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- Tasks: Lead a dynamic team, ensuring smooth café operations and exceptional guest experiences.
- Company: Redemption Roasters, a mission-driven coffee company changing lives through employment.
- Benefits: Opportunities for leadership growth, coaching, and a supportive work environment.
- Why this job: Make a real difference while developing your skills in a vibrant café setting.
- Qualifications: Confident leadership skills and a passion for hospitality.
- Other info: Join a team that values inclusivity and personal development.
The predicted salary is between 24000 - 36000 £ per year.
At Redemption Roasters, we believe great coffee can change lives. Our mission is to reduce reoffending by training people in prison and supporting them into work on release often in our own cafés. After a busy few months, we are now hiring a Supervisor at our Muswell Hill Broadway Shop. Our Supervisors play a key leadership role in our shops setting the tone, leading by example, and making sure every shift runs smoothly. You will take charge when senior managers aren't on site, keeping the team focused, energised, and supported. By doing this every day, you will not only maintain high standards in hospitality, quality, and efficiency, you will also play a frontline role in delivering our mission.
You Will:
- Lead the team on shift in the absence of the Manager or Assistant Manager, keeping service running smoothly and to a high standard.
- Set the tone for warm, focused hospitality, making sure guests feel welcome and your teammates feel supported.
- Assign roles, manage pace, and keep your team engaged and on track stepping in to coach or assist where needed.
- Ensure food, drink, cleanliness, and compliance standards are consistently upheld during every shift.
- Open and close the café with confidence, taking responsibility for preparation, organisation, and end-of-day tasks.
- Provide on-the-job support for newer team members, sharing helpful feedback and reinforcing good habits.
- Model Redemption Roasters values through your communication, work ethic, and attention to detail.
You Are:
- A confident shift leader who knows how to take charge, stay calm under pressure, and keep things moving with purpose.
- Focused on the guest experience always watching, improving, and stepping in when needed.
- Practical and adaptable equally comfortable on the coffee bar, the kitchen pass, or cleaning down at close.
- Comfortable giving feedback and flagging concerns when standards aren't being met.
- Committed to being a positive influence creating an inclusive, respectful environment where everyone feels part of the team.
- Aligned with our mission and excited to support programme participants and new teammates alike.
We Will:
- Give you the opportunity to step up, grow your leadership skills, and play a key role in our cafés daily success.
- Support you with coaching and feedback to help you move toward more responsibility and future progression, if that is something that you want.
Supervisors- FT - Muswell Hill Broadway employer: Cyan Digital
Contact Detail:
Cyan Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisors- FT - Muswell Hill Broadway
✨Tip Number 1
Get to know the company and its mission inside out. When you walk into that interview, show us how passionate you are about reducing reoffending and supporting people into work. It’s not just about coffee; it’s about making a difference!
✨Tip Number 2
Practice your leadership skills before the big day. Think of examples where you've led a team or handled a tough situation. We want to see that you can keep things running smoothly, even when the pressure's on!
✨Tip Number 3
Be ready to demonstrate your commitment to hospitality. During the interview, share how you’ve created a welcoming environment in past roles. We’re all about warm, focused service, so let that shine through!
✨Tip Number 4
Don’t forget to ask questions! Show us you’re engaged and interested in the role. Ask about team dynamics, training opportunities, or how we support our programme participants. It’ll help you stand out as a candidate who truly cares.
We think you need these skills to ace Supervisors- FT - Muswell Hill Broadway
Some tips for your application 🫡
Show Your Passion for Coffee: When writing your application, let us know why you love coffee and how it connects to our mission. Share any experiences that highlight your enthusiasm for the industry and how you can contribute to our café culture.
Highlight Leadership Experience: As a Supervisor, you'll be leading a team, so make sure to showcase any previous leadership roles you've had. Talk about how you've motivated others, managed shifts, or handled challenges in a fast-paced environment.
Emphasise Teamwork and Support: We value a supportive atmosphere, so mention any experiences where you've helped teammates or contributed to a positive work environment. This shows us you're aligned with our values and ready to foster inclusivity.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your application and get you one step closer to joining our team!
How to prepare for a job interview at Cyan Digital
✨Know the Mission
Before your interview, take some time to understand Redemption Roasters' mission. They’re all about reducing reoffending through training and support. Show that you’re aligned with their values and passionate about making a difference in people's lives.
✨Demonstrate Leadership Skills
As a Supervisor, you'll need to lead by example. Prepare examples from your past experiences where you've successfully managed a team or handled a challenging situation. Highlight how you kept the team focused and motivated, especially under pressure.
✨Showcase Your Hospitality Knowledge
Since the role is heavily focused on guest experience, be ready to discuss what great hospitality means to you. Think of specific instances where you went above and beyond for customers, and how you ensured high standards were maintained.
✨Be Ready to Give Feedback
Part of the job involves coaching newer team members and providing constructive feedback. Prepare to discuss how you approach giving feedback and how you’ve helped others improve in previous roles. This will show your commitment to creating a supportive environment.
