At a Glance
- Tasks: Coordinate the upgrade pathway for cochlear implant patients and manage their technology needs.
- Company: Join the University of Southampton Auditory Implant Service, a leader in auditory care.
- Benefits: Generous holiday allowance, flexible working, and a supportive environment.
- Other info: Inclusive workplace valuing diversity and offering excellent career growth opportunities.
- Why this job: Make a real difference in patients' lives with cutting-edge technology and holistic care.
- Qualifications: Experience in admin or customer support, strong communication, and teamwork skills.
The predicted salary is between 30000 - 40000 £ per year.
USAIS – Upgrade Pathway Coordinator
Join the University of Southampton Auditory Implant Service (USAIS) as an Upgrade Pathway Coordinator and make a meaningful impact on the lives of cochlear implant and auditory implant patients.
We provide vital services for severely and profoundly deaf individuals across the south of England and the Channel Islands.
USAIS is a nationally recognised centre of excellence, providing specialist assessment, surgical intervention, and lifelong support for individuals with auditory implants.
Our team is passionate about enhancing quality of life through cutting-edge technology and holistic care.
About The Role
- Location: University of Southampton Highfield Campus, Building 19
- Working hours: Monday to Friday 9am-5pm
- Job Purpose
- To work with the Clinic Operational and Assistant Manager, Team Leaders and clinical staff, to ensure effective management of USAIS patients through the Cochlear Implant (CI) & Bone Conduction Hearing Implant (BCHI) Upgrade Pathway.
What You Will Do
- Manage and coordinate the purchase of newly implanted CI & BCHI patients' processor technology.
- Ensure every 5 years patients progress through the upgrade pathway to replace their processor equipment with the latest technology.
- Liaise with Clinical Team Leaders to manage and prioritise a high-volume caseload of upgrade patients, ensuring appropriate sequencing in line with clinical requirements, patient readiness, equipment availability, and service capacity.
- Ensure accurate and timely ordering of equipment through NHS Supply Chain (NHSSC), to align with patient upgrade due dates, monitor and track order status & delivery dates.
- Goods receipt, unpack and prepare the processor kit and accessories for the patient appointment.
- What You Will Bring
- Relevant work experience within an administrative or customer support role, preferably in a healthcare setting or clinical environment – including NHSSC and Patient Administration System (PAS).
- Strong communication skills, with a proven ability to prioritise and manage a busy workload.
- Excellent attention to detail, record keeping skills and maintenance of confidentiality for all data & patient information.
- Strong teamwork skills and the ability to build positive working relationships.
- Ability to thrive and support colleagues in a busy, noisy working environment.
- Special Requirements
- Maintenance of confidentiality in information and data management is mandatory & the ability to cross-check data from multiple sources, with excellent attention to detail and accuracy.
- Working At Uo S
- We value equality, diversity, and inclusion, ensuring a supportive and inclusive environment.
- Enjoy a generous holiday allowance and additional university closure days.
- We support flexible working arrangements.
- Application and Contact Information
- Informal enquiries: Contact Cath Grimer or
We are committed to equality, diversity and inclusion and welcome applicants who support our mission of inclusivity.
This role does not qualify for Skilled Worker Visa sponsorship. To explore alternative UK visa options, see gov. uk.
Apply by 11.59 pm UK time on the closing date. For assistance contact Recruitment on +44(0) or quoting the job number.
- Further Details
- Job Description and Person Specification.
- An standard DBS check is required for this role.
- #J-18808-Ljbffr
Upgrade Pathway Coordinator in Southampton employer: Cyber Security Academy Southampton
As a part-time Cochlear Implant Rehabilitation Specialist at the University of Southampton Auditory Implant Service, you will be joining a supportive and innovative team dedicated to enhancing the lives of cochlear implant users. The role offers flexible working hours, a comprehensive benefits package including a pension scheme, and ample opportunities for professional growth within a collaborative work culture that values your contributions and expertise.
Contact Details:
Cyber Security Academy Southampton Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Upgrade Pathway Coordinator in Southampton
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We think you need these skills to ace Upgrade Pathway Coordinator in Southampton
Some tips for your application 🫡
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In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
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