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For Companies At a Glance
- Tasks: Assist clients with trading accounts and resolve technical issues.
- Company: Fast-growing global Fintech group with a collaborative culture.
- Benefits: Competitive salary, KPI bonus, night shift allowance, and growth opportunities.
- Why this job: Join a dynamic team and make a real impact in customer support.
- Qualifications: Experience in customer support; knowledge of Forex trading is a plus.
- Other info: Flexible shifts and opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
CXM Group was established in 2015 primarily as an institutional liquidity provider. CXM is a highly regulated and fast-growing global Fintech group with multiple regulatory licenses, including FCA and Mauritius, spanning global presence with 20+ offices in London, New York, Dubai and Southeast Asia with a 250+ multinational team.
Reporting Line: Reports directly to the Head of Customer Support
Location: Remote
General Purpose: The General purpose of the position is to ensure a smooth, reliable, and positive experience for clients who trade using our platforms. This involves assisting clients with their trading accounts, resolving technical or transactional issues, and providing clear information about the company's products, services, and trading platforms.
Job Role:
- Effectively manage company communication channels, including live chat, emails, and phone calls.
- Identify and assess customers’ needs to ensure a high level of satisfaction.
- Receive and handle inquiries from new leads and existing clients via phone, chat, email, and client portal.
- Provide timely and accurate support to clients within the specified time frame.
- Maintain and update CRM records with all customer interactions and actions taken.
- Coordinate with internal departments by creating and assigning tasks for inquiries that require further investigation.
- Follow up with clients and schedule callbacks to ensure resolution and customer satisfaction.
- Work independently as well as collaboratively in a team environment.
- Adhere to standard operating procedures and company policies at all times.
Requirements:
- Proven experience in a customer support or client service role.
- Previous experience or background in Forex trading or the financial markets is a strong advantage.
- Excellent command of English and local language both spoken and written.
- Proficient in Microsoft Office applications (Word, Excel, Outlook).
- Strong phone communication skills with active listening abilities.
- Ability to work under pressure and meet tight deadlines.
- Excellent communication, problem-solving, and presentation skills.
- Flexible to work on a weekly rotating shift schedule (morning, afternoon, and night shifts in the near future).
Employer Value Proposition: Join a collaborative team where your expertise is valued, and individual contributions extend beyond daily support tasks. You'll work with a modern tech stack, enjoy meaningful autonomy in how you approach challenges, and have clear opportunities for personal and professional growth.
Benefit of working at CXM:
- Competitive Salary along with KPI Bonus
- Night Shift Allowance
- Growth Opportunities
- Collaborative Team
Customer Support Executive-Remote employer: CXM Direct LLC
Contact Detail:
CXM Direct LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Executive-Remote
✨Tip Number 1
Get to know the company inside out! Research CXM Group, their products, and their culture. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling live chats, emails, and calls, make sure you're comfortable speaking clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Show off your problem-solving abilities! Think of examples from your past experiences where you resolved customer issues effectively. Be ready to share these during interviews to demonstrate your capability.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining our awesome team at CXM.
We think you need these skills to ace Customer Support Executive-Remote
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Support Executive role. Highlight your relevant experience in customer support and any knowledge of Forex trading, as this will show us you understand what we're looking for.
Show Off Your Communication Skills: Since you'll be managing various communication channels, it's crucial to demonstrate your excellent communication skills in your application. Use clear and concise language, and don't forget to proofread for any typos!
Highlight Problem-Solving Abilities: We love candidates who can think on their feet! Share examples in your application where you've successfully resolved customer issues or improved processes. This will give us a glimpse of how you handle challenges.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can consider you for the role. We can't wait to hear from you!
How to prepare for a job interview at CXM Direct LLC
✨Know Your Stuff
Make sure you brush up on your knowledge of Forex trading and the financial markets. CXM Group is looking for someone who can hit the ground running, so being familiar with their products and services will show that you're genuinely interested and prepared.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. This means not just hearing the questions but really understanding them. Respond thoughtfully and ask clarifying questions if needed. It’s a great way to show you’re ready for a customer support role.
✨Showcase Your Communication Skills
Since this role involves managing various communication channels, be sure to highlight your phone and written communication skills. You might even want to prepare a few examples of how you've successfully resolved customer issues in the past.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Think of specific situations where you had to handle difficult customers or technical issues, and be ready to explain how you approached those challenges.
