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- Tasks: Manage customer issues and provide feedback to enhance security solutions.
- Company: Leading UK security firm focused on innovation and customer satisfaction.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Join a dynamic team and make a real difference in SaaS security.
- Qualifications: Experience with EDR/DLP tools and strong communication skills required.
- Other info: Fast-paced environment with a focus on collaboration and customer success.
The predicted salary is between 43200 - 72000 £ per year.
A cutting-edge security firm in the UK is looking for a Senior Technical Account Manager to manage and resolve customer issues while providing valuable feedback to the development team. This position requires a strong background in EDR/DLP tools and SaaS-based security, along with excellent communication and organizational skills to thrive in a fast-paced environment. The successful candidate will be instrumental in enhancing customer satisfaction and driving project expectations while working closely with various internal teams.
Senior Technical Account Manager, SaaS Security Escalations employer: Cyberhaven
Contact Detail:
Cyberhaven Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Technical Account Manager, SaaS Security Escalations
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles on LinkedIn. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your EDR/DLP tools knowledge. Be ready to discuss how you've used these in past roles, as this will show you're the right fit for the Senior Technical Account Manager position.
✨Tip Number 3
Showcase your communication skills during interviews. Practice explaining complex technical concepts in simple terms, as this is key for managing customer issues effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining our cutting-edge team.
We think you need these skills to ace Senior Technical Account Manager, SaaS Security Escalations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with EDR/DLP tools and SaaS security. We want to see how your skills align with the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer satisfaction and how your background makes you the perfect fit for our team. We love hearing your story!
Showcase Your Communication Skills: As a Senior Technical Account Manager, communication is key. In your application, give examples of how you've effectively resolved customer issues or collaborated with teams. We want to see your interpersonal skills in action!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Cyberhaven
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of EDR and DLP tools. Be ready to discuss how you've used these technologies in past roles, as well as any challenges you've faced and how you overcame them.
✨Showcase Your Communication Skills
Since this role involves liaising with customers and internal teams, practice articulating complex technical concepts in simple terms. Prepare examples of how you've successfully communicated with non-technical stakeholders in the past.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've resolved customer issues or escalated concerns effectively. Highlight your approach to troubleshooting and how you ensure customer satisfaction while managing expectations.
✨Familiarise Yourself with the Company Culture
Research the company's values and mission. Be prepared to discuss how your personal values align with theirs and how you can contribute to enhancing customer satisfaction in a fast-paced environment.
