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For Companies At a Glance
- Tasks: Secure and grow customer renewals while identifying expansion opportunities in the UK market.
- Company: Join CyberArk, the global leader in Identity Security with a focus on innovation.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Why this job: Make a real impact by helping secure critical assets for leading organisations.
- Qualifications: 2+ years in software renewals, strong communication, and customer management skills.
- Other info: Diverse and inclusive workplace that celebrates unique contributions.
The predicted salary is between 36000 - 60000 £ per year.
Company Description
About CyberArk: CyberArk (NASDAQ: CYBR) is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity – human or machine – across business applications, distributed workforces, hybrid cloud workloads and throughout the DevOps lifecycle. The world’s leading organizations trust CyberArk to help secure their most critical assets.
Job Description
Alongside CyberArk's broader Sales and Customer Success teams, our Renewal Managers are playing a critical role in CyberArk's customer CARE (Close, Adopt, Renew, Expand) strategy. CyberArk is looking for Renewal Managers to look after our UK market, we are looking for someone who is motivated, collaborative and process-oriented individuals to secure up-for-renewal dollars and identify possible expansion opportunities. Ideal candidates will exhibit high levels of business and sales acumen all the while maintaining a customer-first approach.
Responsibilities
- Protect and Grow Annual Recurring Revenue (ARR) for the growing subscription and SaaS customer base by securing renewal contracts before expiration.
- Engage customers in conversations to understand budgets, key stakeholders, approval processes and timelines.
- Understand customer needs and demonstrate account management capabilities to bring renewal to closure.
- Responsible for managing quote to close process for all renewals within an assigned territory.
- Accurately review, prepare and present renewal sales quotes, at least 90 days in advance of expiration.
- Accurate quarterly forecasting.
- Effectively defend against competitive pressures, within perpetual and SaaS environments, and uncover additional expansion opportunities.
- Partner closely with Customer Success to understand the health status of customers and drive adoption.
- Ownership of contract processes along with corresponding customer communications encompassing co-terming, upselling and multi-year options related to subscription renewals.
- Provide Management and Renewals Operation Team with regular and accurate updates on renewal contract statuses and customer escalation requests when needed.
- Proficiency in navigating and nurturing Distribution and Channel relationships.
- Communicate and effectively partner with Deal Desk, Sales Operations, Legal, Finance and Sales Management to navigate complex customer requests to bring renewals to closure.
- Meet and exceed annual and quarterly revenue goals.
Qualifications
- 2+ years of experience with software/subscription renewals - experience in SaaS environments a plus.
- Ability to effectively present to and communicate with customers at the executive level.
- Proficiency in contract negotiations and a consistent track record of quota achievement.
- Excellent organizational and time-management skills.
- Smart, bold but humble attitude and continuous improvement approach to align with CyberArk's values.
- Excellent customer management skills; including sales, account management, and customer service.
- Ability to identify areas of process improvement and efficiency.
- Proficiency in SFDC, CPQ, Microsoft Office Suite is preferred.
Additional Information
We are proud to foster a diverse and inclusive workplace, where every individual's unique background, perspective, and contribution is celebrated. We believe that by embracing diversity, we drive innovation and create a stronger, more united team. Inclusion is at the heart of who we are and how we succeed. All qualified applicants will receive consideration for employment without regard to race, colour, age, religion, sex, sexual orientation, gender identity, or disability. Upon conditional offer of employment, candidates are required to complete a comprehensive background check as per our internal policy. CyberArk is an equal opportunities employer. If you would like any special arrangements made for your interview, please inform the EMEA Talent Acquisition team upon your application so that we may take steps to accommodate your needs.
Renewal Manager employer: CyberArk
Contact Detail:
CyberArk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Renewal Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at CyberArk on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in a Renewal Manager.
✨Tip Number 2
Prepare for the interview by diving deep into CyberArk's products and services. Knowing how their identity security solutions work will help us impress the interviewers and show that we’re genuinely interested in the role.
✨Tip Number 3
Practice our pitch! We should be ready to discuss our past experiences with software renewals and how we’ve successfully managed customer relationships. Tailoring our stories to fit CyberArk’s needs will make us stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re serious about joining the CyberArk team.
We think you need these skills to ace Renewal Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Renewal Manager role. Highlight your experience with software/subscription renewals and any SaaS environments you've worked in. We want to see how you can bring value to CyberArk!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how your collaborative approach aligns with our CARE strategy. Be sure to mention specific examples of how you've secured renewals or expanded accounts in the past.
Showcase Your Communication Skills: As a Renewal Manager, you'll need to communicate effectively with customers at all levels. In your application, demonstrate your ability to present ideas clearly and concisely. We love candidates who can engage customers and understand their needs!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people. Don’t miss out on this opportunity!
How to prepare for a job interview at CyberArk
✨Know Your Numbers
As a Renewal Manager, you'll need to be comfortable with metrics. Brush up on your understanding of Annual Recurring Revenue (ARR) and how it impacts the business. Be ready to discuss how you've successfully managed renewals in the past and any strategies you've used to protect and grow ARR.
✨Understand Customer Needs
Before the interview, research CyberArk's customer base and think about how you can engage them effectively. Prepare examples of how you've previously identified customer needs and turned those insights into successful renewal conversations. Show that you can put the customer first while still achieving sales goals.
✨Master the Art of Negotiation
Negotiation skills are crucial for this role. Think of specific instances where you've successfully negotiated contracts or upsold services. Be prepared to discuss your approach to overcoming objections and how you maintain a collaborative relationship with customers during negotiations.
✨Familiarise Yourself with Tools
CyberArk values proficiency in tools like SFDC and CPQ. If you're not already familiar with these platforms, take some time to learn the basics. During the interview, mention any relevant experience you have with similar tools and how they helped you streamline processes or improve efficiency in your previous roles.
