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- Tasks: Lead onboarding projects for EMEA customers, ensuring they achieve success and value quickly.
- Company: CyberArk is a global leader in Identity Security, trusted by top organisations to protect critical assets.
- Benefits: Enjoy a diverse workplace, opportunities for travel, and a chance to make a real impact.
- Why this job: Join a dynamic team focused on customer success and innovation in a rapidly evolving tech landscape.
- Qualifications: 5+ years in software onboarding, strong communication skills, and knowledge of cloud platforms required.
- Other info: Diversity and inclusion are core values; all applicants are welcomed regardless of background.
The predicted salary is between 43200 - 72000 £ per year.
About CyberArk: CyberArk (NASDAQ: CYBR) is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity - human or machine - across business applications, distributed workforces, hybrid cloud workloads and throughout the DevOps lifecycle. The world's leading organizations trust CyberArk to help secure their most critical assets.
As an Onboarding Customer Success Manager (OB-CSM), you own the onboarding journey for a portfolio of EMEA wide customers. Your mission is to accelerate time-to-value, establish clear success criteria and drive customers towards their outcomes. You will orchestrate cross-functional resources (Services, Support, Sales Engineering, Product and Partners) to deliver a repeatable, programmatic onboarding experience that drives strong adoption and lays the foundation for expansion.
Key Responsibilities:
- Drive onboarding projects from contract signature to foundational value - create and execute project plans, manage risk, track milestones and keep executive stakeholders informed.
- Define success plans and measurable business outcomes in collaboration with customer sponsors; ensure early wins are documented and communicated.
- Lead technical enablement and change-management workshops; coordinate delivery of CyberArk University, Partner or self-service training assets.
- Establish governance cadence - weekly steering calls and a 60-day executive business review to validate value realization.
- Monitor support cases and product telemetry to remove adoption blockers quickly.
- Partner with Sales on renewal and upsell strategy once onboarding KPIs are met.
- Continuously improve the EMEA onboarding playbook by capturing lessons learned, building templates, and mentoring colleagues.
- Contribute feedback to Product Management on early-life customer experience and feature gaps discovered during onboarding.
Qualifications:
- 5+ years leading complex, multi-threaded software onboarding or implementation projects for enterprise customers.
- Proven ability to manage executive-level relationships across multiple countries and cultures within EMEA.
- Demonstrable success using outcome-based frameworks (OKRs, Success Plans, CSAT/NPS) and project-management tools (Smartsheet, Monday.com, Jira or similar).
- Experience with Gainsight or similar customer success products.
- Strong knowledge of Identity & Access Management, Windows/Active Directory and one or more cloud platforms (AWS, Azure or GCP).
- Excellent communication skills in English; proficiency in at least one additional European language strongly preferred.
- Willingness to travel up to 15% across EMEA for key workshops and executive reviews.
We are proud to foster a diverse and inclusive workplace, where every individual's unique background, perspective, and contribution is celebrated. We believe that by embracing diversity, we drive innovation and create a stronger, more united team. Inclusion is at the heart of who we are and how we succeed. All qualified applicants will receive consideration for employment without regard to race, colour, age, religion, sex, sexual orientation, gender identity, or disability. Upon conditional offer of employment, candidates are required to complete a comprehensive background check as per our internal policy. CyberArk is an equal opportunities employer. If you would like any special arrangements made for your interview, please inform the EMEA Talent Acquisition team upon your application so that we may take steps to accommodate your needs.
Onboarding Customer Success Manager employer: CyberArk
Contact Detail:
CyberArk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onboarding Customer Success Manager
✨Tip Number 1
Familiarise yourself with CyberArk's products and services, especially their Identity Security solutions. Understanding the technical aspects and benefits of these offerings will help you engage more effectively with potential customers during onboarding.
✨Tip Number 2
Network with current or former employees of CyberArk on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations for the Onboarding Customer Success Manager role, which can give you an edge in interviews.
✨Tip Number 3
Brush up on your project management skills, particularly with tools like Smartsheet or Jira. Being able to demonstrate your proficiency in managing complex projects will be crucial in showcasing your fit for this role.
✨Tip Number 4
Prepare to discuss your experience with outcome-based frameworks such as OKRs and CSAT/NPS. Be ready to share specific examples of how you've successfully implemented these in previous roles to drive customer success.
We think you need these skills to ace Onboarding Customer Success Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Onboarding Customer Success Manager. Familiarise yourself with CyberArk's services and how they relate to customer success.
Tailor Your CV: Highlight your experience in managing complex onboarding projects and your ability to work with executive-level relationships. Use specific examples that demonstrate your success in similar roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer success and your understanding of the Identity Security landscape. Mention your familiarity with outcome-based frameworks and project management tools relevant to the role.
Showcase Language Skills: If you speak any additional European languages, be sure to mention them in your application. This can set you apart from other candidates and is particularly relevant for a role covering the EMEA region.
How to prepare for a job interview at CyberArk
✨Understand the Onboarding Process
Familiarise yourself with CyberArk's onboarding journey and how it aligns with customer success. Be prepared to discuss how you would create and execute project plans, manage risks, and track milestones.
✨Showcase Your Communication Skills
As an Onboarding Customer Success Manager, you'll need to manage executive-level relationships. Practice articulating your thoughts clearly and confidently, especially in English, and if possible, demonstrate proficiency in another European language.
✨Highlight Your Technical Knowledge
Brush up on your knowledge of Identity & Access Management and cloud platforms like AWS, Azure, or GCP. Be ready to discuss how this expertise can help you lead technical enablement workshops effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle complex, multi-threaded projects. Prepare examples from your past experiences where you've successfully driven onboarding projects and achieved measurable outcomes.
