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- Tasks: Provide first-line support and monitor shared mailboxes for customer requests.
- Company: Leading defence and aerospace company with a strong reputation.
- Benefits: Competitive salary, flexible working, health plans, and employee share schemes.
- Why this job: Join a dynamic team and make a difference in the tech world.
- Qualifications: Experience with service desk software and knowledge of ITIL practices.
- Other info: Apply early; closing date is February 11, 2026.
The predicted salary is between 22800 - 42000 £ per year.
A leading defense and aerospace company is seeking a Service Desk Analyst in Warton, UK. The role includes monitoring shared mailboxes, providing technical support, and processing customer requests efficiently.
Essential skills include:
- Experience with service desk software
- An understanding of ITIL practices
The position offers a competitive salary of around £38,000, flexible working arrangements, and a range of benefits like health plans and employee share schemes. Applications are encouraged to be submitted early as the closing date is February 11, 2026.
Hybrid IT Service Desk Analyst - First-Line Support in Preston employer: Cyber Security training courses
Contact Detail:
Cyber Security training courses Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid IT Service Desk Analyst - First-Line Support in Preston
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on ITIL practices and service desk software. We want to show that we’re not just familiar with the tools, but that we can use them to solve problems efficiently.
✨Tip Number 3
Practice common interview questions related to first-line support. We can role-play with a friend or use online resources to get comfortable with our responses and showcase our technical skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed early, especially since the closing date is coming up fast. Let’s get our foot in the door!
We think you need these skills to ace Hybrid IT Service Desk Analyst - First-Line Support in Preston
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with service desk software and ITIL practices. We want to see how your skills match the role, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Hybrid IT Service Desk Analyst role. Share specific examples of how you've provided technical support in the past.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, especially since this role involves processing customer requests efficiently.
Apply Early!: Don’t wait until the last minute to submit your application. We encourage you to apply through our website as soon as possible, especially since the closing date is February 11, 2026. Get your application in early to stand out!
How to prepare for a job interview at Cyber Security training courses
✨Know Your ITIL Basics
Make sure you brush up on your ITIL practices before the interview. Understanding the key concepts and how they apply to service desk operations will show that you're not just familiar with the terminology but can also implement these practices effectively.
✨Familiarise Yourself with Service Desk Software
Since experience with service desk software is essential, take some time to review the specific tools mentioned in the job description. If you’ve used similar software, be ready to discuss your experiences and how you handled various customer requests.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think of examples from your past experiences where you successfully resolved technical issues or improved processes, and be ready to share those stories.
✨Show Enthusiasm for Customer Support
This role is all about providing first-line support, so convey your passion for helping customers. Share examples of how you've gone above and beyond to assist users in the past, and highlight your commitment to delivering excellent service.
