Salary: £25,875-£26,262 per annum (depending on experience)
Location: CXK Hastings (5 days a week onsite)
Contract: Permanent, Full Time, 37 hours per week
Reports to: HastingsYouth Hub Manager
Job Purpose:
- Provide a welcoming and inclusive first point of contact for young people, visitors, partners and employers accessing the Hub.
- Engage with visitors to understand their needs, provide initial employment support and connect them with appropriate staff, activities and partner services.
- Support participants with job searching, CVs, applications, digital skills and access to online employment and support services.
- Coordinate appointments, drop-ins and activities, while maintaining accurate attendance, participant and follow-up records.
- Support the effective day-to-day operation of the Hub and provide front-of-house assistance to participants accessing CXK’s wider employment and youth services.
Main duties and responsibilities:
- Welcome young people, visitors, partners and employers, identify the purpose of their visit and connect them with the appropriate support.
- Provide practical employment support through job searching, CV development, online applications, interview preparation and access to digital services.
- Support young people to use the Hub’s open-access IT facilities safely, confidently and effectively.
- Identify visitors’ immediate needs and signpost or refer them to relevant CXK services, partner organisations, activities and specialist support.
- Coordinate and support appointments, workshops, drop-ins, employer events and partner activities, providing visitors with accurate information about available opportunities.
- Maintain accurate attendance, visitor and participant records and support the collection of outcomes, feedback and satisfaction information.
- Undertake follow-up contact with participants to monitor progression, confirm sustained outcomes and encourage continued engagement.
- Assist in the Manager in for the day-to-day operation of the Hub, including being responsibility of reception cover, telephone and email enquiries, room bookings and oversight of shared facilities.
- Work closely with colleagues delivering youth employability and supported employment services to ensure visitors experience coordinated support and effective handovers.
- Maintain a welcoming, inclusive and safe environment, complying with safeguarding, data protection, equality, health and safety and CXK procedures.
- Act as a key holder for the building and liaise with CXK’s Head Office teams as required to support the safe and smooth running of the Hub.
- Undertake any other reasonable duties that may be required from time to time. The duties may be changed and/or varied to meet changing circumstances at the discretion of CXK management.
All appointees will be subject to an enhanced DBS Check.
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Employment Support Adviser in Hastings employer: CXK
CXK is an exceptional employer, offering a dynamic work environment in Hastings that prioritises the growth and development of its employees. With a strong focus on inclusivity and community impact, staff have access to ongoing training and partnership opportunities, fostering a culture of collaboration and support. Join us to make a meaningful difference in the lives of young people while enjoying a fulfilling career in a vibrant and engaging setting.
