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- Tasks: Manage client relationships and drive growth for mid-market eCommerce accounts.
- Company: Global leader in cross-border eCommerce with a dynamic team.
- Benefits: Competitive salary, hybrid work model, and strong career progression.
- Other info: Exciting opportunity to influence international markets and enhance client experiences.
- Why this job: Join a fast-growing company and work with iconic global brands.
- Qualifications: 1-3 years in Customer Success, fluent in German and English.
The predicted salary is between 45000 - 45000 £ per year.
Location: London (Hybrid 3 days office / 2 remote)
Salary: Up to £45,000 basic | £60,000 OTE (including RSUs)
About the Company
Our client is a global leader in cross-border eCommerce, partnering with some of the world's most recognisable retail brands to help them sell directly to consumers across international markets. Their technology powers growth for hundreds of global names from luxury fashion houses to household retail icons, making global shopping local.
The Opportunity
We're searching for a German-speaking Mid-Market Customer Success Manager to join their London team. You'll be the key point of contact for a portfolio of mid-market clients, helping them expand their international eCommerce operations, increase revenue, and create exceptional customer experiences. This role suits someone commercially minded, data-driven, and fluent in German - ideally with experience in SaaS, tech, or logistics solutions. You'll combine account management, client strategy, and performance insight to drive retention and growth.
Key Responsibilities
- Act as the main contact for your client portfolio, coordinating internally to deliver on business objectives.
- Build and nurture strong relationships with client stakeholders, including senior and C-level contacts.
- Identify opportunities to upsell and cross-sell, expanding existing accounts.
- Analyse client performance data and deliver strategic insights through regular reviews and reports.
- Prepare and present QBRs, sharing actionable insights and recommendations.
- Collaborate with internal teams to ensure timely and effective service delivery.
- Anticipate client needs, identify potential risks, and maintain consistently high satisfaction levels.
About You
- 1-3 years experience in Customer Success or Account Management ideally within SaaS, eCommerce, or logistics.
- Native or fluent German speaker with excellent English communication skills.
- Proven track record in growing existing client accounts and delivering commercial outcomes.
- Analytical mindset - comfortable interpreting data and presenting insights clearly.
- Confident presenting to and influencing senior stakeholders.
- Organised, proactive, and skilled at managing multiple projects.
- Degree-qualified (or equivalent experience).
Why Apply
This is a fantastic opportunity to join a fast-growing, publicly listed global business at the forefront of cross-border eCommerce. You'll work with internationally recognised brands, gain exposure to global markets, and be rewarded with strong progression potential.
Please note: Visa sponsorship is not available for this role.
Mid-Market Customer Success Manager (German Speaking) in London employer: Cyber Search
Contact Detail:
Cyber Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mid-Market Customer Success Manager (German Speaking) in London
✨Tip Number 1
Network like a pro! Reach out to connections in the industry, attend relevant events, and don’t be shy about introducing yourself. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We recommend practising common interview questions and tailoring your answers to highlight your experience in Customer Success. Show them you’re the perfect fit for their team!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. We suggest mentioning something specific from your conversation to show you were engaged and genuinely interested.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing familiar names pop up in our system, so make sure you take that step!
We think you need these skills to ace Mid-Market Customer Success Manager (German Speaking) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your experience in Customer Success or Account Management, especially in SaaS or eCommerce, to show us you're the right fit.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background makes you the perfect candidate. Don't forget to mention your fluency in German!
Showcase Your Analytical Skills: Since the role involves analysing client performance data, make sure to include examples of how you've used data to drive decisions in your previous roles. We love seeing those analytical skills in action!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Cyber Search
✨Know Your Client Portfolio
Before the interview, research the types of mid-market clients the company works with. Understand their needs and challenges in the eCommerce space. This will help you demonstrate your knowledge and show how you can add value to their client relationships.
✨Showcase Your Analytical Skills
Prepare to discuss specific examples where you've used data to drive decisions or improve client outcomes. Be ready to explain how you analyse performance metrics and turn insights into actionable strategies, as this is crucial for the role.
✨Practice Your Presentation Skills
Since you'll be presenting QBRs and insights to senior stakeholders, practice articulating your thoughts clearly and confidently. Consider doing mock presentations with a friend or in front of a mirror to refine your delivery and ensure you come across as professional and persuasive.
✨Be Proactive and Solution-Oriented
During the interview, highlight your proactive approach to anticipating client needs and identifying potential risks. Share examples of how you've successfully managed multiple projects and maintained high satisfaction levels, showcasing your organisational skills and ability to think ahead.