At a Glance
- Tasks: Build strong client relationships and drive revenue growth through strategic insights.
- Company: Global leader in cross-border eCommerce with a focus on innovation.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Flexible working hours may be required to support global clients.
- Why this job: Join a dynamic team and make a real impact in the tech industry.
- Qualifications: 3+ years in Account Management or Customer Success, strong analytical and communication skills.
The predicted salary is between 43200 - 72000 € per year.
Location: London (3 days in, 2 days out)
About the Company
Our client is a global leader in cross-border eCommerce, helping hundreds of leading brands and retailers expand internationally with end-to-end, data-driven technology. Their platform powers seamless global growth simplifying everything from localisation and logistics to payments and compliance for names recognised across luxury, fashion, and retail.
The Opportunity
We are looking for a Senior Enterprise Customer Success Manager who will partner with our client and ensure the long-term success of their clients in the UK. The Enterprise Customer Success Manager will be responsible for developing long-term relationships with their portfolio of assigned clients, connecting with key business executives and driving revenue by growing our existing business. They will also provide clients with strategic insights based on their performances and market trends and liaise between clients and cross-functional internal teams to ensure the timely and successful delivery according to clients' needs. This is a hybrid position with 3 days in the office and 2 days remote.
Key Responsibilities
- Operate as the lead point of contact for all clients, liaising with the relevant teams to ensure a quick and swift process.
- Develop a trusted advisor relationship with key accounts, mainly with C-levels.
- Generate revenue through up-selling and cross-selling existing accounts.
- Proactively identify expansion opportunities in addition to any red flags.
- Prepare periodic performance reports and QBRs covering and analysing clients' KPIs.
- Support clients' strategic, marketing and operational decisions based on internal knowledge, data analysis and best practices.
- Build and maintain strong and long-lasting client relationships.
About You
- At least 3+ years experience in an Account Management or Customer Success Manager role.
- Prior B2B experience in a software, logistics or SaaS company preferred.
- Proven ability to manage multiple projects at a time.
- Experience in generating revenue by expanding on an existing book-of-business.
- Experience in delivering client-focused solutions based on customer needs.
- Strong analytical skills with the ability to present data and trends to internal and external clients.
- Excellent verbal and written English communication skills.
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-levels.
- Excellent listening, negotiation and presentation skills.
- BA/BS degree or equivalent preferable.
- With our merchants being located globally, flexibility is required and we may need you to work out of office hours when necessary.
Why Apply
Join a global tech leader where enablement drives real commercial growth. You'll have creative ownership, global visibility, and the chance to work at the intersection of sales strategy, enablement, and insight with world-class brands as your internal customers.
Senior Enterprise Customer Success Manager employer: Cyber Search Ltd
Join a dynamic and innovative global leader in cross-border eCommerce, where your role as a Senior Enterprise Customer Success Manager will empower you to build meaningful relationships with prestigious brands and retailers. Enjoy a hybrid work culture that promotes flexibility and collaboration, alongside opportunities for professional growth and development in a fast-paced environment. With a focus on enablement and strategic insights, you'll be part of a team that drives real commercial success while enjoying the benefits of working in vibrant London.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Enterprise Customer Success Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. The more connections you make, the better your chances of landing that Senior Enterprise Customer Success Manager role.
✨Tip Number 2
Prepare for those interviews! Research the company inside out, understand their platform, and be ready to discuss how you can help their clients succeed. Practice common interview questions and think about how your experience aligns with their needs.
✨Tip Number 3
Showcase your success stories! Be ready to share specific examples of how you've driven revenue or improved client relationships in your previous roles. Use data to back up your claims – numbers speak volumes!
✨Tip Number 4
Don’t forget to follow up! After an interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself top of mind and show your enthusiasm for the role.
We think you need these skills to ace Senior Enterprise Customer Success Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Senior Enterprise Customer Success Manager role. Highlight your B2B experience and any relevant achievements in account management or customer success.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this position. Share specific examples of how you've built relationships with C-level executives and driven revenue growth in previous roles.
Showcase Your Analytical Skills:Since the role involves preparing performance reports and analysing KPIs, be sure to mention any experience you have with data analysis. We want to see how you can turn insights into actionable strategies for clients.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with a global tech leader.
How to prepare for a job interview at Cyber Search Ltd
✨Know Your Client Inside Out
Before the interview, dive deep into understanding the company’s clients and their needs. Familiarise yourself with their key accounts and recent successes. This will help you demonstrate your ability to build trusted relationships and provide tailored solutions during the interview.
✨Showcase Your Analytical Skills
Prepare to discuss how you've used data analysis in previous roles to drive client success. Bring examples of performance reports or insights you've generated that led to strategic decisions. This will highlight your analytical prowess and ability to present data effectively.
✨Demonstrate Your Revenue Generation Experience
Be ready to share specific instances where you've successfully upsold or cross-sold to existing clients. Discuss the strategies you employed and the results achieved. This will showcase your capability to drive revenue growth, which is crucial for the role.
✨Practice Your Communication Skills
Since you'll be liaising with C-level executives, practice articulating your thoughts clearly and confidently. Prepare for potential questions about negotiation and presentation scenarios. Strong communication skills are essential, so make sure you convey your ideas effectively during the interview.
