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- Tasks: Lead a dynamic team, ensuring smooth café operations and exceptional guest experiences.
- Company: Redemption Roasters, a mission-driven coffee company changing lives through employment.
- Benefits: Opportunities for leadership growth, coaching, and a supportive work environment.
- Why this job: Make a real impact while developing your skills in a vibrant café setting.
- Qualifications: Confident leadership skills and a passion for hospitality.
- Other info: Join a team committed to inclusivity and supporting programme participants.
The predicted salary is between 24000 - 36000 £ per year.
At Redemption Roasters, we believe great coffee can change lives. Our mission is to reduce reoffending by training people in prison and supporting them into work on release often in our own cafés. After a busy few months, we are now hiring a Supervisor at our Muswell Hill Broadway Shop. Our Supervisors play a key leadership role in our shops setting the tone, leading by example, and making sure every shift runs smoothly. You will take charge when senior managers aren't on site, keeping the team focused, energised, and supported. By doing this every day, you will not only maintain high standards in hospitality, quality, and efficiency but also play a frontline role in delivering our mission.
You Will:
- Lead the team on shift in the absence of the Manager or Assistant Manager, keeping service running smoothly and to a high standard.
- Set the tone for warm, focused hospitality, making sure guests feel welcome and your teammates feel supported.
- Assign roles, manage pace, and keep your team engaged and on track stepping in to coach or assist where needed.
- Ensure food, drink, cleanliness, and compliance standards are consistently upheld during every shift.
- Open and close the café with confidence, taking responsibility for preparation, organisation, and end-of-day tasks.
- Provide on-the-job support for newer team members, sharing helpful feedback and reinforcing good habits.
- Model Redemption Roasters values through your communication, work ethic, and attention to detail.
You Are:
- A confident shift leader who knows how to take charge, stay calm under pressure, and keep things moving with purpose.
- Focused on the guest experience always watching, improving, and stepping in when needed.
- Practical and adaptable equally comfortable on the coffee bar, the kitchen pass, or cleaning down at close.
- Comfortable giving feedback and flagging concerns when standards aren't being met.
- Committed to being a positive influence creating an inclusive, respectful environment where everyone feels part of the team.
- Aligned with our mission and excited to support programme participants and new teammates alike.
We Will:
- Give you the opportunity to step up, grow your leadership skills, and play a key role in our cafés daily success.
- Support you with coaching and feedback to help you move toward more responsibility and future progression, if that is something that you want.
Supervisors- FT - Muswell Hill Broadway in London employer: Cyan Digital
Contact Detail:
Cyan Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisors- FT - Muswell Hill Broadway in London
✨Tip Number 1
Get to know the company! Before your interview, dive into Redemption Roasters' mission and values. Show us that you’re not just looking for any job, but that you genuinely care about making a difference in people's lives through coffee.
✨Tip Number 2
Practice your leadership skills! Think of examples from your past where you’ve led a team or handled a tough situation. We want to see how you can keep things running smoothly, especially when the pressure’s on.
✨Tip Number 3
Be ready to demonstrate your guest experience focus! During the interview, share how you’ve gone above and beyond for customers in the past. We love candidates who can create a warm and welcoming atmosphere.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our team at Muswell Hill Broadway. Let’s make great coffee together!
We think you need these skills to ace Supervisors- FT - Muswell Hill Broadway in London
Some tips for your application 🫡
Show Your Passion for Coffee: When writing your application, let us know why you love coffee and how it connects to our mission. Share any experiences that highlight your enthusiasm for the industry and how you can contribute to our café culture.
Highlight Leadership Experience: As a Supervisor, you'll be leading the team, so make sure to showcase any previous leadership roles you've had. Talk about how you've motivated others, managed shifts, or handled challenges in a busy environment.
Emphasise Teamwork and Support: We value a supportive atmosphere, so mention times when you've helped teammates or created an inclusive environment. This shows us you're aligned with our values and ready to foster a positive team dynamic.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your enthusiasm and ensure you’re considered for the role!
How to prepare for a job interview at Cyan Digital
✨Know the Mission
Before your interview, take some time to understand Redemption Roasters' mission. Familiarise yourself with how they aim to reduce reoffending through training and support. This will not only show your genuine interest but also help you align your answers with their values.
✨Demonstrate Leadership Skills
As a Supervisor, you'll need to lead by example. Prepare examples from your past experiences where you've successfully managed a team or handled a challenging situation. Highlight your ability to keep the team focused and engaged, especially under pressure.
✨Showcase Your Hospitality Focus
Since the role is centred around guest experience, think of specific instances where you've gone above and beyond for customers. Be ready to discuss how you ensure high standards in service and how you can create a warm, welcoming atmosphere for both guests and teammates.
✨Be Ready to Discuss Feedback
In this role, giving and receiving feedback is crucial. Prepare to talk about how you've provided constructive feedback in the past and how you handle receiving it. This will demonstrate your commitment to maintaining high standards and supporting your team’s growth.
