ICT Senior Infrastructure

Senior ICT Infrastructure Analyst

I am recruiting for an experienced Senior ICT Infrastructure Analyst to join a large, complex organisation in Northern Ireland.

This is a hands-on role supporting a secure and reliable ICT environment across multiple locations, with a strong focus on server administration, networking, Microsoft cloud services and operational cyber security.

The Role

Key responsibilities will include

• Providing technical support and advice to users in person, by phone and by email.
• Diagnosing and resolving technical issues, documenting root causes and implementing preventative measures.
• Patching and maintaining Microsoft Windows Server environments running on Hyper-V 2019.
• Supporting and managing services within Microsoft Azure.
• Managing Microsoft Exchange 2016 or later, on-premises email and Microsoft 365 email services.
• Managing mailboxes, permissions and distribution lists.
• Administering Microsoft Active Directory and Microsoft cloud identity.
• Supporting in-house Microsoft applications, Dev Ops pipelines and Company Portal.
• Managing and configuring TCP/IP network equipment, including switches.
• Investigating system alerts and supporting the ongoing monitoring of cyber security controls.
• Supporting Microsoft Defender, Microsoft Sentinel and day-to-day operational cyber requirements.
• Contributing to disaster recovery and contingency planning.
• Supporting secure remote access, Windows 10 or later device configurations and smart devices.
• Building effective relationships with senior stakeholders and providing clear technical advice and guidance.

Essential Criteria

• Applicants must meet one of the following qualification and experience routes:
• Route 1
• A minimum of an HND in Computing or another discipline relevant to Information and Communications Technology; and
• At least one year's experience working in a challenging Infrastructure Support or Service Desk environment.

Courses must have a computing content of at least 50%. Relevant formal qualifications considered equivalent to, or higher than, an HND may also be accepted.

• Route 2
• At least three years' experience working in a challenging Infrastructure Support or Service Desk environment.

Relevant experience may include time completed as part of a work placement.

Technical Experience

Applicants must also have at least one year's experience in one or more of the following areas:

• Microsoft Infrastructure
• Managing Microsoft Windows Server 2012 or later.
• Working within a Windows Hyper-V 2019 environment.
• Managing Microsoft Exchange 2016 or later.
• Supporting on-premises and Microsoft 365 email environments.
• Supporting Microsoft Azure.
• Experience with Microsoft Defender and Microsoft Sentinel.
• Networking

Support and administration of a TCP/IP-based network, including experience with at least two of the following:

• Remote access equipment
• Firewalls
• Switches
• Routers
• Additional Skills

Applicants should also be able to demonstrate

• The ability to analyse business requirements and develop logical solutions that meet customer needs.
• A proactive approach to improving work processes and service delivery.
• Strong interpersonal, verbal and written communication skills.
• The ability to explain technical concepts clearly to non-technical users.
• Strong planning and organisational skills, with the ability to manage a varied and unpredictable workload.
• The ability to deliver high-quality work in line with ICT standards and best-practice methods.
• The ability to work effectively as part of a team and influence people and resources to achieve agreed objectives.
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