Sr Partner Manager, Channel and Alliances

Cyara is the global leader in AI-powered customer experience assurance, committed to eradicating bad CX. As the only unified platform for continuous testing and monitoring across voice, digital, messaging, and conversational AI channels, Cyara empowers hundreds of the world’s leading brands to optimize more than 350 million customer journeys every year.

In this hybrid sales/channel role, you’ll be developing and managing our key strategic partners that drive consistent and predictable channel bookings, creating GTM partner strategies that promote Cyara’s Platform through, with, and for these strategic partners, and adapting our approach to partner programs. Success in this role results in an elite partner ecosystem that is highly strategic to Cyara’s long-term goals, driving partner-channel sourced, influenced, and fulfilled revenue.

• Establish a vision and plan to guide your long-term approach to partner pipeline generation through sales closure.
• Consistently deliver partner revenue targets – dedication to the number and to deadlines.
• Develop a comprehensive plan for achieving assigned quotas within a fiscal period, incorporating Territory Planning, Account Planning, and Close/Win Planning.
• Regularly update and maintain planning tools to facilitate cross-functional discussions, deal reviews, and engagement with Executives.
• Identify the correct buyers for Cyara's solutions and services.
• Possess a deep understanding of the value provided by Cyara solutions and services.
• Articulate the value proposition of Cyara as a company, emphasising its competitive advantages.
• Recognise negotiation opportunities and effectively use trading and bargaining techniques with customers to achieve mutually beneficial outcomes.
• Appropriately leverage discounts and promotions as economic levers during negotiations.
• Demonstrate the ability to overcome obstacles and secure contract agreements and purchase orders.
• Exhibit in-depth knowledge, accuracy, and skill in positioning Cyara as a company and its solutions.
• Strategically land, adopt, expand, and deepen sales opportunities.
• Explore the full spectrum of relationships and business possibilities across the strategic partners’ entire org chart.
• Establish strong relationships based on trust, with partners’ executive leadership team.
• Become known as a thought-leader in CX assurance and automation.

• 8+ years of strategic partner management and/or direct sales experience selling enterprise software to large enterprises (required) in fast-growing, changing, and competitive environments.
• Experience working with or managing relationships with Cognizant, HCL, Genesys UK and BT a plus.
• Experience utilizing partners, channels, and alliances to sell more successfully and overachieve your quota.
• Consistent track record of new business development and overachieving sales targets with prospects and customers in the defined territory.
• Strong executive presence and polish, and excellent listening skills.
• Hunter mentality, with knowledge and demonstrated sales process success.
• Strong organizational skills, with demonstrated ability to work independently while managing internal and external stakeholder relationships.
• Proactive, hands-on approach to problem-solving, and a desire to own all parts of the partner’s lifecycle.
• Experience working with UK based partners.
• Experience and understanding of the CX space a plus.
• Bachelor’s Degree or equivalent experience.

At Cyara you’ll have the opportunity to work with a group of people who share common goals, are driven by a similar passion, and value the expertise of their peers. Cyara is committed to being an equal opportunity employer, focused on building and maintaining a diverse, inclusive and authentic workplace; and a work environment that is free from discrimination and harassment, based upon any legally protected status or protected characteristic.

With this opportunity comes the chance to enjoy a flexible work environment, competitive compensation and a work culture that’s results-oriented, fast-paced and focused on continuous improvement, whilst maintaining a family first, team oriented, and ever positive atmosphere.