At a Glance
- Tasks: Manage and improve IT services for a leading construction organisation.
- Company: Join a top-tier construction and infrastructure company with a focus on innovation.
- Benefits: Competitive salary, career growth, and a dynamic work environment.
- Other info: Opportunity to work in a multi-vendor ecosystem with excellent career advancement.
- Why this job: Make a real impact by enhancing critical IT services in a collaborative setting.
- Qualifications: Proven IT infrastructure experience and strong stakeholder management skills.
The predicted salary is between 50000 - 65000 € per year.
A leading construction and infrastructure organisation is seeking an experienced Service Manager - Back Office to own and improve the delivery of critical IT services supporting core business functions. Operating within a multi-vendor, outsourced environment, this role focuses on driving performance, stability, and continual improvement across foundational enterprise technologies.
Key Responsibilities
- Managing user access, shared drive permissions, and data security
- Overseeing lifecycle and operational support of enterprise applications (including Microsoft 365 and COTS solutions)
- Managing servers, networks, storage, databases, and Active Directory
- Overseeing on-prem, private cloud, and public cloud hosting environments
- Working with Cyber Security teams to meet tooling, control, and compliance requirements
- Managing site infrastructure setup, changes, ramp-downs, decommissioning, and archiving
- Ensuring service integration and governance in a multi-vendor ecosystem
- Driving continual improvement and business-aligned service outcomes
What you'll need to succeed
- Proven experience delivering IT infrastructure services (servers, storage, networks, hosting, AD, data centres)
- Experience managing IT services in a multi-vendor, outsourced environment
- Strong experience supporting Microsoft O365
- Excellent stakeholder management and relationship-building skills
- Practical experience with ITIL and SIAM methodologies
- Solid understanding of incident, problem, and change management
- Experience managing budgets and cost allocation
- Business-focused, service-driven mindset
- Familiarity with back-office business processes and supporting systems
- Excellent written and verbal communication skills
- Ability to produce high-quality documentation and reporting
- Self-motivated, results-oriented, and able to work both independently and collaboratively
Desirable
- Experience leading teams in a matrix environment
Back Office Service Manager employer: Cyber Security training courses
Join a leading construction and infrastructure organisation that prioritises employee growth and development in a dynamic work environment. With a strong focus on innovation and continual improvement, this company offers competitive benefits, a collaborative culture, and opportunities to enhance your skills while managing critical IT services. Located in a vibrant area, employees enjoy a supportive atmosphere that values work-life balance and professional advancement.
Contact Detail:
Cyber Security training courses Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Back Office Service Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your experience aligns with their needs, especially in managing IT services and driving performance in a multi-vendor environment.
✨Tip Number 3
Showcase your skills through practical examples. When discussing your experience, highlight specific projects where you improved service delivery or managed complex IT infrastructures. This will make you stand out!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Back Office Service Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Back Office Service Manager role. Highlight your experience with IT infrastructure services and any relevant projects you've managed. We want to see how your skills align with what we're looking for!
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use metrics where possible to demonstrate how you’ve improved service delivery or driven performance in previous roles. This helps us see the impact you've made.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. We love seeing genuine enthusiasm and a clear understanding of our needs.
Proofread, Proofread, Proofread!:Before hitting send, make sure to proofread your application. Spelling and grammar mistakes can be a red flag for us. A polished application shows attention to detail, which is crucial for the role!
How to prepare for a job interview at Cyber Security training courses
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of IT infrastructure services, especially around servers, storage, and networks. Be ready to discuss your experience with Microsoft 365 and how you've managed these technologies in a multi-vendor environment.
✨Showcase Your Stakeholder Skills
Prepare examples that highlight your stakeholder management and relationship-building skills. Think about times when you successfully collaborated with different teams or vendors to achieve a common goal.
✨Understand ITIL and SIAM Methodologies
Familiarise yourself with ITIL and SIAM principles, as they are crucial for this role. Be prepared to discuss how you've applied these methodologies in your previous positions to drive service improvement and governance.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly, especially when discussing complex technical topics. Good communication is key, so ensure you can produce high-quality documentation and reporting, as this will be part of your responsibilities.
