At a Glance
- Tasks: Coordinate patient referrals and manage appointments for cochlear implant services.
- Company: Join the University of Southampton's dedicated Auditory Implant Service team.
- Benefits: Generous holiday allowance, flexible working, and a supportive environment.
- Other info: Work in a dynamic team with a focus on equality and inclusion.
- Why this job: Make a real difference in the lives of deaf individuals while developing your skills.
- Qualifications: Experience in admin or customer support, strong communication, and teamwork skills.
The predicted salary is between 24000 - 30000 £ per year.
Join the University of Southampton Auditory Implant Service (USAIS) as a Referrals Coordinator and make a meaningful impact on the lives of cochlear implant and auditory implant patients.
We provide vital services for severely and profoundly deaf individuals across the south of England and the Channel Islands.
- Location
- University of Southampton Highfield Campus, Building 19
- Working hours: Monday to Friday 9am-5pm
- Job Purpose
To work with the Clinic Operational and Assistant Manager, Team Leaders and clinical staff, to ensure effective management of the University of Southampton Auditory Implant Service (USAIS) patients through the Cochlear Implant (CI) and Bone Conduction Hearing Implant (BCHI) Referral and Assessment pathway.
Responsibilities
- Act as a centralised point of contact for patients; triage, coordinate, and provide accurate and timely processing of patient and clinical correspondence.
- Manage complex appointment scheduling, maintain accurate patient records and monitor Referral to Treatment (RTT) times through the patient assessment pathway.
- Liaise with local Allied Health Professionals, ENT services, hospital staff and clinical radiology staff regarding patient referrals, appointments, admissions, assessments, scans and image reports.
Qualifications
- Relevant work experience within an administrative or customer support role, preferably in a healthcare setting or clinical environment – including experience using a Patient Administration System (PAS) or equivalent.
- Strong communication skills, with a proven ability to prioritise and manage a busy workload.
- Excellent attention to detail, record keeping skills and maintenance of confidentiality for all data and patient information.
- Strong teamwork skills and the ability to build positive working relationships.
- Ability to thrive and support colleagues in a busy and interactive environment in a dedicated team.
- Special Requirements
- The maintenance of confidentiality in information and data management is mandatory, as is the ability to cross‑check data from multiple sources, with excellent attention to detail and accuracy.
- A DBS check at Standard level is required for this role; this will be carried out by the University.
Benefits
- We value equality, diversity, and inclusion, ensuring a supportive and inclusive environment.
- Enjoy a generous holiday allowance and additional University closure days.
- We support flexible working arrangements.
- Contact Louisa Bignell – or
We are committed to equality, diversity and inclusion and welcome applicants who support our mission of inclusivity.
This role does not qualify for Skilled Worker Visa sponsorship. To explore alternative UK visa options, see gov. uk.
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Referral Pathway Coordinator in Southampton employer: Cyber Security Academy Southampton
As a part-time Cochlear Implant Rehabilitation Specialist at the University of Southampton Auditory Implant Service, you will be joining a supportive and innovative team dedicated to enhancing the lives of cochlear implant users. The role offers flexible working hours, a comprehensive benefits package including a pension scheme, and ample opportunities for professional growth within a collaborative work culture that values your contributions and expertise.
Contact Details:
Cyber Security Academy Southampton Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Referral Pathway Coordinator in Southampton
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We think you need these skills to ace Referral Pathway Coordinator in Southampton
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Cyber Security Academy Southampton.
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Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Cyber Security Academy Southampton. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Cyber Security Academy Southampton
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
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Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
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As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Cyber Security Academy Southampton’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
