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For Companies At a Glance
- Tasks: Lead service delivery performance and ensure client satisfaction across cybersecurity projects.
- Company: Fast-growing UK cybersecurity specialist with a focus on innovation and collaboration.
- Benefits: Competitive salary, hybrid working model, comprehensive benefits, and career development opportunities.
- Why this job: Join a mission-driven team and make a real impact in the cybersecurity sector.
- Qualifications: 3+ years in operational delivery, strong communication skills, and ITIL knowledge required.
- Other info: Dynamic environment with access to cutting-edge security technologies.
The predicted salary is between 36000 - 60000 £ per year.
About the Role
Cybanetix is a fast-growing UK cybersecurity specialist providing managed security, advisory, and compliance services through our Security Operations Centre (SOC) and partner-led technology ecosystem. We help organisations secure their business, people, and networks from evolving threats — with a blend of AI-augmented defence, expert analysts, and proactive service delivery. At Cybanetix, we invest in our people and foster a collaborative, supportive working environment where innovation and service excellence thrive.
Responsibilities
- Lead and own end-to-end service delivery performance across assigned client portfolios.
- Ensure service commitments, SLAs and KPIs are achieved and clearly communicated to stakeholders.
- Coordinate across SOC operations, security engineering, support teams, and third-party partners to resolve issues promptly.
- Manage customer engagement through regular service reviews, continual service improvement, escalations, and reporting.
- Contribute towards continuous innovation, improvement and optimisation of delivery processes.
- Support onboarding of new clients and transition from implementation to BAU.
- Work with account directors and technical leads to ensure alignment between service delivery and client expectations.
- Monitor service quality metrics and contribute to enhancements in delivery tooling and process playbooks.
What we’re looking for
- Must have: Minimum 3 years’ experience in an operational delivery role within IT/managed services.
- Proven ability to manage service delivery with measurable SLAs/KPIs.
- Comfortable coordinating cross-functional teams and articulating technical issues to non-technical stakeholders.
- Strong analytical, organisational, and communication skills.
- ITIL Foundation (at a minimum); experience with ITIL principles, incident/problem/change management, and reporting frameworks.
- Resilient under pressure and adept at prioritisation.
- Familiarity with ITSM tooling.
- Eligibility for or existing SC clearance.
- Nice to have / bonus to have:
- Operational delivery in cybersecurity sub-sector.
- Confidence in uncomfortable and unexpected verbal and in-person communications with clients.
- Experience working with security monitoring, incident response, SOC, SIEM/XDR solutions.
- Experience using PowerBI.
What You’ll Bring
- A customer-first mindset with a commitment to operational excellence.
- Proactive issue resolution and escalation management.
- Ability to translate complex technical information into concise status reporting.
- Drive for continuous improvement and service innovation.
What This Role Gives You
- Competitive benchmarked industry salary.
- Hybrid working model with flexibility.
- Comprehensive benefits package and career development opportunities.
- Being part of a highly technical, mission-driven team in a rapidly growing sector.
- Access to market-leading security technologies and professional development.
Service Delivery Manager employer: Cybanetix
Contact Detail:
Cybanetix Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the cybersecurity field. Attend industry events, join online forums, and don’t be shy about reaching out to professionals on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to service delivery and IT operations. Think about your past experiences and how they align with the role at Cybanetix. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 3
Showcase your skills! Create a portfolio or a presentation that highlights your achievements in service delivery, especially any measurable SLAs/KPIs you've managed. This will help you stand out and demonstrate your commitment to operational excellence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Cybanetix team. Let’s get you on board!
We think you need these skills to ace Service Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Service Delivery Manager. Highlight your experience in operational delivery and managing SLAs/KPIs, as these are key for us at Cybanetix.
Craft a Compelling Cover Letter: Use your cover letter to showcase your customer-first mindset and commitment to operational excellence. This is your chance to show us how you can contribute to our mission in cybersecurity.
Showcase Your Skills: Don’t forget to mention your ITIL Foundation knowledge and any experience with ITSM tooling. We want to see how your skills align with our needs, so be specific!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any updates!
How to prepare for a job interview at Cybanetix
✨Know Your Stuff
Make sure you brush up on your knowledge of ITIL principles and service delivery metrics. Be ready to discuss how you've managed SLAs and KPIs in previous roles, as this will show that you understand the core responsibilities of a Service Delivery Manager.
✨Showcase Your Communication Skills
Since you'll be coordinating with both technical teams and non-technical stakeholders, practice explaining complex technical issues in simple terms. This will demonstrate your ability to bridge the gap between different teams and ensure everyone is on the same page.
✨Prepare for Scenario Questions
Expect questions about how you would handle specific situations, like managing escalations or improving service delivery processes. Think of examples from your past experience where you successfully navigated similar challenges and be ready to share those stories.
✨Emphasise Continuous Improvement
Cybanetix values innovation and optimisation, so come prepared with ideas on how you can contribute to continuous improvement in service delivery. Discuss any tools or methodologies you've used in the past to enhance processes and drive efficiency.