Project Manager

Cyara is the world’s leading Automated CX Assurance Platform provider, helping leading brands across the globe deliver better CX with less effort, cost, and risk. Cyara supports the entire CX software development lifecycle, from design to functional and regression testing, load testing, chatbot testing, and production monitoring, ensuring enterprises can build flawless customer journeys across voice and digital channels while reducing the risk of customer-facing defects.

We’re looking for an experienced Mid-Senior level Project Manager to join our Professional Services organization. Our Professional Services organization focuses on all aspects of delivering the post-sales solutions, with a mission to delight our customers, help them achieve success and create customers for life. We’re looking for a Project Manager who cares about and is as obsessed with the customer experience as we are. Ideally you’ll be a highly organized and proactive individual we can entrust with keeping projects on track and deliver within the full expectation of the customer.

This role reports to the Professional Services Manager and can be based in the UK or Ireland.

• Plan, manage, monitor and control project deliverables, including reviewing project scope with respect to scheduling, resourcing, communications and change management.
• Monitor and control project progress, including using change management and escalations to the Professional Services Manager where necessary, to ensure projects are delivered on time and within budget.
• Develop, manage, control and maintain project reporting and associated documentation.
• Demonstrate project team leadership and management to ensure a strong culture of service delivery with high quality output and customer satisfaction.
• Assist the Regional Lead in achieving program targets.
• Work collaboratively with team members and external service providers.
• Build strong working relationships with all clients.

• 5 years project management experience managing external product based projects.
• Familiarity with the Software Development Life Cycle (SDLC).
• Excellent interpersonal skills with ability to foster strong internal and external relationships.
• A strong customer and team focus.
• The ability to think outside the box, developing creative and innovative ideas and solutions to business and technical challenges.
• A strong sense of professionalism, diligence, and an eye for detail, consistently delivering work of a high quality.
• Strong communication skills - both written and verbal - and the ability to convey ideas/decisions effectively to various levels of management.
• Highly motivated and accountable with the ability to work independently with minimal supervision.
• Strong collaboration expertise - both internal and external - together with superior time management skills and natural problem solving expertise.
• PMI or Prince certifications and/or equivalent.

At Cyara you’ll have the opportunity to work with a group of people who share common goals, are driven by a similar passion, and value the expertise of their peers. Cyara is committed to being an equal opportunity employer, focused on building and maintaining a diverse, inclusive and authentic workplace; and a work environment that is free from discrimination and harassment, based upon any legally protected status or protected characteristic.

With this opportunity comes the chance to enjoy a flexible work environment, competitive compensation and a work culture that’s results-oriented, fast-paced and focused on continuous improvement, whilst maintaining a family first, team oriented, and ever positive atmosphere. Cyara cares for its own - you’ll feel that on your first day - and you’ll get the chance to work for a global, growing company, and an all-inclusive team of innovators.