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For Companies At a Glance
- Tasks: Support global retail clients with onboarding and technical implementation of our e-commerce platform.
- Company: Join a Nasdaq-listed leader in cross-border e-commerce, working with top global brands.
- Benefits: Competitive salary up to £70,000 plus bonuses and RSUs, with hybrid work setup.
- Other info: Diverse and inclusive workplace with opportunities for growth and development.
- Why this job: Make a real impact by helping brands scale their international digital commerce operations.
- Qualifications: 3+ years in a client-facing technical role; strong understanding of APIs and system integrations.
The predicted salary is between 70000 - 70000 £ per year.
Salary: up to £70,000 (£90k-£100k OTE (Base + Bonus + RSUs)
Work Setup: Hybrid (3 days in-office)
Location: Central London (Farringdon)
About the Company
Our client is a Nasdaq-listed software company and the global leader in direct-to-consumer cross-border e-commerce enablement. Since launching in 2013, they have grown rapidly and now support hundreds of global brands including Hugo Boss, Marc Jacobs, Etam, M&S, Versace, and others in scaling their international digital commerce operations. With offices across multiple continents, their platform powers global growth through localization, compliance, logistics, payments, and more.
The Opportunity
As a Post-Sales Solutions Engineer, you will play a key role in delivering a seamless onboarding experience for global retail clients. You will work closely with customers, integration teams, and internal stakeholders to ensure technical alignment and successful deployment of the platform. This is a client-facing, delivery-focused role that involves guiding customers through onboarding and configuration, answering technical questions, and supporting their integration with third-party systems such as eCommerce platforms, ERPs, and logistics providers. You will not be writing code, but you must have a strong understanding of APIs, webhooks, and system architecture to succeed in this position.
Responsibilities
- Support new clients post-contract through onboarding, configuration, and technical implementation
- Serve as the technical point of contact for customers during post-sales engagement
- Provide best practice guidance on integration, API usage, and platform configuration
- Work closely with Product, Engineering, and Customer Success teams to resolve issues and improve integration efficiency
- Translate customer requirements into actionable technical tasks and ensure alignment with platform capabilities
- Help triage and troubleshoot technical issues in partnership with support and development teams
- Document integration use cases, customer feedback, and support trends to inform product improvements
Requirements
- 3+ years in a technical, client-facing role within a SaaS or software environment (e.g., Solutions Engineering, Technical Onboarding, Implementation)
- Strong understanding of APIs, data flows, and system integrations
- Experience working with external clients in a post-sales or delivery capacity
- Ability to communicate technical concepts clearly to both technical and non-technical audiences
- Comfortable managing multiple client projects simultaneously
- Bachelors or Masters degree in Computer Science or related technical field preferred
Nice to Have
- Experience with eCommerce platforms (e.g., Shopify, Magento, Salesforce Commerce Cloud)
- Familiarity with payment gateways, logistics platforms, or ERP integrations
- Fluency in French or additional languages is a plus
Additional Information
Candidates must have existing right to work in the UK, as visa sponsorship is not available. The company values diversity and is proud to be an equal opportunity employer.
Solutions Engineer- Post sales in Exeter employer: Cyber Search
Contact Detail:
Cyber Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Solutions Engineer- Post sales in Exeter
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant meetups, and engage with professionals on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to post-sales solutions engineering. We recommend doing mock interviews with friends or using online platforms to get comfortable with articulating your experience and technical knowledge.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, be ready to discuss how you've tackled challenges in previous roles. We want to see how you think on your feet and how you can bring value to our clients’ onboarding experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Solutions Engineer- Post sales in Exeter
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of a Post-Sales Solutions Engineer. Highlight your experience with APIs, system integrations, and any client-facing roles you've had. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background makes you a perfect fit. Don't forget to mention any relevant experience with eCommerce platforms or technical onboarding.
Showcase Your Communication Skills: Since this role involves working closely with clients, it's crucial to demonstrate your ability to communicate technical concepts clearly. In your application, give examples of how you've successfully explained complex ideas to non-technical audiences.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in directly from our site!
How to prepare for a job interview at Cyber Search
✨Know Your Tech Inside Out
Make sure you brush up on your understanding of APIs, webhooks, and system architecture. Since this role is all about guiding clients through technical implementations, being able to explain these concepts clearly will show that you're the right fit.
✨Research the Company and Its Clients
Familiarise yourself with the company’s platform and its key clients like Hugo Boss and Versace. Understanding their needs and how the platform supports them will help you demonstrate your enthusiasm and knowledge during the interview.
✨Prepare for Client-Facing Scenarios
Think of examples from your past experience where you've successfully managed client relationships or resolved technical issues. Be ready to discuss how you would handle onboarding and configuration challenges in a post-sales environment.
✨Practice Clear Communication
Since you'll be translating technical jargon for non-technical audiences, practice explaining complex concepts in simple terms. This will not only help you in the interview but also in your future role as a Solutions Engineer.