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For Companies At a Glance
- Tasks: Lead client relationships and drive revenue growth through strategic insights and support.
- Company: Global leader in cross-border eCommerce with a focus on innovation.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Flexible hours required to support global clients.
- Why this job: Join a dynamic team and make a real impact on global brands' success.
- Qualifications: 3+ years in Account Management or Customer Success, preferably in B2B software.
The predicted salary is between 60000 - 80000 £ per year.
Location: London (3 days in, 2 days out)
About the Company
Our client is a global leader in cross-border eCommerce, helping hundreds of leading brands and retailers expand internationally with end-to-end, data-driven technology. Their platform powers seamless global growth, simplifying everything from localisation and logistics to payments and compliance for names recognised across luxury, fashion, and retail.
The Opportunity
We are looking for a Senior Enterprise Customer Success Manager who will partner with our client and ensure the long-term success of their clients in the UK. The Enterprise Customer Success Manager will be responsible for developing long-term relationships with their portfolio of assigned clients, connecting with key business executives and driving revenue by growing our existing business. They will also provide clients with strategic insights based on their performances and market trends and liaise between clients and cross-functional internal teams to ensure the timely and successful delivery according to clients' needs. This is a hybrid position with 3 days in the office and 2 days remote.
Key Responsibilities
- Operate as the lead point of contact for all clients, liaising with the relevant teams to ensure a quick and swift process.
- Develop a trusted advisor relationship with key accounts, mainly with C-levels.
- Generate revenue through up-selling and cross-selling existing accounts.
- Proactively identify expansion opportunities in addition to any red flags.
- Prepare periodic performance reports and QBRs covering and analysing clients' KPIs.
- Support clients' strategic, marketing and operational decisions based on internal knowledge, data analysis and best practices.
- Build and maintain strong and long-lasting client relationships.
About You
- At least 3+ years experience in an Account Management or Customer Success Manager role.
- Prior B2B experience in a software, logistics or SaaS company preferred.
- Proven ability to manage multiple projects at a time.
- Experience in generating revenue by expanding on an existing book-of-business.
- Experience in delivering client-focused solutions based on customer needs.
- Strong analytical skills with the ability to present data and trends to internal and external clients.
- Excellent verbal and written English communication skills.
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-levels.
- Excellent listening, negotiation and presentation skills.
- BA/BS degree or equivalent preferable.
With our merchants being located globally, flexibility is required and we may need you to work out of office hours when necessary.
Why Apply
Join a global tech leader where enablement drives real commercial growth. You'll have creative ownership, global visibility, and the chance to work at the intersection of sales strategy, enablement, and insight with world-class brands as your internal customers.
Senior Enterprise Customer Success Manager in London employer: Cyber Search
Contact Detail:
Cyber Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Enterprise Customer Success Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, and think about how your experience aligns with their needs. Practise common interview questions and come up with examples that showcase your skills in customer success and account management.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in making you memorable. Mention something specific from your conversation to show you were engaged and are genuinely interested in the role.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Senior Enterprise Customer Success Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Enterprise Customer Success Manager. Highlight your experience in account management and any relevant B2B roles, especially in software or SaaS. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how you can drive revenue growth for our clients. Be sure to mention specific examples from your past experiences that demonstrate your ability to build strong client relationships.
Showcase Your Analytical Skills: Since this role involves analysing client performance and market trends, make sure to highlight your analytical skills in your application. Share examples of how you've used data to inform decisions or strategies in previous roles. We love numbers and insights!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows us you're keen on joining our team at StudySmarter!
How to prepare for a job interview at Cyber Search
✨Know Your Client Inside Out
Before the interview, dive deep into understanding the company’s clients and their needs. Familiarise yourself with their key accounts, especially those at the C-level. This will help you demonstrate your ability to build trusted relationships and show that you’re ready to be their go-to advisor.
✨Showcase Your Analytical Skills
Prepare to discuss how you've used data analysis in previous roles to drive client success. Bring examples of performance reports or insights you've provided that led to strategic decisions. This will highlight your ability to present data effectively and support clients' operational choices.
✨Demonstrate Revenue Growth Strategies
Be ready to talk about specific instances where you've successfully upsold or cross-sold to existing clients. Share your strategies for identifying expansion opportunities and any red flags you've managed in the past. This will showcase your proactive approach to driving revenue.
✨Practice Your Communication Skills
Since this role involves liaising with various teams and presenting to C-level executives, practice articulating your thoughts clearly and confidently. Consider mock interviews or rehearsing common questions to ensure you can communicate your ideas effectively during the actual interview.