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- Tasks: Assist clients with trading accounts and resolve technical issues.
- Company: Fast-growing global Fintech group with a collaborative culture.
- Benefits: Competitive salary, KPI bonus, night shift allowance, and growth opportunities.
- Why this job: Join a dynamic team and make a real impact in customer support.
- Qualifications: Experience in customer support; knowledge of Forex trading is a plus.
- Other info: Flexible shifts and opportunities for personal and professional growth.
The predicted salary is between 30000 - 50000 £ per year.
CXM Group was established in 2015 primarily as an institutional liquidity provider. CXM is a highly regulated and fast-growing global Fintech group with multiple regulatory licenses, including FCA and Mauritius, spanning global presence with 20+ offices in London, New York, Dubai and Southeast Asia with a 250+ multinational team.
Reporting Line: Reports directly to the Head of Customer Support
Location: Remote
General Purpose: The General purpose of the position is to ensure a smooth, reliable, and positive experience for clients who trade using our platforms. This involves assisting clients with their trading accounts, resolving technical or transactional issues, and providing clear information about the company's products, services, and trading platforms.
Job Role:
- Effectively manage company communication channels, including live chat, emails, and phone calls.
- Identify and assess customers’ needs to ensure a high level of satisfaction.
- Receive and handle inquiries from new leads and existing clients via phone, chat, email, and client portal.
- Provide timely and accurate support to clients within the specified time frame.
- Maintain and update CRM records with all customer interactions and actions taken.
- Coordinate with internal departments by creating and assigning tasks for inquiries that require further investigation.
- Follow up with clients and schedule callbacks to ensure resolution and customer satisfaction.
- Work independently as well as collaboratively in a team environment.
- Adhere to standard operating procedures and company policies at all times.
Requirements:
- Proven experience in a customer support or client service role.
- Previous experience or background in Forex trading or the financial markets is a strong advantage.
- Excellent command of English and local language both spoken and written.
- Proficient in Microsoft Office applications (Word, Excel, Outlook).
- Strong phone communication skills with active listening abilities.
- Ability to work under pressure and meet tight deadlines.
- Excellent communication, problem-solving, and presentation skills.
- Flexible to work on a weekly rotating shift schedule (morning, afternoon, and night shifts in the near future).
Employer Value Proposition: Join a collaborative team where your expertise is valued, and individual contributions extend beyond daily support tasks. You'll work with a modern tech stack, enjoy meaningful autonomy in how you approach challenges, and have clear opportunities for personal and professional growth.
Benefit of working at CXM:
- Competitive Salary along with KPI Bonus
- Night Shift Allowance
- Growth Opportunities
- Collaborative Team
Customer Support Executive-Remote in London employer: CXM Direct LLC
Contact Detail:
CXM Direct LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Executive-Remote in London
✨Tip Number 1
Get to know the company inside out! Research CXM Group, their products, and their culture. This way, when you chat with them, you can show off your knowledge and enthusiasm for what they do.
✨Tip Number 2
Practice your communication skills! Since you'll be handling live chats, emails, and calls, it’s crucial to sound confident and clear. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Showcase your problem-solving skills! Think of examples from your past experiences where you turned a tough situation into a positive outcome. This will help you stand out during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Support Executive-Remote in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Support Executive role. Highlight your experience in customer support and any relevant knowledge of Forex trading or financial markets. We want to see how you fit into our team!
Show Off Your Communication Skills: Since this role involves a lot of client interaction, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application, and don’t forget to showcase your active listening abilities!
Be Professional Yet Approachable: While we love a friendly vibe, remember to maintain professionalism in your written application. Strike a balance between being personable and showcasing your expertise—this will help us see you as a great fit for our collaborative team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at CXM!
How to prepare for a job interview at CXM Direct LLC
✨Know Your Stuff
Make sure you brush up on your knowledge of Forex trading and the financial markets. CXM Group values candidates who can demonstrate a solid understanding of their products and services, so be prepared to discuss how your experience aligns with their needs.
✨Showcase Your Communication Skills
As a Customer Support Executive, strong communication is key. Practice articulating your thoughts clearly and concisely. You might even want to role-play common customer scenarios with a friend to get comfortable with handling inquiries and resolving issues.
✨Demonstrate Problem-Solving Abilities
Think of examples from your past experiences where you've successfully resolved customer issues. Be ready to share these during the interview, highlighting your ability to assess needs and provide timely solutions, which is crucial for this role.
✨Be Ready for Team Dynamics
CXM Group emphasises collaboration, so be prepared to discuss how you work within a team. Share examples of how you've coordinated with others in previous roles, and express your willingness to adapt and contribute to a positive team environment.
