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- Tasks: Manage client relationships and drive growth for mid-market eCommerce accounts.
- Company: Global leader in cross-border eCommerce with a dynamic team.
- Benefits: Competitive salary, hybrid work model, and opportunities for career progression.
- Why this job: Join a fast-growing company and work with iconic global brands.
- Qualifications: 1-3 years in Customer Success, fluent in German and English.
- Other info: Exciting role with strong potential for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Location: London (Hybrid 3 days office / 2 remote)
Salary: Up to £45,000 basic | £60,000 OTE (including RSUs)
About the Company
Our client is a global leader in cross-border eCommerce, partnering with some of the world's most recognisable retail brands to help them sell directly to consumers across international markets. Their technology powers growth for hundreds of global names from luxury fashion houses to household retail icons making global shopping local.
The Opportunity
We are searching for a German-speaking Mid-Market Customer Success Manager to join their London team. You will be the key point of contact for a portfolio of mid-market clients, helping them expand their international eCommerce operations, increase revenue, and create exceptional customer experiences. This role suits someone commercially minded, data-driven, and fluent in German ideally with experience in SaaS, tech, or logistics solutions. You will combine account management, client strategy, and performance insight to drive retention and growth.
Key Responsibilities
- Act as the main contact for your client portfolio, coordinating internally to deliver on business objectives.
- Build and nurture strong relationships with client stakeholders, including senior and C-level contacts.
- Identify opportunities to upsell and cross-sell, expanding existing accounts.
- Analyse client performance data and deliver strategic insights through regular reviews and reports.
- Prepare and present QBRs, sharing actionable insights and recommendations.
- Collaborate with internal teams to ensure timely and effective service delivery.
- Anticipate client needs, identify potential risks, and maintain consistently high satisfaction levels.
About You
- 1-3 years experience in Customer Success or Account Management ideally within SaaS, eCommerce, or logistics.
- Native or fluent German speaker with excellent English communication skills.
- Proven track record in growing existing client accounts and delivering commercial outcomes.
- Analytical mindset comfortable interpreting data and presenting insights clearly.
- Confident presenting to and influencing senior stakeholders.
- Organised, proactive, and skilled at managing multiple projects.
- Degree-qualified (or equivalent experience).
Why Apply
This is a fantastic opportunity to join a fast-growing, publicly listed global business at the forefront of cross-border eCommerce. You will work with internationally recognised brands, gain exposure to global markets, and be rewarded with strong progression potential.
Please note: Visa sponsorship is not available for this role.
Mid-Market Customer Success Manager (German Speaking) in London employer: Cyber Search Ltd
Contact Detail:
Cyber Search Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mid-Market Customer Success Manager (German Speaking) in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn, attend relevant events, and don’t be shy about asking for informational interviews. The more connections you make, the better your chances of landing that dream job.
✨Tip Number 2
Prepare for interviews by researching the company inside out. Understand their products, culture, and recent news. This will not only impress your interviewers but also help you tailor your answers to show how you can add value to their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s time to shine in front of potential employers.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Plus, it shows your enthusiasm for the role and appreciation for the opportunity.
We think you need these skills to ace Mid-Market Customer Success Manager (German Speaking) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Mid-Market Customer Success Manager. Highlight your experience in customer success, account management, and any relevant SaaS or eCommerce knowledge. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your skills align with our needs. Don’t forget to mention your fluency in German and how it can benefit our clients.
Showcase Your Analytical Skills: Since this role involves analysing client performance data, make sure to include examples of how you've used data to drive decisions in past roles. We love seeing candidates who can turn numbers into actionable insights!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Cyber Search Ltd
✨Know Your Client Portfolio
Before the interview, research the types of mid-market clients the company works with. Understand their needs and challenges in the eCommerce space. This will help you demonstrate your knowledge and show how you can add value to their client relationships.
✨Showcase Your Analytical Skills
Be prepared to discuss how you've used data to drive decisions in previous roles. Bring examples of how you've analysed client performance and delivered insights that led to growth. This will highlight your analytical mindset, which is crucial for this role.
✨Practice Your Presentation Skills
Since you'll be presenting QBRs and strategic insights, practice articulating your thoughts clearly and confidently. You might even want to prepare a mock presentation based on hypothetical client data to showcase your ability to influence senior stakeholders.
✨Demonstrate Proactivity and Organisation
Think of examples where you've successfully managed multiple projects or anticipated client needs. Share these stories during the interview to illustrate your proactive approach and organisational skills, which are key for managing a diverse client portfolio.
