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- Tasks: Lead IT services and infrastructure, driving AI and automation for smarter operations.
- Company: Dynamic legal firm with a focus on innovation and collaboration.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Join a forward-thinking team with excellent career advancement opportunities.
- Why this job: Make a real impact in IT while shaping the future of technology in a supportive environment.
- Qualifications: Experience in IT operations, team management, and a passion for AI and automation.
The predicted salary is between 60000 - 60000 £ per year.
Your new role involves taking day-to-day ownership of our IT services and infrastructure, leading the helpdesk team, and playing an active role in driving how we use AI and automation to work smarter. You will work in conjunction with the IT Director on our broader IT, AI and data strategies.
Responsibilities:
- Responsible for the reliable, day-to-day running of IT services across both sites - infrastructure, cloud platforms, applications, telephony and end-user computing - with overall accountability for service health, capacity and major incident escalation.
- Day-to-day supervision of the IT Helpdesk Analysts, setting clear priorities, quality assurance, day-to-day workload management, appraisals and performance management.
- Manage the operational health of our Azure-based infrastructure alongside Microsoft 365 platforms, keeping platforms patched, monitored, documented and secure, and contributing to infrastructure projects as they arise.
- Oversee availability and supplier coordination for our core legal systems, including our Practice Management System (Partner for Windows) and Document Management System (NetDocuments).
- Work with the IT Director to identify and deliver AI and automation opportunities across the firm.
- Operational ownership of our cyber security and data security provisions including Cyber Essentials Plus, access management, patching, backup and DR.
- Work with the IT Director, MSP and specialist suppliers to keep the firm secure and compliant.
- Manage supplier and MSP relationships day-to-day, holding partners to SLAs and feeding into renewal and procurement decisions.
- Maintain IT policies and procedures current, relevant and auditable, escalating concerns to the IT Director promptly.
Experience needed:
- Experience in an IT operations or IT management role, ideally within professional or regulated services and with a commercial mindset.
- Experience of managing people, capable of flexing and adapting their style in order to get the best from their team members.
- Working knowledge of Microsoft-centric environments: Azure, Intune, Entra ID and Microsoft 365.
- Experience with Power Automate and a genuine interest in AI and automation.
- The ability to present complex technical information clearly to non-technical stakeholders.
- Experience managing third-party suppliers and MSP relationships.
- Proven ability to use ITSM tools and good service management practices to support reliable, customer-focused IT services.
- Understanding of cybersecurity fundamentals, including experience with Cyber Essentials or similar.
- Open and collaborative style of working, fostering trust and reassurance in others.
- An ambitious and innovative mindset.
- Experience with Microsoft Copilot Studio or similar agentic AI/automation platforms.
- Working knowledge of Microsoft 365 Copilot and how to drive value from it in a business context.
- Previous experience of using Partner for Windows (P4W) and/or NetDocuments or similar case management systems.
- An approachable, friendly and open style of working, with the ability to build and maintain relationships with colleagues.
IT Operations Manager in Bradford employer: Cyber Security training courses
Contact Detail:
Cyber Security training courses Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Operations Manager in Bradford
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in operations or management. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to discuss your experience with Azure, Microsoft 365, and AI automation. Bring examples of how you've improved IT services in the past.
✨Tip Number 3
Don’t forget to follow up! After any meeting or interview, shoot a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’re the perfect fit for the IT Operations Manager position.
✨Tip Number 4
Apply through our website! We’ve got a streamlined application process that makes it easy for you to showcase your talents. Plus, it helps us keep track of your application better, so don’t miss out on that chance!
We think you need these skills to ace IT Operations Manager in Bradford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Operations Manager role. Highlight your experience with Microsoft-centric environments and any relevant management roles you've held. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT operations and how you can contribute to our team. Don’t forget to mention your interest in AI and automation – it’s a big part of what we do at StudySmarter.
Showcase Your Achievements: When detailing your experience, focus on specific achievements rather than just duties. Did you improve service delivery or enhance team performance? We love numbers and results, so quantify your successes where possible!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Cyber Security training courses
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft-centric environments, especially Azure and Microsoft 365. Be ready to discuss how you've managed these platforms in the past and any specific projects where you've implemented AI or automation.
✨Showcase Your Leadership Skills
Since this role involves managing a helpdesk team, be prepared to share examples of how you've successfully led teams before. Talk about your approach to performance management and how you adapt your style to get the best from your team members.
✨Communicate Clearly
You’ll need to present complex technical information to non-technical stakeholders, so practice explaining your past projects in simple terms. Use relatable examples to demonstrate your ability to bridge the gap between tech and business.
✨Be Ready for Cybersecurity Questions
Given the importance of cybersecurity in this role, brush up on your knowledge of Cyber Essentials and other security frameworks. Be prepared to discuss how you've ensured compliance and security in previous roles, as well as any challenges you've faced.