. This is key, as you'll need to translate technical jargon for non-technical users. Good communication can set you apart from other candidates.