At a Glance
- Tasks: Resolve complex technical issues for global customers in cyber security.
- Company: Join a leading cyber security firm with a focus on innovation.
- Benefits: Excellent salary, bonuses, private healthcare, and hybrid working options.
- Other info: Opportunity for career progression and exposure to high-profile clients.
- Why this job: Work at the forefront of technology and tackle real-world challenges.
- Qualifications: Experience in tech support and problem-solving skills required.
The predicted salary is between 50000 - 60000 £ per year.
Step into a high-impact role in cyber security supporting world-leading enterprises and government organisations using cutting-edge IAM solutions. Excellent salary + £35k shift bonus + £5k annual bonus + Private healthcare | Share scheme | Electric car scheme + Hybrid working (2 days in office).
Why This Role Stands Out
This isn't your standard support job. You'll be working at the forefront of cyber security technology, solving complex, real-world problems for a global customer base. If you want exposure to advanced systems, high-profile clients, and genuine career progression, this is an excellent opportunity.
What You'll Be Doing
- Own and resolve complex technical issues for international customers
- Support enterprise-scale, multi-tier Microsoft environments
- Diagnose and troubleshoot high-impact production issues (often remotely)
- Collaborate directly with Development teams to deliver fixes
- Contribute to product improvement and customer experience
- Participate in an on-call rota (1 in 8 weeks)
What You Bring
Experience in a tech...
Technical Support Engineer - SQL, IIS - Cyber Security employer: Cyber Talent
Join a forward-thinking company that prioritises innovation and employee well-being, offering an excellent salary package complemented by bonuses and comprehensive benefits such as private healthcare and an electric car scheme. With a hybrid working model and a culture that fosters professional growth, you'll have the opportunity to work on cutting-edge cyber security solutions while collaborating with top-tier clients and contributing to meaningful projects.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer - SQL, IIS - Cyber Security
✨Tip Number 1
Network like a pro! Reach out to people in the cyber security field, especially those working as Technical Support Engineers. Use platforms like LinkedIn to connect and engage with industry professionals; you never know who might have a lead on your dream job!
✨Tip Number 2
Prepare for those tricky technical interviews! Brush up on your SQL and IIS knowledge, and be ready to tackle real-world scenarios. Practising common troubleshooting questions can give you the edge you need to impress potential employers.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've resolved complex issues in the past. Highlighting your experience with enterprise-scale environments will make you stand out as a candidate.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of exciting opportunities waiting for you. Plus, applying directly can sometimes give you a better chance of getting noticed by hiring managers.
We think you need these skills to ace Technical Support Engineer - SQL, IIS - Cyber Security
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technical Support Engineer role. Highlight your experience with SQL, IIS, and any relevant cyber security projects. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about cyber security and how you can contribute to our team. Keep it concise but impactful – we love a good story!
Showcase Problem-Solving Skills:In your application, don’t forget to mention specific examples of how you've tackled complex technical issues in the past. We’re all about solving real-world problems, so let us know how you’ve done that before!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Cyber Talent
✨Know Your Tech Inside Out
Make sure you brush up on your SQL and IIS knowledge. Be prepared to discuss specific scenarios where you've diagnosed and resolved complex technical issues, especially in a cyber security context. This will show that you’re not just familiar with the tools, but that you can apply them effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples of high-impact production issues you've tackled in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your analytical thinking and how you approach real-world problems, which is crucial for this role.
✨Understand the Company’s Mission
Research StudySmarter and the specific IAM solutions they provide. Knowing their products and how they fit into the broader cyber security landscape will allow you to tailor your responses and show genuine interest in the company’s goals and values.
✨Be Ready for Collaboration Questions
Since you'll be working closely with development teams, think about times when you've collaborated effectively. Prepare to discuss how you communicate technical issues to non-technical stakeholders and how you contribute to product improvement. This will highlight your teamwork skills and adaptability.
