At a Glance
- Tasks: Lead service delivery for cybersecurity, ensuring top-notch performance and client satisfaction.
- Company: Join Cybanetix, a fast-growing UK cybersecurity specialist with a supportive culture.
- Benefits: Enjoy a competitive salary, hybrid work model, and comprehensive benefits.
- Other info: Be part of a mission-driven team with excellent career growth opportunities.
- Why this job: Make a real impact in cybersecurity while working with cutting-edge technologies.
- Qualifications: 3+ years in IT service delivery, strong communication, and analytical skills required.
The predicted salary is between 36000 - 60000 £ per year.
About Cybanetix
Cybanetix is a fast-growing UK cybersecurity specialist providing managed security, advisory, and compliance services through our Security Operations Centre (SOC) and partner-led technology ecosystem. We help organisations secure their business, people, and networks from evolving threats with a blend of AI-augmented defence, expert analysts, and proactive service delivery. At Cybanetix, we invest in our people and foster a collaborative, supportive working environment where innovation and service excellence thrive.
About the Role
Due to organic growth, we are seeking a Service Delivery Manager (SDM) to join the established functional team. You will be a key figure in ensuring that Cybanetix delivers exceptional operational performance for our cybersecurity services to our clients. You will manage day-to-day delivery across client accounts, uphold service quality, drive continual improvement, and act as the primary point of contact between internal teams and customers. This role is ideal for someone with existing service delivery experience in IT services or managed security services who thrives in a technically complex and client-centric environment.
Responsibilities
- Lead and own end-to-end service delivery performance across assigned client portfolios.
- Ensure service commitments, SLAs and KPIs are achieved and clearly communicated to stakeholders.
- Coordinate across SOC operations, security engineering, support teams, and third-party partners to resolve issues promptly.
- Manage customer engagement through regular service reviews, continual service improvement, escalations, and reporting.
- Contribute towards continuous innovation, improvement and optimisation of delivery processes.
- Support onboarding of new clients and transition from implementation to BAU.
- Work with account directors and technical leads to ensure alignment between service delivery and client expectations.
- Monitor service quality metrics and contribute to enhancements in delivery tooling and process playbooks.
What we’re looking for
- Must have: Minimum 3 years’ experience in an operational delivery role within IT/managed services.
- Proven ability to manage service delivery with measurable SLAs/KPIs.
- Comfortable coordinating cross-functional teams and articulating technical issues to non-technical stakeholders.
- Strong analytical, organisational, and communication skills.
- ITIL Foundation (at a minimum); experience with ITIL principles, incident/problem/change management, and reporting frameworks.
- Resilient under pressure and adept at prioritisation.
- Familiarity with ITSM tooling. Eligibility for or existing SC clearance.
- Nice to have / bonus to have: Operational delivery in cybersecurity sub-sector.
- Confidence in uncomfortable and unexpected verbal and in-person communications with clients.
- Experience working with security monitoring, incident response, SOC, SIEM/XDR solutions.
- Experience using PowerBI.
What You’ll Bring
- A customer-first mindset with a commitment to operational excellence.
- Proactive issue resolution and escalation management.
- Ability to translate complex technical information into concise status reporting.
- Drive for continuous improvement and service innovation.
What This Role Gives You
- Competitive benchmarked industry salary.
- Hybrid working model with flexibility.
- Comprehensive benefits package and career development opportunities.
- Being part of a highly technical, mission-driven team in a rapidly growing sector.
- Access to market-leading security technologies and professional development.
Service Delivery Manager in London employer: Cybanetix
As an Executive Assistant at our company, you will thrive in a dynamic and supportive work culture that values collaboration and innovation. With the flexibility of mostly remote work and the opportunity to engage with senior leadership in Vauxhall, London, you will benefit from professional development opportunities and a commitment to employee growth. Join us to be part of a team that prioritises meaningful contributions and fosters a positive environment for all employees.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the cybersecurity field. Attend industry events, webinars, or even local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website that highlights your achievements in service delivery. Include case studies or examples of how you've improved processes or resolved issues. This will make you stand out when you apply through our website.
✨Tip Number 3
Prepare for interviews by practising common questions related to service delivery and cybersecurity. Think about how you can demonstrate your experience with SLAs, KPIs, and cross-functional coordination. We want to see how you handle pressure and prioritise tasks!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Mention something specific from the interview to remind them why you're the perfect fit for the Service Delivery Manager position at Cybanetix.
We think you need these skills to ace Service Delivery Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Delivery Manager role. Highlight your experience in operational delivery, especially in IT or managed services, and showcase how you've met SLAs and KPIs in previous roles.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for Cybanetix. Share specific examples of how you've driven service excellence and improved delivery processes in your past roles. We love a good story!
Showcase Your Communication Skills:Since this role involves liaising with both technical teams and non-technical stakeholders, make sure to demonstrate your communication skills in your application. Use clear and concise language to convey your points.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Cybanetix
✨Know Your Cybersecurity Basics
Make sure you brush up on your cybersecurity knowledge before the interview. Understand the key concepts, especially around service delivery in IT and managed security services. Being able to discuss these topics confidently will show that you're not just familiar with the role but also passionate about the industry.
✨Demonstrate Your Service Delivery Experience
Prepare specific examples from your past roles where you've successfully managed service delivery. Highlight measurable SLAs and KPIs you've achieved, and be ready to discuss how you coordinated with cross-functional teams to resolve issues. This will help illustrate your hands-on experience and problem-solving skills.
✨Communicate Clearly and Effectively
Since the role involves liaising with both technical and non-technical stakeholders, practice articulating complex technical information in a simple way. You might even want to prepare a few scenarios where you've had to do this in the past, as it will demonstrate your communication prowess.
✨Show Your Commitment to Continuous Improvement
Cybanetix values innovation and service excellence, so come prepared to discuss how you've contributed to process improvements in previous roles. Think of specific instances where you've driven change or optimised delivery processes, as this will align perfectly with what they're looking for in a candidate.
