At a Glance
- Tasks: Lead operations, technology, and resilience functions in a dynamic financial institution.
- Company: Established UK-regulated financial institution with a focus on transformation.
- Benefits: Strategic ExCo-level position with significant influence and impact.
- Other info: Highly visible role with opportunities for meaningful impact.
- Why this job: Shape the future operating model and lead major transformations.
- Qualifications: Extensive senior-level operations leadership experience in UK banking.
The predicted salary is between 100000 - 150000 £ per year.
An established UK-regulated financial institution is seeking a highly experienced Head of Operations to lead its operational, technology, and resilience functions. This is a senior executive role, reporting into the C-suite, with accountability for ensuring safe, efficient, resilient and customer-centric operational delivery across the organisation.
Core responsibilities:
- Information Technology & Infrastructure
- Cybersecurity & Technology Risk
- Payments Operations
- Customer & Back-Office Operations
- Outsourcing & Supplier Oversight
- Operational Resilience & Business Continuity
- Fraud Operations
- Regulatory Operational Compliance
This is a strategic and hands-on position, suitable for a senior leader who thrives in a regulated, transformation-focused environment.
What you’ll need to succeed:
- Extensive senior-level operations leadership experience within a UK bank, building society, or FCA-regulated financial institution.
- Deep understanding of UK banking operations: payments, KYC/onboarding, fraud, reconciliations, customer servicing, and complaints handling.
- Strong regulatory knowledge (FCA Handbook, PRA rulebook, Operational Resilience, Consumer Duty, SYSC).
- Proven expertise in designing, scaling and optimising operational models.
- Experience managing outsourced providers and complex supplier relationships.
- Strong leadership presence with the ability to influence at Board and regulatory level.
- Demonstrated experience leading technology change and digital operations.
- Excellent communication, strategic thinking, and people-leadership capabilities.
What you’ll get in return:
- Strategic ExCo-level position with significant influence across the organisation.
- Opportunity to shape the future operating model and lead major transformation.
- Highly visible role with meaningful impact on regulatory relationships and customer outcomes.
- Senior leadership remit covering operations, IT, cyber and resilience.
Head of Operations employer: Cyber Security training courses
As a leading UK-regulated financial institution, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to excel. The Head of Operations role offers a unique opportunity to influence strategic decisions at the highest level while driving transformation in a supportive environment that prioritises professional growth and operational excellence. With a commitment to employee development and a focus on resilience and innovation, we provide a rewarding workplace where your contributions directly impact customer satisfaction and regulatory success.
Contact Details:
Cyber Security training courses Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head of Operations
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial sector, especially those who have experience in operations. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of UK banking regulations and operational resilience. We recommend creating a cheat sheet of key points to discuss, so you can impress the interviewers with your expertise.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've influenced change at a senior level, especially in regulated environments. This will help you stand out as a strategic thinker.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Head of Operations
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Head of Operations. Highlight your extensive experience in UK banking operations and any relevant regulatory knowledge. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your leadership presence and strategic thinking. Tell us why you’re the perfect fit for this senior executive role and how you can influence our operational delivery.
Showcase Your Achievements:Don’t just list your responsibilities; highlight your achievements! Whether it’s optimising operational models or leading technology change, we want to know how you’ve made an impact in your previous roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Cyber Security training courses
✨Know Your Stuff
Make sure you have a solid grasp of UK banking operations, especially in areas like payments, KYC, and fraud. Brush up on the FCA Handbook and PRA rulebook, as you'll want to demonstrate your regulatory knowledge during the interview.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership presence and ability to influence at the Board level. Think about times when you've successfully led teams through transformation or managed complex supplier relationships.
✨Be Ready for Strategic Discussions
Since this role is strategic, be prepared to discuss how you would shape the future operating model. Have a few ideas ready about operational resilience and how you can lead major transformations within the organisation.
✨Communicate Clearly
Excellent communication is key for this position. Practice articulating your thoughts clearly and concisely, especially when discussing technology change and digital operations. Remember, it's not just what you say, but how you say it!
