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- Tasks: Support students by managing casework processes and resolving queries effectively.
- Company: Join a supportive university team focused on enhancing student experiences.
- Benefits: Gain valuable experience, develop skills, and contribute to meaningful projects.
- Other info: Flexible work environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in students' lives while working in a collaborative environment.
- Qualifications: Experience in admin roles and proficiency in Microsoft Office required.
The predicted salary is between 24000 - 28000 £ per year.
Are you an organised, detail‑oriented team player who is passionate about delivering excellent service and contributing to an outstanding student experience? We are seeking a proactive and motivated Administrative Officer to join our Student Casework Team. This is an exciting opportunity to play a key role in ensuring the smooth and efficient operation of key student casework processes, including Academic Appeals, Student Complaints, Student Discipline, and Fitness to Practise.
The Role
As an Administrative Officer, you will contribute to the delivery of high‑quality administrative services across our casework functions. Working with minimal supervision, you will manage your individual workload, plan and prioritise activities and ensure that casework is progressed effectively. You will apply a strong working knowledge of relevant policies and procedures, using your judgement to resolve queries where possible and escalating issues appropriately. A typical day could include helping with enquiries from students and staff, preparing documentation for investigations, updating systems, analysing data to help underpin improvements and collaborating with colleagues across Student Administration and Academic Affairs.
Required Skills And Experience
You will bring practical experience in administrative or secretarial roles with relevant vocational training or qualifications at Level 2 or 3 of the Regulated Qualifications Framework. You’ll be confident using Microsoft Office and web‑based IT systems, with the ability to handle sensitive information confidentially and in line with policy requirements. We are looking for someone who thrives in a collaborative environment and communicates clearly and professionally with a range of stakeholders including vulnerable or challenging service users. You will be comfortable working under pressure, demonstrate patience and resilience, and have a strong commitment to accuracy, consistency, and excellent customer service. Your ability to organise your workload, adapt to changing priorities, and maintain attention to detail will be essential. You will also be flexible in managing your time, including avoiding peak leave periods for the team.
What We Offer
Joining the Student Casework Team means becoming part of a supportive, people‑centred environment that values continuous improvement and innovation. You will have opportunities to develop your knowledge of University policies and systems, contribute to cross‑functional projects, and help shape processes that directly enhance the student experience. We are committed to equality, diversity and inclusion and welcome applicants who support our mission of inclusivity.
Administrative Officer Student Casework in London employer: Cyber Security Academy Southampton
Contact Detail:
Cyber Security Academy Southampton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrative Officer Student Casework in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees in the Student Casework Team. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to administrative roles. Think about how your experience aligns with the job description and be ready to share specific examples of your organisational skills and customer service.
✨Tip Number 3
Show off your tech skills! Familiarise yourself with Microsoft Office and any web-based systems mentioned in the job description. Being able to demonstrate your proficiency can set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Administrative Officer Student Casework in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in administrative roles. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Skills: Don’t forget to mention your proficiency with Microsoft Office and any web-based IT systems. We want to see how you can handle sensitive information and maintain confidentiality, so give us examples!
Demonstrate Your Team Spirit: Since we value collaboration, share experiences where you've worked well in a team. Highlight your communication skills and how you've dealt with challenging situations to show you're a great fit for our Student Casework Team.
Keep It Professional Yet Personal: While we love professionalism, don’t be afraid to let your personality shine through. A friendly tone can make your application stand out, so feel free to express your passion for delivering excellent service!
How to prepare for a job interview at Cyber Security Academy Southampton
✨Know Your Stuff
Make sure you’re familiar with the key processes mentioned in the job description, like Academic Appeals and Student Complaints. Brush up on relevant policies and procedures so you can confidently discuss how you would handle various scenarios during the interview.
✨Showcase Your Organisational Skills
Prepare examples that highlight your ability to manage workloads and prioritise tasks effectively. Think of times when you’ve successfully juggled multiple responsibilities or adapted to changing priorities, as this will demonstrate your fit for the role.
✨Communicate Clearly
Practice articulating your thoughts clearly and professionally. Since the role involves interacting with a range of stakeholders, being able to convey information succinctly and empathetically is crucial. Consider doing mock interviews with friends to refine your communication style.
✨Demonstrate Your Customer Service Mindset
Be ready to discuss your approach to providing excellent service, especially when dealing with challenging situations. Share specific examples where you’ve gone above and beyond to support others, as this aligns perfectly with the team’s commitment to enhancing the student experience.