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- Tasks: Provide tech support and troubleshoot devices for students and staff across campuses.
- Company: Join the University of Southampton, a leading research institution with a vibrant community.
- Benefits: Enjoy flexible working, generous holidays, and a supportive work-life balance.
- Why this job: Make a real impact in education and research while growing your IT skills.
- Qualifications: A passion for technology, strong problem-solving skills, and excellent communication are essential.
- Other info: Diversity is valued; all backgrounds are encouraged to apply.
The predicted salary is between 28800 - 43200 £ per year.
Are you a tech-savvy problem solver who genuinely enjoys helping others? If you\’re passionate about technology and love using it to make a difference, this could be the perfect role for you.
Join our growing Tech Hub team at the University of Southampton, where we’re proud to support a diverse community of over 25,000 staff and students. As we expand our services to new campuses, it\’s an exciting time to come on board.
Whether you’re at the start of your IT career or looking to build on your experience, we value enthusiasm and a willingness to learn just as much as existing skills.
About The Role
In this hands-on, customer-facing role, you\’ll provide in-person support across our campuses, helping maintain and troubleshoot over 13,000 University-managed devices, including Windows, Mac, and Linux systems.
You’ll also assist students with their own devices, making each day varied, challenging, and rewarding.
This is a meaningful role where your work directly supports teaching, learning, and world-class research that has a global impact.
What You’ll Do
- Provide clear advice and guidance to help people use technology confidently and effectively
- Deliver face-to-face and remote support for staff and students across a wide range of technology needs
- Support systems such as Active Directory, Office365, Exchange, and a wide variety of applications and services
- Take ownership of support incidents, using your troubleshooting skills to see them through to resolution
What You’ll Bring
- A genuine interest in technology and how it works
- A logical, methodical approach to problem solving
- The ability to stay calm and focused under pressure
- Strong communication skills — written and verbal
- Excellent customer service and a friendly, approachable manner
- Enthusiasm to keep learning and improving
Why join us?
The University of Southampton is a research-driven institution, home to some of the world’s leading minds, expanding our knowledge and passing it on to future generations. iSolutions is the University’s IT support service whose 230+ staff support the delivery of the University’s research and education activities as well as the usual business operations. We would love you to join us and help change the world for the better.
The University of Southampton promotes a healthy work life balance with generous holiday allowance (20+ days), defined benefit pension, flexi-time and flexible working, generous parental leave and childcare provision. For more information on our benefits, please visit our human resources pages.
“As the manager of the team you will be working for, I would like to personally encourage your application no matter your gender identity, cultural background or disability.” Jake Dovey (Incident Response Team Manager)
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Further Details
- Job Description and Person Specification
Apply by 11.59 pm GMT on the closing date. For assistance contact Recruitment on +44(0)2380 592750 or recruitment@soton.ac.uk quoting the job number.
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IT Support Technician employer: Cyber Security Academy Southampton
Contact Detail:
Cyber Security Academy Southampton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Active Directory, Office365, and various operating systems. Having hands-on experience or knowledge about these systems will help you stand out during interviews.
✨Tip Number 2
Practice your communication skills by explaining technical concepts to non-technical friends or family members. This will prepare you for the customer-facing aspect of the role, where clear guidance is essential.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of past experiences where you've successfully resolved technical issues. Be ready to discuss these scenarios in detail during your interview.
✨Tip Number 4
Research the University of Southampton and its IT support services. Understanding their mission and values will allow you to tailor your responses and demonstrate your enthusiasm for joining their team.
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the IT Support Technician position. Tailor your application to highlight how your skills and experiences align with what the University of Southampton is looking for.
Highlight Relevant Skills: Emphasise your technical skills, especially in troubleshooting and supporting various operating systems like Windows, Mac, and Linux. Mention any experience you have with Active Directory, Office365, or similar technologies, as these are crucial for the role.
Showcase Customer Service Experience: Since this role involves direct interaction with staff and students, include examples of your customer service experience. Highlight your communication skills and ability to remain calm under pressure, as these are essential for providing effective support.
Craft a Strong Cover Letter: Write a compelling cover letter that expresses your enthusiasm for technology and your desire to help others. Use this opportunity to convey your passion for learning and how you can contribute to the Tech Hub team at the University of Southampton.
How to prepare for a job interview at Cyber Security Academy Southampton
✨Show Your Passion for Technology
Make sure to express your genuine interest in technology during the interview. Share examples of how you've used tech to solve problems or help others, as this aligns perfectly with the role's focus on supporting staff and students.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific instances where you've successfully troubleshot technical issues. Highlight your logical approach and how you remained calm under pressure, as these are key traits the employer is looking for.
✨Emphasise Communication Skills
Since this role involves face-to-face support, it's crucial to showcase your strong communication skills. Practice explaining complex technical concepts in simple terms, and be ready to demonstrate your friendly and approachable manner.
✨Ask Insightful Questions
At the end of the interview, don't hesitate to ask questions about the team, the technologies you'll be working with, or the challenges they face. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
