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- Tasks: Support and optimise Dynamics 365 Customer Engagement, ensuring stability and continuous improvement.
- Company: Innovative CRM end user with a collaborative culture in South London.
- Benefits: Starting salary of £45k-£50k, flexible hybrid working, private healthcare, and enhanced pension contributions.
- Other info: Fast-paced environment with opportunities for professional growth and development.
- Why this job: Join a dynamic team to shape technology and make a real impact on customer engagement.
- Qualifications: Hands-on experience with Dynamics 365 and strong problem-solving skills.
The predicted salary is between 45000 - 50000 £ per year.
We are currently partnered with an innovative Dynamics 365 CRM end user who are looking to add a talented System Analyst to help shape, support and continuously improve their Dynamics 365 environment with a strong focus on Customer Engagement! Sitting as part of the wider Information Systems function, this position is perfect for someone who enjoys hands‑on system ownership, problem‑solving and acting as the link between technology and business teams in a fast‑moving collaborative setting.
Responsibilities
- Support, administer and optimise a live Dynamics 365 Customer Engagement environment, ensuring stability and continuous improvement.
- Act as the primary technical contact for CRM queries, troubleshooting issues, managing configurations and supporting system releases.
- Work closely with stakeholders to understand business needs and translate them into effective system changes, workflows and enhancements.
- Maintain system documentation, processes and best‑practice guidance while contributing to ongoing platform development and user adoption.
Experience
- Hands‑on experience with Dynamics 365 (preferably Customer Engagement), including configuration, security roles and environment management.
- Background in CRM, business systems analysis, application support or a similar technical systems role.
- Strong understanding of workflows, business rules, automation and translating user requirements into scalable solutions.
- Proven ability to manage BAU support alongside longer‑term improvement initiatives in a fast‑paced environment.
Benefits
- Starting Salary - £45k - £50k (dependent on experience).
- Flexible, Hybrid working model.
- Private Healthcare, Enhanced Pension Contributions and More!
Dynamics 365 System Analyst employer: Cyber Security training courses
Contact Detail:
Cyber Security training courses Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dynamics 365 System Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with Dynamics 365. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! If you’ve got hands-on experience with Dynamics 365, consider creating a portfolio or a case study that highlights your problem-solving abilities and system ownership. This can really set you apart during interviews.
✨Tip Number 3
Prepare for the interview by understanding the company’s needs. Research their current Dynamics 365 setup and think about how you can contribute to their Customer Engagement goals. Tailor your answers to show you’re the perfect fit!
✨Tip Number 4
Don’t forget to apply through our website! We make it easy for you to find roles that match your skills and interests. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Dynamics 365 System Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Dynamics 365 System Analyst role. Highlight your hands-on experience with Dynamics 365, especially in Customer Engagement, and showcase any relevant projects or achievements that demonstrate your problem-solving skills.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background in CRM and business systems analysis makes you a perfect fit. Don’t forget to mention your ability to bridge the gap between tech and business teams!
Showcase Your Technical Skills: In your application, be sure to highlight your technical skills related to configuration, security roles, and environment management within Dynamics 365. We want to see how you can support and optimise our Customer Engagement environment!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Cyber Security training courses
✨Know Your Dynamics 365 Inside Out
Make sure you brush up on your Dynamics 365 knowledge, especially around Customer Engagement. Be ready to discuss specific features, configurations, and how you've used them in past roles. This will show that you're not just familiar with the system but can also leverage it effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in previous positions, particularly those related to CRM systems. Think about times when you identified issues, implemented solutions, and improved processes. This will demonstrate your hands-on experience and analytical mindset.
✨Understand the Business Needs
Research the company and its business model. Be ready to discuss how you can bridge the gap between technology and business teams. Highlight your ability to translate user requirements into effective system changes, as this is crucial for the role.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about their current Dynamics 365 environment, ongoing projects, and team dynamics. This shows your genuine interest in the role and helps you assess if it's the right fit for you.