Cyber SOC Analyst (1st line) in Bristol

Why this job matters

BT Group's brand, reputation and ability to serve its customers and grow its business is founded on a strong security posture and ability to defend against harm and minimise risk. You are responsible for the implementation and operational delivery of an intelligence-led Security Operations Centre (virtual) as defined by the Cyber Security Strategy that will defend BT globally from cyber adversaries. You will be part of our 1st-line operations who act as the first point of contact in Cyber Operations for internal and external stakeholders. Working with specialists across the Cyber SOC areas which cover PBT Threat Hunting, Security Incident Response, Cyber Discovery, Cyber Forensics & Investigations & Cyber Intelligence, you will maintain a capability that leverages tools, data and our "ringside seat" to proactively find threats and vulnerabilities within BT’s networks and endpoints focused on a set of MITRE TTPs. This role follows a continental shift pattern and is based in Bristol as part of our 24x7 Security Operations Centre (SOC) environment, covering 12-hr shifts both day and night.

What you’ll be doing

• Part of the reactive 1st line team triaging security events and effectively managing cyber security issues.
• Monitor, analyse and defend against malicious or unusual activity indicative of a security incident or compromise.
• Support the wider SOC team’s goal of detecting, analysing, investigating and responding to cyber security incidents using a combination of cutting-edge technology and robust processes.
• Proactively triage intelligence and collaborate on the intelligence domain for reports and tips.
• Contribute to continual improvement of BT’s capability to operationally exploit tools and data to better protect BT, its business and reputation.
• Support and maintain the ISO27001 certificate for the SOC that is in scope of the BT Business Support certificate.
• Work as part of the 24x7 SOC environment, covering 12-hr shifts both day and night.
• During night shift, be accountable for triaging, investigating and carrying out containment actions to defend BT group accordingly.
• Perform correct prioritisation of risk and initiate the call-out escalation process where required.

Skills Required for the Role

• A genuine enthusiasm and drive to work within Cyber Security.
• Ability to multi-task, prioritise and manage time effectively.
• Calm & decisive under pressure: effective at driving calm and effective responses to cyber security issues.
• Very strong communication, visual & written skills, proficient in Microsoft Office Applications.
• Drive to learn: ability to learn while on the job and upskill with intense training pathways to become proficient in various security tooling.
• Ability to persuade, influence and motivate others, with a sense of urgency, without having formal authority.
• Partner relationships with other SOCs (peers, customers and vendors) and National Cyber Security Centre operations.
• Basic understanding of security methodologies and processes, and/or networking knowledge.
• Knowledge of current real-world cyber attacks and impacts and how this could relate to BT Group.
• Understanding of MITRE ATT&CK framework TTPs.
• Familiarisation with legal frameworks and relevant BT policies regarding specialist cyber investigation techniques and evidential standards, understanding how to seek appropriate advice.
• Ability to obtain and maintain SC security clearance may be needed in the future.

Experience Required for the Role

• Understanding of current cyber security threats to our industry & motivation to protect BT from malicious adversaries.
• Experience working within a team.
• Experience working within an IT/Network/SOC environment (not essential).
• Knowledge of MITRE ATT&CK and its importance.
• Building process documentation or building improvements to current processes.
• Typically qualified to degree level, or equivalent professional experience.

Benefits

At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people—whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but—in addition—you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity that takes a genuine and proactive interest in your progress and development.

• Competitive salary
• 10% on-target bonus
• BT Pension scheme, minimum 5% employee contribution, BT contribution 10%
• 25 days annual leave (not including bank holidays), increasing with service.
• Huge range of flexible benefits including cycle-to-work, healthcare, season ticket loan.
• World-class training and development opportunities.
• Option to join BT Shares Saving schemes.
• Discounted broadband, mobile and TV packages.
• Access to hundreds of retail discounts including the BT shop.

About us

BT Group was the world’s first telco and our heritage in the sector is unrivalled. As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet – we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business. Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full-fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other. While we are through the most capital-intensive phase of our fibre investment—meaning we can reward our shareholders for our commitment and patience—we are absolutely focused on how we organise ourselves to serve our customers in the years to come. This includes radical simplification of systems, structures and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, re-imagining the customer experience and relationship with one of this country’s biggest infrastructure companies.

Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity and passion to take this company into a new era.

A FEW POINTS TO NOTE

Although these roles are listed as full-time, if you’re in a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch. We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON’T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We’re committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you’re excited about this role but your past experience doesn’t align perfectly with every requirement on the Job Description, please apply anyway – you may just be the right candidate for this or other roles in our wider team.