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- Tasks: Lead a dynamic team in a vibrant café environment, ensuring smooth operations and exceptional guest experiences.
- Company: Redemption Roasters, a mission-driven coffee company transforming lives through employment opportunities.
- Benefits: Opportunities for leadership growth, coaching support, and a positive work culture.
- Why this job: Make a real difference while developing your skills in a supportive and inclusive environment.
- Qualifications: Confident leadership skills, adaptability, and a passion for hospitality.
- Other info: Join us in our mission to reduce reoffending and create a welcoming community.
The predicted salary is between 24000 - 36000 £ per year.
At Redemption Roasters, we believe great coffee can change lives. Our mission is to reduce reoffending by training people in prison and supporting them into work on release often in our own cafés. After a busy few months, we are now hiring a Supervisor at our Covent Garden Shop. Our Supervisors play a key leadership role in our shops setting the tone, leading by example, and making sure every shift runs smoothly.
You’ll take charge when senior managers aren’t on site, keeping the team focused, energized, and supported. By doing this every day, you’ll not only maintain high standards in hospitality, quality, and efficiency – you’ll also play a frontline role in delivering our mission.
You Will:
- Lead the team on shift in the absence of the Manager or Assistant Manager, keeping service running smoothly and to a high standard.
- Set the tone for warm, focused hospitality, making sure guests feel welcome and your teammates feel supported.
- Assign roles, manage pace, and keep your team engaged and on track stepping in to coach or assist where needed.
- Ensure food, drink, cleanliness, and compliance standards are consistently upheld during every shift.
- Open and close the café with confidence, taking responsibility for preparation, organisation, and end-of-day tasks.
- Provide on-the-job support for newer team members, sharing helpful feedback and reinforcing good habits.
- Model Redemption Roasters values through your communication, work ethic, and attention to detail.
You Are:
- A confident shift leader who knows how to take charge, stay calm under pressure, and keep things moving with purpose.
- Focused on the guest experience always watching, improving, and stepping in when needed.
- Practical and adaptable equally comfortable on the coffee bar, the kitchen pass, or cleaning down at close.
- Comfortable giving feedback and flagging concerns when standards aren’t being met.
- Committed to being a positive influence creating an inclusive, respectful environment where everyone feels part of the team.
- Aligned with our mission and excited to support programme participants and new teammates alike.
We Will:
- Give you the opportunity to step up, grow your leadership skills, and play a key role in our cafés daily success.
- Support you with coaching and feedback to help you move toward more responsibility and future progression, if that’s something that you want.
Supervisor- FT - Covent Garden employer: Cyan Digital
Contact Detail:
Cyan Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor- FT - Covent Garden
✨Tip Number 1
Get to know the company and its mission inside out. When you walk into that interview, show us you’re not just another candidate but someone who genuinely cares about making a difference in the community. We love seeing passion for our cause!
✨Tip Number 2
Practice your leadership skills before the big day! Think of scenarios where you might need to step up and lead a team. We want to see how you handle pressure and keep everyone motivated, so come prepared with examples from your past experiences.
✨Tip Number 3
Be ready to demonstrate your hospitality skills. During the interview, we might ask you to role-play a situation with a guest or a team member. Show us how you create a warm and welcoming environment – it’s all about those little touches that make a big difference!
✨Tip Number 4
Don’t forget to ask questions! This is your chance to find out more about our cafés and how you can contribute to our mission. We love candidates who are curious and engaged, so fire away with those questions when you get the chance!
We think you need these skills to ace Supervisor- FT - Covent Garden
Some tips for your application 🫡
Show Your Passion for Coffee: When writing your application, let your love for coffee shine through! Share why you believe great coffee can change lives and how you connect with our mission at Redemption Roasters. This will help us see your enthusiasm and commitment to the role.
Highlight Your Leadership Skills: As a Supervisor, you'll be leading the team, so make sure to showcase your leadership experience in your application. Talk about times you've taken charge, supported your teammates, or improved service standards. We want to know how you can set the tone for warm hospitality!
Be Authentic and Personal: Don’t be afraid to let your personality come through in your application. Share your unique experiences and what makes you a great fit for our team. We value authenticity and want to get to know the real you!
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Covent Garden!
How to prepare for a job interview at Cyan Digital
✨Know the Mission
Before your interview, take some time to really understand Redemption Roasters' mission. They’re all about reducing reoffending through training and support. Show them you’re aligned with their values and passionate about making a difference in people's lives.
✨Demonstrate Leadership Skills
As a Supervisor, you'll need to lead by example. Prepare examples from your past experiences where you've successfully managed a team or handled a challenging situation. Highlight how you kept the team focused and motivated, especially during busy times.
✨Showcase Your Hospitality Knowledge
Since this role is all about high standards in hospitality, brush up on your knowledge of customer service best practices. Be ready to discuss how you would create a warm and welcoming environment for guests and support your teammates in doing the same.
✨Be Ready to Give Feedback
The job involves coaching newer team members and providing constructive feedback. Think of specific instances where you’ve helped someone improve or reinforced good habits. This will show that you’re not just a leader but also a supportive team player.
