Administrative Officer in Southampton

Join the University of Southampton Auditory Implant Service (USAIS) as an Administrative Officer and make a meaningful impact on the lives of cochlear implant and auditory implant patients. We provide vital services for severely and profoundly deaf individuals across the south of England and the Channel Islands.

Job Purpose

To work with the Clinic Operational and Assistant Manager, administrative, clinical staff, colleagues & partners to ensure effective management of University of Southampton Auditory Implant Service (USAIS) patients through the appropriate clinical pathway.

What You Will Do

• Perform a range of administrative, customer service and/or support activities, including occasional patient facing reception cover.
• Be deployed flexibly to maintain service continuity and apply an in-depth knowledge of a range of specialised, established systems, processes, and equipment to effectively complete tasks related to the patient pathway.
• Progress and resolve a range of enquiries of varying complexity from patients, carers and hospitals and other USAIS stakeholders – including the use of a specialised Patient Administration System & NHS Supply Chain.
• Manipulate, analyse and/or evaluate standard information or data and work collaboratively and communicate effectively with the multi-disciplinary team.

What You Will Bring

• Relevant work experience within an administrative or customer support role, preferably in a healthcare setting or clinical environment.
• Excellent communication skills, with a proven ability to prioritise and manage a busy workload.
• Excellent attention to detail, record keeping skills and maintenance of confidentiality for all data & patient information.
• Strong teamwork skills and the ability to build positive working relationships.
• Ability to thrive and support colleagues in a busy, noisy working environment.

Special Requirements

• Excellent communication skills are essential along with strong multitasking & prioritisation skills.
• The maintenance of confidentiality in information and data management is mandatory & ability to cross‑check data from multiple sources, with excellent attention to detail and accuracy.
• A DBS check at Standard level is required for this role; this will be carried out by the University.

Working At UoS

• We value equality, diversity, and inclusion, ensuring a supportive and inclusive environment.
• Enjoy a generous holiday allowance and additional university closure days.
• We support flexible working arrangements.
• Location: University of Southampton Highfield Campus, Building 19.
• Working hours: Monday to Friday 9am‑5pm.