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For Companies At a Glance
- Tasks: Build relationships with customers and ensure successful CyberArk product implementations.
- Company: Join CyberArk, the global leader in Identity Security.
- Benefits: Competitive salary, diverse workplace, and opportunities for professional growth.
- Why this job: Be a trusted advisor in security while making a real impact.
- Qualifications: 3+ years in Customer Success or similar roles; strong communication skills.
- Other info: Diverse and inclusive culture that celebrates unique contributions.
The predicted salary is between 36000 - 60000 Ā£ per year.
Company Description
CyberArk (NASDAQ: CYBR) is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity ā human or machine ā across business applications, distributed workforces, hybrid cloud workloads and throughout the DevOps lifecycle. The world's leading organizations trust CyberArk to help secure their most critical assets.
As an Enterprise Customer Success Manager at CyberArk, you will build key relationships with your customer base to ensure the CyberArk product implementation is completed successfully. It will be your responsibility to work proactively with customers to use outcomeābased reporting and KPIs to show a return on investment. With this in place, you will help to grow and build CyberArk's footprint within your region. A key part of the role is to partner with sales, SEs and Professional Services to ensure customer needs are met. You will be a trusted advisor on security and best practices. Prior experience with CyberArk Software solutions or relevant experience with enterprise applications, security management is an advantage.
Responsibilities
- Establish a trusted adviser relationship with your customers and drive key relationships
- Understand CyberArk products, their features, functions and how they can be used to address customers' security concerns
- Work closely with the customer to create, define and review success criteria
- Conduct Quarterly business reviews to ensure successful outcomes are being achieved from CyberArk solutions
- Monitor customer support tickets to ensure SLAs are met
- Track product adoption to ensure high retention rates
- Define success plan for atārisk customers and execute in collaboration with functional team
- Work closely with sales team on contract renewal, upsell, and crossāsell opportunities
- Ability to manage complex customer relationships that may extend across multiple products and regions
Qualifications
- 3+ years in a Customer Success, Sales Engineer, Account Management, or similar role
- Excellent communication and interpersonal skills; ability to build relationships at multiple levels and to work across the organization to deliver best results for customers and CyberArk.
- Experience working with large enterprise customers (Executive level, CXO)
- Experience building and maintaining relationships, with a goal to mitigate customer churn and drive successful renewals
- Knowledge of enterprise Directory services (Active Directory, LDAP, Azure etc.), including support and security operations
- Strong experience with Windows/Active Directory administration, knowledge of UNIX/Linux, databases.
- Scripting, development, DevOps highly desirable.
- Cloud technologies such as AWS, Azure, GCP a plus
- Installing and support enterprise software on Windows and UNIX platforms
- An understanding of security concepts and the development of security roles within organizations
- Prior experience with CyberArk Software solutions is preferred or relevant experience with enterprise applications, security management, systems management, identity management, and/or policy management solutions preferred especially in the IAM and SIEM space
- Fluency in English, additional languages a plus
- SC Clearance or willingness to gain SC Clearance is a big plus
We are proud to foster a diverse and inclusive workplace, where every individual's unique background, perspective, and contribution is celebrated. We believe that by embracing diversity, we drive innovation and create a stronger, more united team. Inclusion is at the heart of who we are and how we succeed. All qualified applicants will receive consideration for employment without regard to race, colour, age, religion, sex, sexual orientation, gender identity, or disability. Upon conditional offer of employment, candidates are required to complete a comprehensive background check as per our internal policy. CyberArk is an equal opportunities employer. If you would like any special arrangements made for your interview, please inform the EMEA Talent Acquisition team upon your application so that we may take steps to accommodate your needs.
Seniority level: MidāSenior level
Employment type: Fullātime
Job function: Information Technology
Industries: IT System Custom Software Development
Enterprise Customer Success Manager in London employer: CyberArk
Contact Detail:
CyberArk Recruiting Team
StudySmarter Expert Advice š¤«
We think this is how you could land Enterprise Customer Success Manager in London
āØTip Number 1
Network like a pro! Reach out to current or former employees at CyberArk on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
āØTip Number 2
Prepare for the interview by knowing your stuff! Dive deep into CyberArk's products and how they solve security issues. Being able to discuss specific features and benefits will show you're genuinely interested and knowledgeable.
āØTip Number 3
Showcase your success stories! Be ready to share examples of how you've built relationships and driven customer success in previous roles. Use metrics to back up your claims ā numbers speak volumes!
āØTip Number 4
Don't forget to apply through our website! Itās the best way to ensure your application gets seen. Plus, it shows you're serious about joining the CyberArk team.
We think you need these skills to ace Enterprise Customer Success Manager in London
Some tips for your application š«”
Know Your Stuff: Before you start writing, make sure you understand CyberArk's products and how they relate to customer success. This will help you tailor your application to show that you're the right fit for the role.
Be Personal: When crafting your application, donāt just list your skills. Share specific examples of how you've built relationships with customers in the past. We want to see your personality shine through!
Show Your Impact: Use metrics and outcomes to demonstrate your previous successes. Highlight how you've driven customer satisfaction or improved retention rates. Numbers speak volumes!
Apply Through Our Website: We encourage you to apply directly through our website. Itās the best way for us to receive your application and ensures youāre considered for the role. Plus, itās super easy!
How to prepare for a job interview at CyberArk
āØKnow Your CyberArk Inside Out
Before the interview, make sure you have a solid understanding of CyberArk's products and how they address security concerns. Familiarise yourself with their features and functions, as well as any recent updates or case studies that highlight successful implementations.
āØBuild Relationships in the Interview
Since the role involves establishing trusted adviser relationships, demonstrate your interpersonal skills during the interview. Be personable, engage with your interviewers, and show how you can build rapport with customers at all levels, especially executives.
āØPrepare for Scenario-Based Questions
Expect questions that assess your ability to handle complex customer relationships and drive successful outcomes. Prepare examples from your past experience where you've successfully managed customer expectations, resolved issues, or contributed to upselling opportunities.
āØShowcase Your Technical Knowledge
Highlight your experience with enterprise applications, security management, and cloud technologies. Be ready to discuss your familiarity with Active Directory, scripting, and any relevant CyberArk solutions. This will show that you not only understand the product but can also effectively communicate its value to customers.
