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- Tasks: Support technology services and resolve IT issues for staff across Scotland.
- Company: A forward-thinking organisation dedicated to accessible housing services.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Why this job: Make a real difference by enhancing technology use in essential services.
- Qualifications: Strong problem-solving skills and experience with Microsoft 365, Intune, and Azure.
- Other info: Join a dynamic team and mentor apprentices while advancing your career.
The predicted salary is between 30000 - 42000 £ per year.
This organisation is committed to supporting people through innovative, reliable and accessible housing services. As part of their Technology & Information Management team, you'll play a key role in supporting their staff across Scotland, helping ensure technology is used effectively to deliver essential services to residents.
As an experienced IT Support Analyst, you'll be involved in supporting technology services across the organisation. Acting as a main contact for incidents and service requests, you'll take ownership of issues from start to finish, providing mainly 2nd and 3rd line support while mentoring Technology Apprentices along the way.
Your day-to-day will include:
- Resolving hardware, software and network problems (both remotely and on-site)
- Liaising with third-party suppliers
- Maintaining documentation
- Supporting BAU and improvement projects
- Ensuring adherence to Cyber Essentials Plus standards
- Contributing to the ICT knowledgebase
- Championing smarter, more efficient ways of working through technology
To succeed in this role, you'll bring strong problem-solving skills, an excellent understanding of ICT security principles, and up-to-date experience across technologies such as Microsoft 365, Intune and Azure. Knowledge of ITIL best practice and GDPR requirements is essential, alongside a proactive approach and the ability to deliver great customer service.
You will need a driving licence and access to a car. The role is hybrid and will require 3 days per week at the office in central Edinburgh.
Technical IT Support Analyst employer: Cyber Security training courses
Contact Detail:
Cyber Security training courses Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical IT Support Analyst
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend meetups, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its tech stack, especially around Microsoft 365, Intune, and Azure. Be ready to discuss how your skills align with their needs and share examples of how you've solved problems in the past.
✨Tip Number 3
Show off your soft skills! As an IT Support Analyst, communication is key. Practice explaining technical concepts in simple terms and demonstrate your customer service skills during interviews to show you're not just a tech whiz but also a great team player.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Technical IT Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Technical IT Support Analyst role. Highlight your problem-solving abilities and any relevant tech experience, especially with Microsoft 365, Intune, and Azure.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for this role. Share specific examples of how you've tackled IT issues in the past and how you can contribute to our mission of delivering essential services.
Showcase Your Customer Service Skills: Since this role involves supporting staff across Scotland, emphasise your customer service experience. We want to see how you’ve gone above and beyond to help users resolve their tech problems.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved.
How to prepare for a job interview at Cyber Security training courses
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Intune, and Azure. Be ready to discuss how you've used these technologies in past roles, as well as any challenges you've faced and how you overcame them.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled complex IT issues. Think about a time when you resolved a tricky hardware or software problem and be ready to walk the interviewer through your thought process.
✨Understand Cyber Essentials Plus
Since adherence to Cyber Essentials Plus standards is crucial for this role, make sure you understand what it entails. Be prepared to discuss how you would ensure compliance and why it's important for the organisation.
✨Demonstrate Your Customer Service Skills
As an IT Support Analyst, you'll be interacting with staff across Scotland. Prepare to talk about how you’ve provided excellent customer service in the past, especially in high-pressure situations. Highlight your communication skills and ability to empathise with users.
