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For Companies At a Glance
- Tasks: Manage client relationships and drive growth for mid-market eCommerce accounts.
- Company: Global leader in cross-border eCommerce with a dynamic team.
- Benefits: Competitive salary, hybrid work model, and strong career progression.
- Why this job: Join a fast-growing company and work with top global brands.
- Qualifications: 1-3 years in Customer Success, fluent in German and English.
- Other info: Exciting opportunity to influence international markets and enhance client experiences.
The predicted salary is between 36000 - 60000 £ per year.
Mid-Market Customer Success Manager (German-speaking)
Location: London (Hybrid 3 days office / 2 remote)
Salary: Up to £45,000 basic | £60,000 OTE (including RSUs)
About the Company
Our client is a global leader in cross-border eCommerce, partnering with some of the worlds most recognisable retail brands to help them sell directly to consumers across international markets. Their technology powers growth for hundreds of global names from luxury fashion houses to household retail icons making global shopping local.
The Opportunity
We\’re searching for a German-speaking Mid-Market Customer Success Manager to join their London team. You\’ll be the key point of contact for a portfolio of mid-market clients, helping them expand their international eCommerce operations, increase revenue, and create exceptional customer experiences.
This role suits someone commercially minded, data-driven, and fluent in German ideally with experience in SaaS, tech, or logistics solutions. You\’ll combine account management, client strategy, and performance insight to drive retention and growth.
Key Responsibilities
- Act as the main contact for your client portfolio, coordinating internally to deliver on business objectives.
- Build and nurture strong relationships with client stakeholders, including senior and C-level contacts.
- Identify opportunities to upsell and cross-sell, expanding existing accounts.
- Analyse client performance data and deliver strategic insights through regular reviews and reports.
- Prepare and present QBRs, sharing actionable insights and recommendations.
- Collaborate with internal teams to ensure timely and effective service delivery.
- Anticipate client needs, identify potential risks, and maintain consistently high satisfaction levels.
About You
- 1-3 years experience in Customer Success or Account Management ideally within SaaS, eCommerce, or logistics.
- Native or fluent German speaker with excellent English communication skills.
- Proven track record in growing existing client accounts and delivering commercial outcomes.
- Analytical mindset comfortable interpreting data and presenting insights clearly.
- Confident presenting to and influencing senior stakeholders.
- Organised, proactive, and skilled at managing multiple projects.
- Degree-qualified (or equivalent experience).
Why Apply
This is a fantastic opportunity to join a fast-growing, publicly listed global business at the forefront of cross-border eCommerce. You\’ll work with internationally recognised brands, gain exposure to global markets, and be rewarded with strong progression potential.
Please note: Visa sponsorship is not available for this role.
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Mid-Market Customer Success Manager (German Speaking) employer: Cyber Search Ltd
Contact Detail:
Cyber Search Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mid-Market Customer Success Manager (German Speaking)
✨Tip Number 1
Network like a pro! Reach out to people in the industry on LinkedIn, attend relevant events, and don’t be shy about asking for informational interviews. Building connections can open doors that you didn’t even know existed.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their products and services, and think about how your skills can help them succeed. This will show you’re genuinely interested and ready to contribute.
✨Tip Number 3
Practice your pitch! Be ready to explain your experience and how it relates to the role of a Mid-Market Customer Success Manager. Highlight your analytical mindset and ability to build relationships with clients – these are key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Mid-Market Customer Success Manager (German Speaking)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Mid-Market Customer Success Manager. Highlight your experience in customer success, account management, and any relevant SaaS or eCommerce background. We want to see how you can bring value to our team!
Show Off Your Language Skills: Since this role requires fluency in German, don’t forget to showcase your language skills prominently. Whether it’s in your CV or cover letter, let us know how you’ve used your German skills in a professional setting.
Be Data-Driven: We love numbers! If you have experience analysing client performance data or delivering insights, make sure to include specific examples. Show us how your analytical mindset has led to successful outcomes in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Cyber Search Ltd
✨Know Your Client Portfolio
Before the interview, research the types of clients you’ll be managing. Understand their industries, challenges, and how the company’s solutions can help them. This will show your potential employer that you’re proactive and ready to hit the ground running.
✨Brush Up on Your Data Skills
Since the role requires an analytical mindset, be prepared to discuss how you’ve used data to drive client success in the past. Bring examples of reports or insights you've presented, and be ready to explain how they influenced decision-making.
✨Practice Your Presentation Skills
You’ll need to present QBRs and insights to senior stakeholders, so practice articulating your thoughts clearly and confidently. Consider doing mock presentations with a friend or in front of a mirror to refine your delivery.
✨Showcase Your Relationship-Building Skills
Think of specific examples where you’ve built strong relationships with clients or stakeholders. Be ready to discuss how you’ve navigated challenges and maintained high satisfaction levels, as this is crucial for a Customer Success Manager.
