At a Glance
- Tasks: Lead the design and transition of IT services into operational support.
- Company: Sword, a leader in business technology solutions for Energy, Public, and Finance sectors.
- Benefits: Competitive salary, personalised career development, flexible working, and fantastic benefits package.
- Other info: Join a diverse and inclusive workplace that values your perspective and potential.
- Why this job: Make a real impact by driving transformational change in critical national infrastructure.
- Qualifications: Strong experience in IT Service Design and Transition, ideally in regulated sectors.
The predicted salary is between 60000 - 80000 £ per year.
Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving transformational change within our clients. We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data, and business applications. We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals. We are seeking an experienced IT Service Design & Transition Manager to lead the design, integration, and transition of new and changed services into operational support, on IT and OT environments and large‑scale programme delivery.
Responsibilities
- Develop and maintain service design packages, support models, SLAs/OLAs, and process maps for new or changed services.
- Drive the maturation of service management processes, ensuring they evolve in line with programme needs, governance requirements, and industry best practice.
- Ensure all service requirements—including security, resilience, monitoring, supportability, and regulatory obligations—are fully captured and embedded.
- Align designs with organisational architecture, technical roadmaps, and wider programme outcomes.
- Lead the full service transition lifecycle for major IT and OT programmes—covering planning, readiness assessments, testing, and acceptance into BAU.
- Ensure governance, risk management, and compliance obligations are met (e.g. cyber, regulatory, safety).
- Build strong relationships across a range of stakeholders working on the variety of programmes.
- Facilitate workshops, design reviews, acceptance gates, and decision‑making forums.
- Communicate complex service concepts in a clear and accessible manner, bringing people on the journey and securing buy‑in.
- Manage expectations across diverse stakeholder groups and resolve areas of conflict or ambiguity.
Qualifications
- Strong experience in IT Service Design and Service Transition, ideally within regulated, critical national infrastructure, utilities, or energy sectors.
- Proven capability delivering large‑scale programme transitions with complex stakeholder landscapes.
- Deep knowledge of ITIL v3/v4, including service design, service transition, and operational processes.
- Excellent stakeholder management, influencing, and communication skills.
- Experience leading people through change—able to bring teams on a journey and secure engagement across technical and non‑technical groups.
- Strong documentation and governance skills: service definitions, readiness plans, process maps, runbooks, etc.
- Ability to operate in highly structured environments with rigorous safety, cyber, and regulatory requirements.
- Able to work independently with minimal supervision, taking ownership of deliverables and driving transition activities through to completion.
Benefits
- Competitive Salary.
- Personalised Career Development: We create a development plan customised to your goals and aspirations, with a range of learning and development opportunities within a culture that encourages growth.
- Flexible working: Flexible work arrangements to support your work‑life balance.
- A Fantastic Benefits Package: This includes generous annual leave allowance, enhanced family friendly benefits, pension scheme, access to private health, well‑being, and insurance schemes, an employee assistance programme, discounted cash plan and more.
Equal Employment Opportunity Statement
At Sword we are dedicated to fostering a diverse and inclusive workplace and are proud to be an equal opportunities employer, ensuring that all applicants receive fair and equal consideration for employment, regardless of whether they meet every requirement. Your perspective and potential are important to us.
Service Transition Lead in Glasgow employer: Cyber Fraud Centre
Sword is an exceptional employer, offering a dynamic work culture that prioritises personal and professional growth. With a strong focus on flexible working arrangements and a comprehensive benefits package, employees are empowered to achieve a healthy work-life balance while contributing to impactful projects in the Energy, Public, and Finance sectors. The company fosters an inclusive environment where diverse perspectives are valued, ensuring that every team member can thrive and make a meaningful difference.
StudySmarter Expert Advice🤫
We think this is how you could land Service Transition Lead in Glasgow
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Understand their tech stack and be ready to discuss how your experience aligns with their needs. We want you to shine!
✨Tip Number 3
Practice your pitch! Be clear about your skills and how they relate to the role of Service Transition Lead. We need to hear your passion for solving business problems through technology.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Service Transition Lead in Glasgow
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in IT Service Design and Transition. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Stakeholder Skills:Since this role involves managing diverse stakeholders, share examples of how you've successfully navigated complex relationships in previous roles. We want to see your communication and influencing skills in action!
Highlight Your Governance Knowledge:Demonstrate your understanding of governance, risk management, and compliance. Mention any relevant frameworks or processes you've worked with, especially in regulated environments, as this is crucial for us.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Cyber Fraud Centre
✨Know Your Service Design Inside Out
Make sure you’re well-versed in ITIL v3/v4 principles, especially around service design and transition. Brush up on how these frameworks apply to the energy and utilities sectors, as this will show your understanding of the industry and its specific challenges.
✨Showcase Your Stakeholder Management Skills
Prepare examples that highlight your experience in managing diverse stakeholder groups. Think about times when you’ve successfully navigated conflicts or ambiguity, and be ready to discuss how you secured buy-in from both technical and non-technical teams.
✨Demonstrate Your Change Leadership
Be ready to talk about your approach to leading teams through change. Share specific instances where you’ve facilitated workshops or decision-making forums, and how you communicated complex concepts clearly to bring everyone along on the journey.
✨Prepare for Governance and Compliance Questions
Since the role involves meeting governance, risk management, and compliance obligations, brush up on relevant regulations and safety standards. Be prepared to discuss how you’ve ensured these requirements were met in past projects, showcasing your attention to detail and documentation skills.
