Cyber & Network Support Technician Location: Wolverhampton Salary: £26,100 per year Vacancy Type: Permanent, Full Time An IT support company are looking for a motivated individual to join their team in the West Midlands. The Cyber & Network Support Technician will play a key role in supporting clients with first-line technical issues, basic cyber-security tasks, and routine network troubleshooting. This entry-level position is ideal for candidates who want to build a long-term career in IT infrastructure and security.
Key Duties
- Provide first-line support for hardware, software, and network issues, including diagnosing and resolving common faults
- Support cyber-security monitoring tasks, identifying potential vulnerabilities and escalating risks
- Assist in routine network troubleshooting, configuration, and securing of devices and systems
- Support the implementation of cyber-security best practices to protect systems and data from unauthorised access
- Carry out basic cybersecurity testing and document findings
- Log and document all support activities in line with internal processes.
- Collaborate with senior technicians to elevate complex issues when required.
- Provide excellent customer service to internal and external users.
Candidate Requirements
- Strong problem-solving and diagnostic skills.
- Clear communication skills
