At a Glance
- Tasks: Assist customers and support events in a vibrant library setting.
- Company: University of Southampton, known for its welcoming and professional environment.
- Benefits: Flexible hours, pro rata salary, and opportunities to develop digital skills.
- Other info: Perfect for students seeking part-time work with flexible schedules.
- Why this job: Join a dynamic team and enhance your customer service experience while studying.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 24000 - 30000 £ per year.
The University of Southampton Library Service is seeking a Customer Services Assistant to help deliver high-quality service across four sites.
You will work with students, staff and the public in a busy, welcoming library environment while developing strong digital and interpersonal skills.
You’ll join a professional team, carry out varied administrative tasks, and support events and user queries.
This part-time role offers pro rata salary and flexible working across sites.
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Library Customer Services Advisor - Part-Time & Flexible in Southampton employer: Cyber Security Academy Southampton
As a part-time Cochlear Implant Rehabilitation Specialist at the University of Southampton Auditory Implant Service, you will be joining a supportive and innovative team dedicated to enhancing the lives of cochlear implant users. The role offers flexible working hours, a comprehensive benefits package including a pension scheme, and ample opportunities for professional growth within a collaborative work culture that values your contributions and expertise.
Contact Details:
Cyber Security Academy Southampton Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Library Customer Services Advisor - Part-Time & Flexible in Southampton
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Cyber Security Academy Southampton and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Cyber Security Academy Southampton and let us see your personality shine through!
We think you need these skills to ace Library Customer Services Advisor - Part-Time & Flexible in Southampton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Cyber Security Academy Southampton.
Get Familiar with Our Brand:Before applying, take some time to learn about Cyber Security Academy Southampton and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Cyber Security Academy Southampton
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Cyber Security Academy Southampton.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Cyber Security Academy Southampton will surely appreciate.
