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For Companies Provide 1st and 2nd line IT support across the UK and US offices, ensuring high systemavailability and user satisfaction. Support a range of internal infrastructure including servers, networks, cloud platforms, mobile devices, and corporate systems in line with ISO and ITIL standards.
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Experience required
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3+ years in a similar IT support role
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Strong knowledge of Windows OS/server platforms, networking, VPNs, and mobile devices
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Experience with Linux, OS X, virtualisation (e.g., VMware), backup solutions, Azure/AWS
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Familiarity with ITIL framework and process-driven environments
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Strong troubleshooting, communication, and documentation skills
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Ability to lead by example, mentor junior staff, and manage multiple support cases
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Degree in Computer Science or related field or equivalent experience
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Microsoft certifications (e.g., MCP, MCSA, MCSE) preferred
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UK Driving Licence
Responsibilities:--
Deliver 1st/2nd line support via the internal service desk
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Assist with 3rd line support and technical projects under supervision
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Install, configure, and maintain IT hardware, software, and networks
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Manage service requests and incidents in line with SLAs
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Liaise with suppliers for IT equipment and services
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Contribute to internal knowledge base
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Participate in on-call rota (extended support hours/weekends)
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Ensure compliance with internal processes and documentation standards
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This is just a short over-view of this exciting role, so if you\’d like a full breakdown of the responsibilities then click APPLY NOW and I will email you a more detailed job description.
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Contact Detail:
Cyber Talent Limited Recruiting Team
