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- Tasks: Support global customers with Microsoft, Azure, and PKI solutions while troubleshooting complex application issues.
- Company: Join a cutting-edge cyber security company with a focus on innovation.
- Benefits: Salary up to £40,000, pension, private healthcare, share scheme, and hybrid working.
- Why this job: Make a real impact by enhancing customer experiences and solving technical challenges.
- Qualifications: BSc in Computer Science or relevant experience in a support role.
- Other info: Dynamic environment with opportunities for professional growth and exposure to diverse technologies.
The predicted salary is between 40000 - 40000 £ per year.
Salary to £40,000 + Pension + Private Healthcare + Share Scheme + Electric Car Scheme + Hybrid Working (2 days office-based).
This is an excellent opportunity for an Application Support Engineer who is looking for a new challenge supporting Microsoft, Azure and PKI solutions to a global customer base, with occasional travel.
We are seeking an intelligent, highly motivated Technical Support Engineer with excellent troubleshooting and communication skills to join our support team. The ideal candidate is a proficient problem solver, self-directed and passionate in providing exceptional customer service. This is a terrific opportunity to join a successful company, in a role supporting our international client base and offers exposure to a variety of different technologies.
Key Responsibilities:- Logging and answering both technical and functional queries for international partners and customers.
- Analysing and resolving application problems in complex, multi-tier customer deployments, often with no direct access to the affected system.
- Participate in rota providing office cover from 8:00am to 10:30pm, Monday to Friday and out of hours on-call cover 24x7x365.
- Identifying and reporting defects in our application code, and managing fixes through Development.
- Documenting solutions to grow our knowledge base.
- Making recommendations on areas of process improvement.
- Suggesting and adopting ways to improve the overall customer experience.
- Providing internal feedback on our products from a customer and technical perspective.
- BSc in Computer Science or equivalent relevant technical qualification, or professional work.
- Experience in a support function, ideally externally within a software company.
- Case management tools.
- Virtual Machines.
- Multi-tier application support in a Microsoft environment, including: IIS, TCP/IP, MS SQL and MS SQL Server, Azure, Active Directory/LDAP, COM, PKI.
- Exceptional analytical and troubleshooting skills.
- Strong written and verbal communication skills.
- Able to multi-task and prioritise effectively.
- Entra.
- Certificate Authorities.
- Smartcards and Middleware.
- Firewalls.
- Scripting languages and/or Development, ideally JavaScript.
- Mobile app support and technologies.
- Salesforce administration desirable.
This is just a short overview of this exciting role as an Application Support Engineer. If you would like a full breakdown of the responsibilities, click APPLY NOW and I will email you a more detailed job description.
Application Support Engineer - IIS, TCPIP, SQL, Active Directory in Lutterworth employer: Cyber Talent Limited
Contact Detail:
Cyber Talent Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Engineer - IIS, TCPIP, SQL, Active Directory in Lutterworth
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for the interview by researching the company and its products. We want you to show off your knowledge about their tech stack, especially around IIS, TCP/IP, and SQL. It’ll impress them and show you’re genuinely interested!
✨Tip Number 3
Practice your troubleshooting skills! We suggest going through common application support scenarios and how you’d resolve them. Being able to demonstrate your problem-solving abilities will set you apart from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly shows your enthusiasm. Plus, it makes it easier for us to spot your application!
We think you need these skills to ace Application Support Engineer - IIS, TCPIP, SQL, Active Directory in Lutterworth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Application Support Engineer role. Highlight your experience with IIS, TCP/IP, SQL, and Active Directory. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background in supporting external customers makes you a great fit for us. Keep it engaging and relevant!
Show Off Your Problem-Solving Skills: In your application, don’t forget to showcase your analytical and troubleshooting skills. Share examples of how you've resolved complex issues in previous roles. We love seeing how you tackle challenges head-on!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through. Let’s get started on this exciting journey together!
How to prepare for a job interview at Cyber Talent Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of IIS, TCP/IP, SQL, and Active Directory. Be ready to discuss how you've used these technologies in past roles, as well as any troubleshooting experiences you've had. The more specific examples you can provide, the better!
✨Show Off Your Problem-Solving Skills
Prepare to share instances where you've successfully resolved complex application issues. Think about the steps you took, the tools you used, and how you communicated with customers during the process. This will demonstrate your analytical skills and customer service focus.
✨Familiarise Yourself with the Company
Research the company’s products and services, especially their cyber security solutions. Understanding their client base and the challenges they face will help you tailor your answers and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
Since this role involves a lot of customer interaction, practice explaining technical concepts in simple terms. You might be asked to describe how you would handle a support query, so being clear and concise is key. Role-playing with a friend can really help!