Senior Delivery Manager (Cyber Services) - Government Digital Service - G7 in Manchester

Location: Bristol, London, Manchester

The Government Cyber Unit's mission is to protect public services from cyber threats and digital resilience failures. We are working to achieve a step change in our cyber and digital resilience across government, through delivery of the Government Cyber Action Plan, and working closely with departments and national technical authorities including the National Cyber Security Centre to deliver.

This is a challenging time to be working in cyber security and digital resilience, but we have an incredible opportunity to make a difference to people’s lives and promote national security by protecting the public services and national infrastructure they rely on. We work at the forefront of shaping the UK’s national response to emerging cyber and technology issues - from the increasingly complex range of state-sponsored cyber-attacks and supply chain compromises, through to the transformational benefits and security challenges of frontier AI and quantum computing.

We are committed to creating an inclusive and supportive working environment where people can learn, develop and do their best work. Continuous professional development and a focus on wellbeing is core to our unit culture. We welcome applications from candidates who share this ethos and are excited by our mission.

The Cyber Services Team supports the delivery of the Government Cyber Action Plan by coordinating, overseeing and delivering services to help public sector organisations solve cyber security challenges. The services we provide centrally are those where automation and economies of scale can be applied to address common resilience and cyber problems. These cover the core internet services we all rely on such as DNS, email and web services, as well as vulnerability management, cyber testing and cyber capability uplift. We ensure that cyber services are easy to find and use, and that the information and support delivered by these services is coherent, valuable, relevant, timely, trusted, reliable and easy to action. We track success using evidence-based objective measures.

As a Senior Delivery Manager, you’ll be responsible for the effective delivery of multiple services within the services portfolio, including oversight of delivery by internal teams and delivery of services by outsourced providers. You will take responsibility for:

• Leading and motivating multiple multi-disciplinary teams, helping them organise and plan their work, ensuring they deliver timely products and services that actually meet users’ needs.
• Creating and tailoring the delivery approach for each team, iterating it throughout the lifecycle using recognised lean/agile practices, and communicating status to more senior people and users appropriately.
• Owning Programme/Project RAID (Risks, Assumptions, Issues, Dependencies) log, ensuring accountability and clear ownership of mitigation steps across teams.
• Driving the end-to-end procurement process, and contract management of third-party suppliers, ensuring value for money and compliance with commercial controls.
• Commercial pipeline and supplier management of contracted suppliers and to ensure on-time delivery, value for money and knowledge retention after projects end.
• Managing stakeholders and moderating difficult discussions about right risk and complex topics within constrained timescales.
• Writing and inputting into business cases for services.
• Coordinating planning processes across varying services, identifying and resolving dependencies.
• Providing useful and accurate delivery metrics to facilitate continual improvement.
• Working in partnership with product and technical leads across Government Cyber Unit on high profile work in ambiguous, complex and/or uncertain domains.
• Facilitating an inclusive team environment where innovation and challenge are welcomed from all colleagues.
• Ensuring the pace of work across teams remains high by ensuring actions are tracked and completed, meetings are well scheduled, appropriately attended and outcome focused.
• Making decisions that build a high performing team, breaking down barriers for your team, and both planning at a higher level and getting into the details to make things happen when needed.

We’re interested in people who have experience:

• Successfully delivering cyber services that are deployed across a large number of organisations or business units, as well as guiding teams through the implementation of a new process.
• Leading several successful service teams simultaneously through different phases of its life cycle.
• Driving or managing procurement, contracting and supplier management processes.
• Engaging with private sector providers, taking responsibility for relationships with contracted suppliers and putting commercial contracts in place.
• In financial and resource management, including overseeing the tracking, management and reporting of financial information across the Cyber Services Team, and ensuring its accuracy and completeness at month-end.
• Being highly organised, possessing excellent interpersonal skills, and having the ability to rapidly grasp complex subjects.
• Leading multi-disciplinary teams and managing projects using agile and lean practices according to the Service Manual.
• Communicating effectively across government, and with internal and external stakeholders to understand needs and deliver new capability whilst managing expectations and moderating difficult discussions.
• Working in and understanding of cyber security risk and government cyber security best practices.

We’re interested in intellectually curious people, with a genuine passion for finding and implementing innovative ways to solve business problems through technology.