At a Glance
- Tasks: Lead IT operations, manage a team, and implement secure tech solutions.
- Company: Forward-thinking firm in Leeds offering hybrid work.
- Benefits: Competitive salary, career growth, and a dynamic work environment.
- Other info: Opportunity to develop skills in a supportive and innovative setting.
- Why this job: Shape IT strategy and make a real impact across the organisation.
- Qualifications: Strong technical background and experience in professional services.
The predicted salary is between 60000 - 70000 £ per year.
We are seeking an experienced and proactive IT Operations Manager to lead and develop our IT function. This is a key hands-on role within the firm responsible for ensuring systems, infrastructure, and security are robust, compliant, and aligned with the business’s strategic goals. You’ll oversee day-to-day IT operations, manage a small team, and play a central role in driving efficiencies, supporting colleagues, and implementing secure and future-focused technology solutions. This offers an excellent opportunity to take ownership of a critical function within a forward-thinking firm and shape IT strategy to make a real impact across the organisation.
Responsibilities
- Oversee the daily operations of the network and hybrid server infrastructure
- Ensure IT systems are aligned with current and future business needs
- Manage IT budgets, forecasting, and cost-effectiveness across the function
- Lead on IT risk management, disaster recovery, and backup processes
- Implement and maintain network, data, and communications security
- Maintain Cyber Essentials Plus accreditation
- Provide second- and third-line support for hardware, operating systems, software, telephony and printing
- Manage Microsoft Azure and Microsoft 365 environments
- Oversee reporting and data insights (including audit logs, SQL, Excel and Power BI)
- Maintain and enhance the PMS, including workflows, forms and documents
- Manage telephony systems (3CX) and mobile communications
- Lead and support two members of the IT team
- Manage supplier relationships, contracts, and procurement planning
- Develop and maintain hardware lifecycle planning (3-5 years)
- Deliver and manage internal IT-related training (PMS, AML and cyber security)
- Review, update and enforce IT policies and procedures in line with legal and regulatory requirements
- Maintain accurate hardware, software and licensing audits
- Work closely with internal stakeholders to provide reporting and usage insights
Experience required
- Strong technical background with a hands-on, solutions-focused approach
- Experience working within a legal or professional services environment
- Experience with Partner for Windows (P4W) case management system (advantageous)
- Experience managing Cyber Essentials audits including Cyber Essentials Plus
- Microsoft Server (2025, 2022, 2019)
- Microsoft environments: Azure (including AVD), Intune, Entra, Microsoft 365
- LAN/WAN infrastructure knowledge
- SQL database management
- Hosted telephony systems
- Managing third-party suppliers and contracts
- IT service management (ITSM)
IT Operations Manager in Leeds employer: Cyber Security training courses
Join a forward-thinking firm in Leeds as an IT Operations Manager, where you will lead a dynamic team and play a pivotal role in shaping the IT strategy. With a strong emphasis on employee growth, we offer a collaborative work culture that values innovation and efficiency, alongside competitive salaries and hybrid working options. This is an exceptional opportunity to make a meaningful impact while enjoying the benefits of a supportive environment that prioritises professional development and work-life balance.
Contact Details:
Cyber Security training courses Recruitment Team
