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- Tasks: Empower partners with training and resources to sell CyberArk's Identity Security solutions.
- Company: Join CyberArk, a leader in identity security, trusted globally.
- Benefits: Diverse workplace, competitive salary, and opportunities for growth.
- Why this job: Make an impact by driving partner success in cutting-edge cybersecurity.
- Qualifications: Experience in cybersecurity or related fields, strong communication skills.
- Other info: Inclusive culture that celebrates diversity and innovation.
The predicted salary is between 36000 - 60000 £ per year.
Company Description
CyberArk, a Palo Alto Networks company, is the global leader in identity security, trusted by organizations around the world to secure human and machine identities in the modern enterprise. CyberArk's AI-powered Identity Security Platform applies intelligent privilege controls to every identity with continuous threat prevention, detection and response across the identity lifecycle. With Identity Security, organizations can reduce operational and security risks by enabling zero trust and least privilege with complete visibility, empowering all users and identities, including workforce, IT, developers and machines, to securely access any resource, located anywhere, from everywhere. Learn more at cyberark.com.
Job Description
The Partner Escalation Manager plays a critical role in empowering CyberArk's channel partners with the knowledge, resources, and training needed to effectively sell, implement, and support CyberArk's Identity Security solutions. This role focuses on driving partner competency, adoption, and revenue through tailored enablement programmes, technical workshops, and close collaboration with internal teams to deliver a consistent, high-value partner experience.
Responsibilities
- Develop & Deliver Enablement Programmes: Design and execute technical enablement plans for partners, covering topics such as PAM adoption, problem-solving frameworks and new product features.
- Content Creation: Develop high-quality enablement materials, including presentations, guides, newsletters, and training content for partner consumption.
- Cross-Functional Collaboration: Work closely with Channel Account Managers, Product and Support teams to align enablement initiatives with overall strategy.
- Programme Management: Ensure consistency and quality across partner programmes, managing operational aspects and driving accountability.
- Feedback Loop: Gather insights from the field to refine enablement strategies and continuously improve programme effectiveness.
Essential Skills & Competencies
- Strong relationship-building and influencing skills.
- Excellent written and verbal communication, with strong presentation abilities.
- Business acumen and analytical skills for data-driven decision-making.
- Technical background.
- Project management experience preferred.
- Hands-on approach with creative problem-solving skills.
- Customer/partner-focused mindset with a drive for measurable outcomes.
Qualifications
- Expert-level experience with CyberArk technology or: Experience in cybersecurity, Identity & Access Management (IAM), or related technology fields is highly beneficial.
- Understanding and experience of large enterprise IT environments, and related ITSM processes.
Additional Information
We are proud to foster a diverse and inclusive workplace, where every individual's unique background, perspective, and contribution is celebrated. We believe that by embracing diversity, we drive innovation and create a stronger, more united team. Inclusion is at the heart of who we are and how we succeed. All qualified applicants will receive consideration for employment without regard to race, colour, age, religion, sex, sexual orientation, gender identity, or disability. Upon conditional offer of employment, candidates are required to complete a comprehensive background check as per our internal policy. CyberArk is an equal opportunities employer. If you would like any special arrangements made for your interview, please inform the EMEA Talent Acquisition team upon your application so that we may take steps to accommodate your needs.
Partner Escalation Manager- EMEA employer: CyberArk
Contact Detail:
CyberArk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Partner Escalation Manager- EMEA
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn, especially those in similar roles. A friendly chat can give us insider info about the company culture and maybe even a referral.
✨Tip Number 2
Prepare for the interview by researching CyberArk's products and recent news. We want to show that we’re not just interested in the role but also passionate about what they do. Bring up specific examples during the chat!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. This helps us get comfortable with common questions and refine our answers to highlight our skills and experiences relevant to the Partner Escalation Manager role.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email reiterating our interest in the position can keep us fresh in their minds. Plus, it shows we’re proactive and genuinely interested in joining the team.
We think you need these skills to ace Partner Escalation Manager- EMEA
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with CyberArk technology or similar fields. We want to see how your skills align with the Partner Escalation Manager role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Communication Skills: Since this role requires excellent written and verbal communication, ensure your application reflects that. Use clear, concise language and structure your documents well. We love a good presentation, so if you can make your application visually appealing, even better!
Highlight Your Technical Background: Don’t forget to mention any technical expertise you have, especially in cybersecurity or Identity & Access Management. We’re looking for someone who understands the tech side of things, so let us know how your background fits into that picture.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be all set!
How to prepare for a job interview at CyberArk
✨Know Your Stuff
Make sure you have a solid understanding of CyberArk's Identity Security solutions and the role of a Partner Escalation Manager. Brush up on key concepts like PAM adoption and the latest product features, as well as any relevant cybersecurity trends. This will help you answer questions confidently and show your genuine interest in the position.
✨Showcase Your Communication Skills
Since this role requires excellent written and verbal communication, prepare to demonstrate these skills during the interview. Think about examples where you've successfully communicated complex ideas or trained others. Practising your presentation skills can also give you an edge, especially if you're asked to present a concept or solution.
✨Highlight Your Relationship-Building Abilities
The Partner Escalation Manager needs strong relationship-building skills. Be ready to share specific examples of how you've built and maintained relationships with partners or clients in the past. Discuss your approach to influencing others and driving collaboration, as this will resonate well with the interviewers.
✨Prepare for Problem-Solving Scenarios
Expect to face some problem-solving scenarios during the interview. Think about challenges you've encountered in previous roles and how you overcame them, particularly in a technical or project management context. This will showcase your hands-on approach and creative problem-solving skills, which are essential for this position.