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- Tasks: Lead client implementations of our SaaS solutions and provide tailored training.
- Company: Join Cyara, the top Automated CX Assurance Platform provider trusted by global brands.
- Benefits: Enjoy a flexible work environment, competitive pay, and a supportive team culture.
- Why this job: Be part of a diverse team that values innovation and customer success in a fast-paced setting.
- Qualifications: 8+ years in consulting or implementation roles; tech-savvy with strong communication skills.
- Other info: Opportunity to work with leading brands and contribute to meaningful customer experiences.
The predicted salary is between 43200 - 72000 £ per year.
Cyara is the world’s leading Automated CX Assurance Platform provider, helping leading brands across the globe deliver better CX with less effort, cost, and risk. Cyara supports the entire CX software development lifecycle, from design to functional and regression testing, load testing, chatbot testing, and production monitoring, ensuring enterprises can build flawless customer journeys across voice and digital channels while reducing the risk of customer-facing defects.
The Senior Professional Services Consultant will be responsible for guiding clients through the successful implementation and adoption of our platform. This role requires a combination of technical expertise, project management skills, and a strong customer-centric approach. The ideal candidate will work closely with clients to understand their business needs, configure and customize our software to meet those needs, and ensure a smooth transition to our platform.
Responsibilities:
- Lead the implementation of SaaS solutions for clients, including requirements gathering, tailored training and enablement, integration and customization.
- Work closely with clients to understand their business processes and objectives.
- Provide expert advice on how our software can address their specific needs and challenges.
- Conduct training sessions and workshops for clients to ensure they are fully equipped to use our software effectively.
- Provide ongoing support and guidance as needed.
- Collaborate with the product and engineering teams to provide feedback on product features, enhancements, and potential issues based on client interactions.
- Develop and maintain strong relationships with clients, acting as a trusted advisor and point of contact throughout the project lifecycle.
- Assist in the creation of project documentation, including functional specifications, user guides, and training materials.
- Troubleshoot and resolve any issues that arise during the implementation process.
- Identify opportunities for upselling or cross-selling additional services and products that could benefit the client’s business.
- Participate in post-implementation reviews to assess project success, gather client feedback, and identify areas for improvement.
Skills/Expertise:
- Bachelor’s degree in Computer Science, Information Technology, Business, or a related field (or equivalent work experience).
- 8+ years of experience in a professional services, consulting, quality assurance or implementation role.
- Contact Centre Telephony experience (e.g. Genesys Cloud, Amazon Connect, NICE inContact) strongly preferred, ideally within a SaaS or technology company.
- Strong technical skills, with hands-on experience in CI/CD pipeline integration, API integration, and basic scripting in Python or similar languages.
- Experience in Quality Assurance (QA), especially within contact centre environments or SaaS/technology companies, is strongly preferred, including hands-on work with test automation and QA best practices.
- Excellent communication and interpersonal skills, with the ability to explain complex concepts to both technical and non-technical audiences.
- Experience with SaaS platforms, cloud technologies, and software implementation best practices.
- Self-starter with the ability to work independently and as part of a collaborative team in a fast-paced environment.
- Strong problem-solving skills and a customer-centric mindset.
- Willingness to travel as needed to client sites.
Why you should join us:
At Cyara you’ll have the opportunity to work with a group of people who share common goals, are driven by a similar passion, and value the expertise of their peers. Cyara is committed to being an equal opportunity employer, focused on building and maintaining a diverse, inclusive and authentic workplace; and a work environment that is free from discrimination and harassment, based upon any legally protected status or protected characteristic.
With this opportunity comes the chance to enjoy a flexible work environment, competitive compensation and a work culture that’s results-oriented, fast-paced and focused on continuous improvement, whilst maintaining a family first, team oriented, and ever positive atmosphere.
Senior Professional Services Consultant employer: Cyara
Contact Detail:
Cyara Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Professional Services Consultant
✨Tip Number 1
Familiarise yourself with Cyara's platform and its features. Understanding how our software can be tailored to meet client needs will give you an edge during interviews, as you'll be able to discuss specific use cases and demonstrate your expertise.
✨Tip Number 2
Network with current or former Cyara employees on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can help you tailor your approach when discussing your fit for the role.
✨Tip Number 3
Prepare to showcase your project management skills by having examples ready that highlight your experience in leading SaaS implementations. Be ready to discuss challenges you've faced and how you overcame them, as this aligns with the responsibilities of the role.
✨Tip Number 4
Demonstrate your customer-centric mindset by preparing examples of how you've successfully built relationships with clients in the past. Highlighting your ability to act as a trusted advisor will resonate well with Cyara's values and mission.
We think you need these skills to ace Senior Professional Services Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in professional services, consulting, and quality assurance. Emphasise your technical skills, especially in CI/CD pipeline integration and API integration, as well as any experience with contact centre telephony.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer experience and how your background aligns with Cyara's values. Mention specific examples of how you've successfully implemented SaaS solutions or provided exceptional client support in the past.
Showcase Your Communication Skills: Since the role requires excellent communication skills, consider including a section in your application that demonstrates your ability to explain complex concepts clearly. This could be through a brief example or a project where you trained others.
Highlight Your Problem-Solving Abilities: Provide examples in your application that showcase your problem-solving skills and customer-centric mindset. Discuss situations where you've identified issues during implementation and how you resolved them effectively.
How to prepare for a job interview at Cyara
✨Understand Cyara's Values
Before your interview, take some time to familiarise yourself with Cyara's core values: Deliver Excellence, Innovate Boldly, Integrity First, and Embrace Curiosity. Be prepared to discuss how your personal values align with theirs and provide examples from your past experiences that demonstrate these principles in action.
✨Showcase Your Technical Expertise
As a Senior Professional Services Consultant, you'll need to demonstrate your technical skills, especially in areas like CI/CD pipeline integration and API integration. Be ready to discuss specific projects where you've successfully implemented these technologies and how they benefited the client.
✨Prepare for Client-Focused Scenarios
Since the role involves guiding clients through implementation, think of scenarios where you've had to understand a client's business needs and tailor solutions accordingly. Prepare to share these stories, highlighting your problem-solving skills and customer-centric approach.
✨Ask Insightful Questions
Interviews are a two-way street, so come prepared with thoughtful questions about Cyara's culture, the team you'll be working with, and the challenges they face. This not only shows your interest in the role but also helps you assess if Cyara is the right fit for you.
