At a Glance
- Tasks: Provide 2nd/3rd line IT support and mentor junior technicians across multiple sites.
- Company: Leading organisation with a strong IT Service & Operations team.
- Benefits: Competitive salary, company vehicle, bonus, enhanced pension, and 27 days holiday.
- Other info: Great opportunities for training, development, and long-term career progression.
- Why this job: Join a dynamic team and make a real impact on IT services across the UK and Ireland.
- Qualifications: Experience in senior IT support, strong troubleshooting skills, and knowledge of Microsoft technologies.
The predicted salary is between 50000 - 55000 £ per year.
2nd/3rd Line IT Support Engineer
A leading organisation is looking for a 2nd/3rd Line IT Support Engineer to join its established IT Service & Operations team based near North Warrington.
Supporting around 5,000 users across multiple offices and hundreds of project sites throughout the UK and Ireland, you'll play a key role in delivering 2nd and 3rd line support while acting as a senior technical escalation point.
What you will do
- Provide 2nd and 3rd line support across the business, taking ownership of complex technical issues.
- Act as the senior escalation point for the Service Desk and mentor junior technicians.
- Support users across office locations and remote project sites.
- Mobilise new project sites, including IT equipment, connectivity and communications.
- Deliver infrastructure upgrades, deployments and continuous improvement initiatives.
- Work closely with Infrastructure, Cyber Security and third‑party suppliers to maintain secure, reliable IT services.
- Maintain technical documentation, asset records and follow ITIL best practices.
What you bring
- Previous experience in a Senior 2nd/3rd Line Support role.
- Strong troubleshooting skills across Microsoft technologies, hardware, software and networking.
- Experience supporting enterprise or multi‑site environments.
- Knowledge of Microsoft 365, Azure, Active Directory, Entra ID, Intune and Windows technologies.
- Exposure to networking technologies such as Meraki, Juniper or similar.
- Understanding of ITIL and IT security best practice.
- Excellent communication skills with a proactive, customer‑focused approach.
Benefits
Alongside a competitive salary, you will receive a company vehicle or car allowance, an annual bonus, an enhanced pension scheme, 27 days holiday plus bank holidays, training and development opportunities, and a comprehensive benefits package.
Next steps
If you're looking for a varied senior support role with plenty of project work and long‑term progression, we would love to hear from you.
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2nd/3rd Line IT Engineer in Warrington employer: Cyber Security training courses
As an AI Engineer at our Central London office, you will be part of a dynamic team dedicated to pioneering cutting-edge AI solutions that drive business growth and enhance engineering capabilities. We pride ourselves on fostering a collaborative work culture that encourages innovation and professional development, offering competitive salaries, performance bonuses, and the flexibility of a hybrid working model to ensure a healthy work-life balance.
Contact Details:
Cyber Security training courses Recruitment Team
