Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide technical support for Machine Identity Security products and assist customers with installations.
- Company: CyberArk is a global leader in Identity Security, trusted by top organisations worldwide.
- Benefits: Enjoy flexible shifts, potential remote work, and opportunities for travel within APJ.
- Why this job: Join a dynamic team focused on securing critical assets and enhancing your tech skills.
- Qualifications: Bachelor's in Computer Science or related field; 5 years of support experience preferred.
- Other info: Opportunity to work with cutting-edge technology and gain valuable industry certifications.
The predicted salary is between 43200 - 72000 £ per year.
About CyberArk: CyberArk (NASDAQ: CYBR) is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity – human or machine – across business applications, distributed workforces, hybrid cloud workloads and throughout the DevOps lifecycle. The world’s leading organizations trust CyberArk to help secure their most critical assets.
Job Description: CyberArk Technical Support Engineers provide multiple channels of technical assistance to help ensure their customers are secure and properly using their Machine Identity Security products. Comfortable with early or late shifts and rotating on-call work, including weekends.
- Technical support of customers purchasing and using Machine Identity Security products.
- Assist in the design of technical solutions for customers based on CyberArk’s Venafi and partner products and technology.
- Collaborate with the Sales team to ensure a unified product and services solution.
- Proactively address customer issues and log all interactions in our CRM.
- Assist the Customer in performing the installation and customization of Venafi products in the customer’s environment.
- Establish and maintain effective working relationships with clients.
- Work effectively with QA and development to troubleshoot and resolve complex product issues.
- Travel up to 20% within APJ or International a possibility.
- Help create and deliver product training.
- Help write product knowledge base.
Qualifications:
- Bachelor of Science in Computer Science or related Technical Field.
- Ideally, 5 years of Enterprise level troubleshooting and Support experience or excellent expertise fit.
- Public Key Infrastructure (PKI) encompasses technology, standards, and implementations.
- Securing Internet applications, e.g., cryptography, standards, techniques.
- Understanding of large network design, layout and operations.
- Directory technologies and standards, e.g., LDAP, Active Directory.
- Database (MS SQL/MySQL) experience, including the ability to write queries.
- Excellent presentation, verbal and written communications skills.
What sets you apart?
- Experience using CyberArk’s Venafi's products.
- Experience with Web application technology (MQ, Mainframe, WebSphere, IIS, F5s) environments a plus.
- Understanding of web application design and implementation.
- Basic scripting or coding understanding (Bash, PowerShell, C#, Python).
- Experience working with APIs.
- Experience working with complex computing systems.
- Direct security or systems management industry experience.
- Ability and willingness to learn and work independently as well as within a team.
- CISSP or other security certificates a plus.
Senior Support Engineer employer: CYBERARK SOFTWARE (SINGAPORE) PTE. LTD.
Contact Detail:
CYBERARK SOFTWARE (SINGAPORE) PTE. LTD. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Support Engineer
✨Tip Number 1
Familiarise yourself with CyberArk's products, especially Venafi. Understanding their features and how they integrate into security solutions will give you an edge during interviews.
✨Tip Number 2
Brush up on your troubleshooting skills, particularly in Enterprise environments. Be prepared to discuss specific scenarios where you've successfully resolved complex technical issues.
✨Tip Number 3
Network with current or former CyberArk employees on LinkedIn. They can provide insights into the company culture and what the hiring team values in candidates.
✨Tip Number 4
Prepare to demonstrate your knowledge of PKI and web application technologies. Having real-world examples of how you've applied this knowledge will make you stand out.
We think you need these skills to ace Senior Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support and troubleshooting, especially in areas like Public Key Infrastructure (PKI) and database management. Use keywords from the job description to align your skills with what CyberArk is looking for.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for identity security and your understanding of CyberArk's products. Mention specific experiences that demonstrate your ability to provide technical support and collaborate with teams effectively.
Showcase Technical Skills: In your application, emphasise your technical skills, particularly in scripting languages like Bash or Python, and your experience with APIs. This will help demonstrate your fit for the role and your ability to assist customers with complex product issues.
Highlight Communication Skills: Since excellent verbal and written communication skills are crucial for this role, provide examples of how you've successfully communicated technical information to non-technical stakeholders in the past. This can set you apart from other candidates.
How to prepare for a job interview at CYBERARK SOFTWARE (SINGAPORE) PTE. LTD.
✨Know Your Technical Stuff
Make sure you're well-versed in the technical aspects of the role. Brush up on your knowledge of Public Key Infrastructure (PKI), cryptography, and the specific products CyberArk offers, especially Venafi. Being able to discuss these topics confidently will show your expertise.
✨Demonstrate Problem-Solving Skills
Prepare to discuss past experiences where you've successfully troubleshot complex issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting how you approached problems and what solutions you implemented.
✨Showcase Communication Skills
As a Senior Support Engineer, you'll need to communicate effectively with clients and team members. Practice explaining technical concepts in simple terms, and be ready to demonstrate your verbal and written communication skills during the interview.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and the specific challenges the support team faces. This not only shows your interest in the role but also helps you gauge if the company is the right fit for you.
